Melody Care Aldershot

140-142 Ash Road, Aldershot GU12 4ES
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9.8 15 Reviews
  • Melody Care Aldershot, Aldershot
Melody Care Aldershot is part of the Melody Care group, a trusted home care provider who have been providing exceptional care to people across Surrey and Hampshire since 2010.

The team at Melody Care value kindness, respect and resilience above all. Their ethos is to treat every client as thoughtfully and compassionately as they would treat a member of their own family.

Please see their reviews which are a testament to the high quality of care they continually provide.

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Care Provided by Melody Care Aldershot

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Abi Haughin (Branch Manager)

Funding & Fees Guide for Melody Care Aldershot

  • Prices

  • From £35 per hour
    30 mins & 45 mins available

  • We prefer to meet with you to discuss your requirements and answer any questions you might have. We are then able to tailor a package of care to you with appropriate prices.

Melody Care Aldershot Reviews (15)

9.8

Melody Care Aldershot has a Review Score of 9.8 (9.790) out of 10, based on 11 reviews in the last 2 years. Over all time Melody Care Aldershot has 15 reviews.

Overall Experience

  • 11
  • 4
  • 0
  • 0
  • 0

Date Published

15
10
11
11
4

Review from Anna H (Daughter of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Melody Care for the last two years since Mum was diagnosed with dementia. We have now entered a new phase with Mum now having end of life care following a metastatic cancer diagnosis.
I can't speak highly enough of the excellent care being provided from carers who really DO care, not
just for Mum but also looking out for me, as the main supporter of mother.
They have dealt with social services on my behalf and that's taken quite a bit of stress away. They really are our friends and I can't thank them enough.

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Review from Tara W (Daughter-in-law of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melody care always provide a friendly , professional and supportive service. They provide peace of mind knowing your loved ones are well looked after and will always try their best to tailor care to suit individual needs. Would highly recommend their services.

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Review from Darren C (Son of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad had secondary bone cancer and wanted to spend what little time he had left in his own home surrounded by family, which I believe was only made possible due to the Melody Care team. The hospital were trying to discharge him before a special bed had even been delivered, thankfully a manager from
Melody Care called the company and got it delivered the same day!
She organised a live in carer, extra daily visits to help move and clean him and even a waking night carer to help Dad cope with the night terrors he was having. She also liaised with the District nurses and a hospice care when required, all whilst keeping us updated 24/7 via the WhatsApp group she created for us.
It was made very clear that the team were always there for us which gave us peace of mind during a terrible situation.
When my Dad passed, the team came straight to his home, gave him a dignity wash and dressed him for us, they also spoke to him whilst doing it.
Thank you again for taking such great care of Dad.

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Review from C A (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the care shown to my mother. The carers take time with her and ensure her needs are met. They keep me informed about her care. They also take the time to chat with my father and address his concerns.

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Review from Pam S (Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service; the staff are all very caring. Melody Carers come four times per day; they are all lovely and helpful which makes me feel good. They do their best to rise to the challenge of staggering their visits evenly throughout the day. There is always a Duty Senior on call available
for any queries which is helpful.

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Review from Jill P (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy with the service Melody Care provide. More importantly our mum is happy. She likes the carers and it seems they like mum.
The communication between us is good and I know if there are any concerns going forward, we would resolve them and that brings a sense of relief. They are the
support we need.

Reply from Abigail Haughin, Registered Care Manager at Melody Care Aldershot

Thank you so much for your kind words about the care we provide for your mum. We truly enjoy looking after her and look forward to continuing our work together.


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Review from Lesley W (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with Dad's care.
All the staff are friendly, caring and helpful. My experience, from walking in the office to asking for advice to the care my dad received has been nothing but positive.
I would definitely recommend using Melody Care.

Reply from Abigail Haughin, Registered Care Manager at Melody Care Aldershot

Thank you for your kind words. It was a pleasure caring for your father.


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Review from C D (Granddaughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could sing about how amazing the carers are. They don't only just do their job, but they really do give some love and really listen to our loved ones. My grandparents, who are deaf, kept messaging me about how carers are so keen on learning sign languages so they can communicate with my grandparents
and to include them. They really do adore the carers and felt like they were their friends. The staff also made sure I was included. They set up WhatsApp so we could all communicate together. Of course, we all get little delays and a bit of waiting times, but the team have always been responsive and always done their job brilliantly. They really deserve some praise and kindness from everyone and I would definitely recommend Melody Care to whoever I know that may need carers.

