BooCare

11 Canvin Court, Somerton Business Park, Bancombe Road, Somerton TA11 6SB
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9.5 25 Reviews
  • BooCare, Somerton
Be at home with BooCare!

Boocare are a small family run business, led by a nurse consultant, who believe that care matters, committed to providing the highest quality homecare.

They pride themselves on quality, truly person-centered care and ensure that all staff have the same embedded qualities that are aligned with the companies core values. Their commitment is to deliver the services you want, how you want them, with compassion and empathy and within the comfort of your own home.

What makes BooCare different?

BooCare put you first, aiming to provide you with the same standard of care that they would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual.

Working alongside families and individuals to tailor services to help customers stay in control of their own care for as long as they are able to. Delivering the very best homecare is their passion, and they strive to achieve this every day.

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Care Provided by BooCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • BooCare Ltd
  • Person in charge
  • Sally Tripp (Manager)

Funding & Fees Guide for BooCare

  • Prices

  • Fee's available on request. Please contact your local branch for fee information as it may vary depending on the length of the visit and requirements.

BooCare Reviews (25)

Total of 25, showing 21-25
9.5

BooCare has a Review Score of 9.5 (9.453) out of 10, based on 6 reviews in the last 2 years. Over all time BooCare has 25 reviews.

Overall Experience

  • 22
  • 3
  • 0
  • 0
  • 0

Date Published

25
4
6
6
19

Review from J R (Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the care I have received. The staff were well presented, discreet and prompt. I would highly recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen L (Daughter of Client) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

BooCare helped with respite care for my Mum. All the girls were helpful and professional, communication was excellent, they treated Mum with dignity and respect. Despite her dementia, they encouraged Mum to make choices, they helped care for her at her terminal stage and supported us to keep her at
home where she wanted to be.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rebecca K (Client) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like BooCare. Each member of the company are very respectful and kind. They seem to know exactly how I feel and respond accordingly. This is a wonderful empathetic trait which I have not seen in previous carers.
They come in and know exactly what to do and ask hardly any questions which for
me is great. I struggle cognitively at times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D A (Wife of Client) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of this company are ALL efficient, kind, reliable and friendly. They are helpful and patient at all times. We feel extremely fortunate to have their services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian H (Wife of Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first week with this company. The service has been excellent. I have been extremely pleased with the care and professionalism that has been provided for my husband. I would recommend BooCare with no hesitation. Well done "girls".

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.453)

Overview of Review Score

The Review Score of 9.5 (9.453) out of 10 for BooCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for BooCare is calculated as follows: ( (30 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for BooCare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

Sally

Sally Irving

Job Title: Registered Manager

Joined: 2015

Sally has worked in the Health and Social Care sector for over 25 years. She started her career in social care working in Domiciliary Care, residential care homes and Nursing Homes.
She later went on to train as a nurse where she worked in the Acute Hospitals, Nursing Homes and Community Services.
Having advanced to a senior position in District Nursing she went on to specialise as Tissue Viability Nurse Consultant, an area in which she still works. Sally is the Registered Manager here at BooCare and oversees all aspects of care delivered.


Rebecca

Rebecca Irving

Job Title: Office Manager

Joined: 2015

Rebecca manages the day to day running of the office and is the primary contact for Service User enquiries.
Her role includes managing the HR and Finances of the company, maintaining our corporate social responsibilities within every aspect of our business operations, Managing our Quality Assurance alongside managing the day to day logistics.


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