Annicare Ltd

22a, The Forum, North Hykeham, Lincoln LN6 8HW
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8.8 25 Reviews
  • Annicare Ltd, Lincoln
Annicare provides temporary staffing including nurses and care workers to care homes, home care agencies, day centres, hospitals etc.

Its staff have a high level of training and skills development opportunities.

A robust recruitment process ensures the highest quality of care can be delivered to those supported by Annicare.

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Care Provided by Annicare Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Annicare Ltd
  • Person in charge
  • Simon Nash (Commercial Director)

Funding & Fees Guide for Annicare Ltd

  • Prices

  • Starting from £21 per hour.

  • All fees are on an individual bases, Annicare accepts funding from the local authority, NHS and private.
    Please call the office to discuss as this depends on the needs of the client.
    Annicare provides private, local authority and NHS care in the community.
    For care and nursing homes fees are discussed with the individual home.

Annicare Ltd Reviews (25)

Total of 25, showing 1-20
8.8

Annicare Ltd has a Review Score of 8.8 (8.789) out of 10, based on 10 reviews in the last 2 years. Over all time Annicare Ltd has 25 reviews.

Overall Experience

  • 18
  • 4
  • 1
  • 1
  • 1

Date Published

25
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8
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15

Review from R B (Granddaughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short spell in hospital, my beloved great nan was discharged on end of life care and this was supported by Annicare. We found the adjustment to having carers visit regularly straight forward and with great communication. They supported not only my nan but us as a family, signposting other services
and things we may find beneficial. We were impressed greatly with the care received that when we needed, we increased the hours of support to allow my mum a break and ensure nan was kept safe at all times. I wouldn't recommend the Annicare team highly enough from the office through to the carers. Thank you so much!

Reply from Emily Louise Doughty, Homecare Community Lead at Annicare Ltd

Hello, thank you for your feedback! We're pleased to have been able to offer much needed support to you and your family during this time. I will pass on this feedback to our office team and care staff also. Best wishes, Annicare


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Review from H C (Mother of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My experience as an observer and a parent is very negative. I feel the simple requests from the client are ignored, eg. no male carers, not wanting to go to bed before 9.15 and not given enough time to toilet and no matter how many times these things are highlighted, it still happens. Eg. male carers
keep coming and they don't get in as management have been told. Complete waste of money and resources.
Coming to put a 50-year-old lady to bed before 9pm when she can't have meds until 10pm.
Basic PPE and infection control as requested by client and family mostly ignored.
Removing outdoor coats and jackets while working with client.
Not all girls, but enough to warrant concern for more basic training. Need to be reminded they could be carrying bugs fatal to next client. Thus hand washing, gloves and aprons essential for vulnerable clients.

Reply from Emily Doughty, Homecare Community Lead at Annicare Ltd

Hello, we are sorry to hear of your experience with Annicare. I can understand your frustrations as a mother, and from your daughter's perspective. We have tried to accommodate all timing and gender requests where possible but as stated when we first transitioned from one carer to two, we could not promise no males. We would have loved to have been able to meet all of your daughter's needs, but unfortunately due to the way our teams work it's not achievable, which is why we stated we feel she would be best cared for by a private carer, or a smaller company with a smaller team instead, who would be more able to meet all of her needs. I can only apologise that we weren't the right fit, and I do hope you find a care provider who can meet all your daughter's needs and wishes. Thank you for your feedback. We wish you the best in the future.


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Review from M M (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid Annicare, if you want your loved ones to remain safe and receive professional care. My mum has Alzheimer's and her medication was kept secure in a lock box in the kitchen. One of the carers left the lock box unlocked, which resulted in my mum overdosing. This could have been fatal, if there had
been more medication but luckily for Annicare, there was only one full days supply left at the time. Furthermore, Annicare were being paid for 30 minutes care, twice a day. Most of the time, carers stayed for less than 1O minutes. They also gave my mum food that was not properly cooked, again due to the limited time they stayed. They also missed other tasks clearly outlined on the care plan. I asked for a full investigation, and have tried to chase this up but they have gone silent on me, so I'm just working out the best way forward. I really, really do not want anyone else to suffer at their hands.

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Review from Pam C (Wife of Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to access carers was initially an overwhelming thought, but the care and support both my husband and I have received has been invaluable. Knowing they will be coming is reassuring and a relief that my husband is comfortable and receiving the care he needs. They always ask how I am and if there
is anything they can help me with. Overall I would recommend Annicare for treating us with respect and dignity.

Reply from Lin Amos, Manager at Annicare Ltd

I would like to thank you for completing a review and I will ensure that your comments are passed onto the team.


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Review from J M (Husband of Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Timings were a problem but sorted now. No issues.

Reply from Lin Amos, Manager at Annicare Ltd

I would like to thank you for taking time to complete a review. I am glad that we were able to sort out the timings, if you have any other concerns please contact me.


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Review from H G (Daughter of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Inconsistent care. Today, the carers were superb. Friendly, caring and kind. They talked with Mum and actually listened to her. They gave her a thorough wash in the morning. Some barely wash her at all. When I arrived yesterday, Mum cried, she told me that the carers are too rough with her and don't
wash her properly. It's also distressing for her not really knowing which carer is coming and at what time. Too many different carers. Today we had two very professional carers - the same at all 4 visits which was brilliant. Please treat Mum as if she were your mum.