Reply from Abigail Haughin, Registered Care Manager at Melody Care Aldershot

Thank you so much for your kind words. Our care team enjoy caring for your grandmother and will continue to support her with their high quality care. Thank you for taking the time to leave such a lovely review!


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Review from R B (Client) assisted by family/friend published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a 'first-time' user we were impressed and delighted with all the carers who were bright, cheery souls who were efficient and supportive.

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Review from S C (Friend of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melody Care are the best care company I have ever had. The staff are brilliant, easy to talk to, kind, friendly and patient with me. They have made me feel at ease and I finally feel settled with the carers. The manager is the best and caring manager and will go out of her way to ensure that her clients
are happy. Thank you Melody Care!

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Review from G L (Husband of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experience as you go, learning to care for your spouse is very debilitating. Melody Care Home have helped me tremendously in their full support. They are local, trained carers. Have the passion for their job and support you with your spouse in coming to terms with their dementia. I congratulate
them on their dedication.

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Review from Maria e (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melody Care helped care for my mum who had a rare type of dementia that literally took everything a person should be able to do for themselves from her.
They treated her with love, dignity and respect. All the staff went the extra mile and always with a smile. We don't know how we would have coped
without them. They were also brilliant with my dad as he was mum's 24-hour 7-day carer and made the several daily visits to mum and dad's, enjoyable and helpful rather than intrusive. They even spoiled the family dog with the odd treat!
We would highly recommend Melody Care in Aldershot for anyone's care needs.

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Review from S M (Wife of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Melody Care are always very kind, considerate, patient and very professional when looking after my husband.
It doesn't matter how busy they are, they always have time to talk to him and put him at ease whenever necessary.

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Review from James S (Husband of Client) assisted by family/friend published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant and friendly staff adhere to PPE, always chat to me and my wife and treat her with respect. Timings and tasks are adhered to but weekly sheets do not tally to staff who arrive. We are very happy with the care and service we receive. Always helpful with queries or time swaps if they arrive.

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Review from N M (Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I receive is very helpful and dealt with very professionally and with dignity.

Reply from Annabel Williams, Marketing Manager at Melody Care Aldershot

Many thanks for taking the time to complete the review. Your feedback and comments are really appreciated.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Melody Care Aldershot is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Melody Care Aldershot is calculated as follows: ( (51 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 62 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Melody Care Aldershot is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Abi

Abi Haughin

Job Title: Branch Manager

Joined: 2024

Abi has worked in the care sector for a decade, gaining a wealth of experience and a strong background. Her journey from Carer to Branch Manager shows her dedication and expertise. Being a Dementia Champion also highlights her commitment to making a positive impact on those living with dementia. A proud moment for Abi was when the Aldershot Branch became finalists for Home Care Provider of the Year 2024 at the Surrey Care Association Care Awards.


Tia

Tia Hardcastle

Job Title: Care Coordinator

Joined: 2025

Tia has been an invaluable member of the care sector since 2021, showing remarkable dedication and passion for supporting vulnerable people. She has worked her way up from carer to care coordinator, demonstrating her commitment to making a positive impact on the lives of those she cares for. Tia’s passion lies in ensuring that her clients receive the highest standard of care, helping them to remain independent in their homes. Since joining Melody Care in January 2025, she has already made a significant difference in the lives of many clients, supporting them to remain at home and live comfortably.


Emma

Emma Wilde

Job Title: Care Supervisor

Joined: 2023

Emma has made a successful transition into the health and care sector, particularly by specialising in Learning Disabilities (LD). Her ability to develop key skills quickly and advance to the role of Care Supervisor within just two years demonstrates her dedication and growth in the field. Emma is not only passionate about the care industry but also committed to making a difference in the lives of those she supports.


Frequently Asked Questions about Melody Care Aldershot

What Type of Services does Melody Care Aldershot offer?

Melody Care Aldershot offers Home Care.

How many Carers does Melody Care Aldershot employ?

Melody Care Aldershot employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Melody Care Aldershot to verify any information. View our terms and conditions. Melody Care Aldershot has an Enhanced Service – more info.