The Personal Support Network

45 Kings Road, North Ormesby, Middlesbrough TS3 6NH
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6.1 3 Reviews
  • The Personal Support Network, Middlesbrough
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Care Provided by The Personal Support Network

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • The Personal Support Network (Teesside) Ltd
  • Person in charge
  • Tracey Gunn (Manager)
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The Personal Support Network Reviews (3)

6.1

The Personal Support Network has a Review Score of 6.1 (6.083) out of 10, based on 2 reviews in the last 2 years. Over all time The Personal Support Network has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
2
2
2
1

Review from Jessica C (Great-granddaughter of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company went above and beyond for my great-grandmother when she was poorly. She was deteriorating very quickly with her dementia and her overall health too. The company quickly gave us a package of care which suited my nan perfectly. The staff that went into my nan's home were nothing short of
amazing. They not only gave my nan an amazing quality of life within her final few months but they also brought a lot of comfort to us as a family. Within the time that she was supported by PSN she was in and out of hospital and no matter what or where she was their services were amazing, quickly getting her more support on her returns home and in her final week had carers with her 24 hours a day. All of our requests and nans needs were met immediately and we can not thank PSN for everything they did for my nan.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K K (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Horrendous, avoid at all costs. My dad has been treated appallingly. Staff are constantly late with time critical medication making him extremely ill. They have missed his medication out and also double dosed him with the wrong medication. I caught one carer refusing to help him, my dad even stated
he was scared of her. I have no idea how they keep getting away with it. One manager in particular is vile and she clearly could not care less about vulnerable and disabled clients. A couple of the carers are actually fantastic and have voiced their own concerns over the company and other staff. It seems that decent carers and care companies are a rarity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol F (Daughter of Client) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really don't know what to say other than, the office staff were brilliant and easy to deal with. All the girls were outstanding in their support for not only Mam but me also. Can't praise them enough - fabulous team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.1 (6.083)

Overview of Review Score

The Review Score of 6.1 (6.083) out of 10 for The Personal Support Network is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.083 for The Personal Support Network is calculated as follows: ( (6 Excellents x 5) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 12 Ratings = 3.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Personal Support Network is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about The Personal Support Network

What Type of Services does The Personal Support Network offer?

The Personal Support Network offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Personal Support Network to verify any information. View our terms and conditions. The Personal Support Network has a Basic Service – more info.