BooCare

11 Canvin Court, Somerton Business Park, Bancombe Road, Somerton TA11 6SB
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9.5 25 Reviews
  • BooCare, Somerton
Be at home with BooCare!

Boocare are a small family run business, led by a nurse consultant, who believe that care matters, committed to providing the highest quality homecare.

They pride themselves on quality, truly person-centered care and ensure that all staff have the same embedded qualities that are aligned with the companies core values. Their commitment is to deliver the services you want, how you want them, with compassion and empathy and within the comfort of your own home.

What makes BooCare different?

BooCare put you first, aiming to provide you with the same standard of care that they would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual.

Working alongside families and individuals to tailor services to help customers stay in control of their own care for as long as they are able to. Delivering the very best homecare is their passion, and they strive to achieve this every day.

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Care Provided by BooCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • BooCare Ltd
  • Person in charge
  • Sally Tripp (Manager)

Funding & Fees Guide for BooCare

  • Prices

  • Fee's available on request. Please contact your local branch for fee information as it may vary depending on the length of the visit and requirements.

BooCare Reviews (25)

Total of 25, showing 1-20
9.5

BooCare has a Review Score of 9.5 (9.453) out of 10, based on 6 reviews in the last 2 years. Over all time BooCare has 25 reviews.

Overall Experience

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Date Published

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Review from S T (Granddaughter of Client) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

BooCare have been a lifesaver! Living miles away from our Nan, their app and updates give us peace of mind and alert us to any issues. Communication has been great and everyone we have met or spoken to have been very friendly and welcoming.

Reply from Sally Tripp, Registered Manager at BooCare

Thank you for your kind review. We are pleased that you are happy with the support that your nan receives from the team and that you are finding our app so reassuring.


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Review from D S (Client) assisted by family/friend published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very thorough, caring and respectful of me and my home. Completely satisfied with everything. My daughter is happy with the feedback she receives and the attention that I receive.

Reply from Sally Tripp, Registered Manager at BooCare

Thank you so much for your kind words. We do have some amazing staff and as a company, we always aim to support the family as well as the client, so are delighted that you all feel so well supported.


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Review from Peter M (Client) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

BooCare has helped me for two months, initially morning and evening but more recently, just mornings. All the staff arrive on time, were very helpful and caring and a joy to talk to and importantly, had lovely senses of humour. If anyone asked, I would have no hesitation in recommending BooCare. I feel
they have sped up my recovery.

Reply from Sally Tripp, Registered Manager at BooCare

Thank you so much for taking the time to submit a review and to hear how you have found the care so helpful and the team are so good.


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Review from Gwen B (Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following the first meeting with BooCare, I felt my care needs were fully understood and an appropriate care plan was put in place.
I have found all carers to be respectful, reliable, with good timekeeping. All carers carried out their tasks to a high standard.
I would have no hesitation in recommending
BooCare for all care needs in the home.

Reply from Sally Tripp, Registered Manager at BooCare

Thank you for submitting a review and being so positive about the support and care we provide. It has been our pleasure to be able to support you through your recovery.


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Review from A M (Client) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package was set up by my son with the help of the owner while I was in hospital with a broken shoulder and cracked hip. Her guidance was excellent. Initially, I had a carer early morning and evening until I was able to use my arm and then I just had morning care to assist with showering, dressing,
and kitchen and laundry.
All the staff were like family, friendly, and very helpful, and got my confidence back after my accident.
My son agrees with me, an excellent company, very helpful and nothing was too much trouble.
I have no hesitation in recommending them.

Reply from Sally Tripp, Registered Manager at BooCare

Thank you for your lovely words, it was a pleasure to have been able to help.


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Review from J S (Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the help and care shown by every member of staff.

Reply from Sally Tripp, Registered Manager at BooCare

Thank you for your kind words and for taking the time to review our service. The team will be delighted to hear your positive feedback.


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Review from S P (Client) assisted by family/friend published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents say I look a lot happier since I have been having your staff coming to help me. They are very pleasant and make me feel at ease and we have a good laugh and chat. They make my day. I look forward to the next visit.

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Review from R M (Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very professional and also very kind, you can see they know what to do. They are always on time and give care in an excellent way. Have contacted the GP if felt necessary.

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Review from Elizabeth N (Daughter of Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Boocare recruits carefully and then supports and trains their staff well. They are careful to limit their overall workload. The ladies that visited my mother helped with personal care, cooked and served meals and carried out other domestic tasks. They were cheerful, helpful, caring and practical. As
a daughter, I was reassured that my mother was in good hands. We were both thrilled with their carol singers too!

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Review from Julie (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BooCare has been caring for my mum for over two years. They enable mum to be able to live in her own home as she has mild dementia and heart problems. As I live in Kent it is such a relief for me to know that mum is being cared for. The carers are all lovely people and make sure mum is well cared for.
This has been so important over this difficult time when I haven’t been able to visit mum, if it wasn’t for BooCare mum would be so lonely, in fact, she would not have been able to cope.

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Review from Amanda M (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care BooCare has provided to my Mum has been excellent. The team of Carers are lovely and my mum is always singing their praises. They always contact me with updates and any concerns I have answered straight away. Thank you, the manager and the team.

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Review from Angela L (Daughter-in-law of Client) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank BooCare enough for their professionalism, their compassion, their reliability and most of all their flexibility.
It was a hard decision for my in-laws to accept that they needed help, we couldn't have chosen a better company with nicer staff to help us.
They have put my in-laws at
ease and as a family, we know that they are being well looked after.
BooCare have been flexible and have always worked with us when care needs have changed.
During the pandemic they have worked hard to keep everyone safe, we would highly recommend them.

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Review from T M (Son of Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a period of extreme turmoil, the ladies of BooCare not only provided Mum with compassionate care, they also went above and beyond their remit when other people let us down. More power to their very capable elbows.

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Review from A S (Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Come on time, very considerate and helpful at all times.

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Review from L S (Client) published on 1 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am impressed with their care and friendliness, and look forward to their visits and to hear all about their pets, gardening, etc, it is a bright spell in my day.

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Review from E T (Daughter of Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

BooCare have been caring for my mom for 2 years now. The service is first class, mainly due to mom's usual carer, she is outstanding, punctual, efficient and her approach to my mom is as though she is a true friend. She is attentive, thorough and exceptionally clean and tidy.

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Review from Jean S (Wife of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very lucky to have such wonderful carers. They have all been very thorough and kind. My husband has been handled with great dignity. We both look forward to seeing any one of them.

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Review from L C (Wife of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One hour a week for dementia patient. My husband enjoys their company. Friendly, kind and interested in producing a memory book for my husband. Good communication and always on time.

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Review from K G (Daughter of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care mum has received from BooCare has been excellent - she is treated with respect and dignity. The carers are really engaged in mum as an individual, talking about family, gardening, as well as caring for her. I would highly recommend, they have never let us down and management are easy
to contact and talk to. We have been using them for a year.

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Review from Richard W (Son of Client) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BooCare provides the care and support, which my father never realised he needed; and provide peace of mind for me when I'm not there. Their team of Carers are brilliant - a great range of characters who bring a positive bookend to my father's day (his words, not mine). They all treat him as a real person
and not as a patient or name on a rota. I was impressed to see how they all take time to get to know him for who he is, and common themes and conversations occur as a result (which my father really appreciates).
I also was impressed by how the management actively participate in the care rota - as they believe it is important to regularly see all their clients. Another differentiating aspect of BooCare is that the appointments are agreed time windows, as opposed to windows of time - in that 7:15am means they aim to arrive exactly then and not 'sometime within that hour.' A caring company, who really care.

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Current Review Score: 9.5 (9.453)

Overview of Review Score

The Review Score of 9.5 (9.453) out of 10 for BooCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for BooCare is calculated as follows: ( (30 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for BooCare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

Sally

Sally Irving

Job Title: Registered Manager

Joined: 2015

Sally has worked in the Health and Social Care sector for over 25 years. She started her career in social care working in Domiciliary Care, residential care homes and Nursing Homes.
She later went on to train as a nurse where she worked in the Acute Hospitals, Nursing Homes and Community Services.
Having advanced to a senior position in District Nursing she went on to specialise as Tissue Viability Nurse Consultant, an area in which she still works. Sally is the Registered Manager here at BooCare and oversees all aspects of care delivered.


Rebecca

Rebecca Irving

Job Title: Office Manager

Joined: 2015

Rebecca manages the day to day running of the office and is the primary contact for Service User enquiries.
Her role includes managing the HR and Finances of the company, maintaining our corporate social responsibilities within every aspect of our business operations, Managing our Quality Assurance alongside managing the day to day logistics.


Frequently Asked Questions about BooCare

What Type of Services does BooCare offer?

BooCare offers Home Care.

How many Carers does BooCare employ?

BooCare employs 19 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact BooCare to verify any information. View our terms and conditions. BooCare has an Enhanced Service – more info.