Reply from Lin Amos, Manager at Annicare Ltd

I would like to thank you for your time and your feedback. This is always greatly received and appreciated to improve our service. I am sad to hear that we are not meeting expectations for your mum. I am not aware that you have raised your concerns with our team not giving us time to look into them. I am happy to give you a call, or I could come out and discuss these with you to help us grow and learn from your feedback.


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Review from C T (Son of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional, always polite, ask if anything else can be done, or they can help with. Overall excellent service.

Reply from Lin Amos, Manager at Annicare Ltd

I would like to thank you for taking time to complete a review card and the kind words I will share these with the team.


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Review from Victoria C (Daughter of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and come at regular intervals. Staff will go the extra mile and are there for client and family members. Staff seem well trained and caring. Im happy with the service and so is Mum, she looks forward to staff coming and enjoys a chat with them while they're working.

Reply from Lin Amos, Manager at Annicare Ltd

Thank you for taking time to complete a review I will pass on your kind words to the Annicare team.


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Review from Deborah C (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time the family entered the office to speak with staff, we felt listened to and understood, it made us feel this company was different from the two other companies we contacted, Annicare was the only one to invite us in, and we were warmly greeted and offered a beverage and taken to a quite
room to discuss the needs of our loved one.

Reply from Lin Amos, Manager at Annicare Ltd

I would like to thank you for taking time to complete a review I am glad you had a warm welcome with the team.


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Review from Lisa B (Daughter of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the second time, Annicare provided amazing support to help us as a family look after my mum and keep her at home as she wished. The care was second to none and nothing was ever too much trouble. The support didn't stop with Mum but helped us as a family, we are forever grateful for the care provided.
Thank you!

Reply from Lin Amos, Manager at Annicare Ltd

Annicare would like to thank you for taking the time to submit your review I am so glad you were supported through this time.


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Review from Paula D (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the gentle care my father received at home in the last few days of his life. All 8 carers who visited him, including one especially lovely lady who stayed overnight twice, were highly professional and supportive. In being able to remain at home, my Dad had his wishes granted and
my prayers answered. Thanks to all involved, including the wonderful District Nurses who assessed Dad's needs, and the Hospice who sourced Annicare.

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Review from John M (Husband of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A hospice at home service appointed Annicare to administer palliative care to my wife who has now sadly died, the care afforded to her was first class, professional, caring, and very sympathetic to her needs, all the staff who visited were first class, but I would like to make a special mention of 2
members of staff in particular who were exceptional to the degree I would like to thank them personally for their consideration given to my wife.

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Review from D L (Client) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received was truly holistic, supporting me not only to achieve my goals but most importantly maintain my independence. My care team were amazing. All of them went above and beyond to support me as not just a person, but as an individual.

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Review from E A (Mother of Client) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer that we have had (3) has been professional, empathetic and diligent. They have been experienced and knowledgeable but have also listened and learnt so that they could support our child to the best of their ability. I am extremely grateful for the support they have provided and would recommend
them unreservedly.

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Review from John S (Client) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One lady was excellent always. One lady was here only once - no complaints.

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Review from Lynn (Daughter of Client) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team Annicare have. From daycare in the home to night sitters. Nothing is ever too much trouble. They show compassion and caring, allowing Mum to keep her dignity at all times. Detailed notes of care given during the night always left. Can't thank you all enough. Special mention to the
lady who put us at ease during first meeting.
Thank you to you all for making this so much easier than it could have been.

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Review from Carol I (Daughter of Client) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the cares were lovely to my mum. They were trustworthy and treated my mum with care and dignity.
Communication was also good. All in all the overall care by the whole team was first class.
Thank you.

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Review from Chris A (Brother of Client) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional company who really go above and beyond to provide the best care possible in all situations, care really is the heart of what they do.

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Review from John B (Brother of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing providers of care, couldn't be happier with the service this agency has provided for my brother.

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Review from Louise H (Friend of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely professional agency of whom takes great pride in their own work, staff and agency workers. Would recommend to any of my family and friends. Nothing is too much for this company and will go above and beyond to offer advice.

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Current Review Score: 8.8 (8.789)

Overview of Review Score

The Review Score of 8.8 (8.789) out of 10 for Annicare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.089 for Annicare Ltd is calculated as follows: ( (34 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 56 Ratings = 4.089

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Annicare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (5)

Charlie

Charlie Knott

Job Title: Homecare Deputy Manager

Joined: 2020

I started my career in the care sector in 2011 and have undertaken several different roles since then. I was the community support lead for a couple of years, before being promoted to Annicare's homecare deputy manager.


Tori

Tori Mulhearn

Job Title: Recruitment and Compliance Officer

Joined: 2019

I joined Annicare in 2019 and have worked in many different teams within the business. I have several years of experience in recruitment and compliance, which is my main job role within Annicare.


Sarah

Sarah McIntyre

Job Title: Compliance Manager & HR Assistant

Joined: 2018

I have been working in compliance and training with Annicare since 2018. I was the sole recruiter for several years while completing my own ongoing training to improve my knowledge and experience.


I am now Annicare's compliance manager and HR assistant.


Lisa

Lisa Barrett

Job Title: Assistant Finance Manager

Joined: 2020

I have been with Annicare since 2020, I started out in recruitment but quickly moved over to support the finance team, I was then promoted to Assistant Finance Manager in 2022.


Lindsey

Lindsey Golding

Job Title: Training Manager

Joined: 2022

I have been with Annicare since 2022. I started out supporting with compliance and training and became the training manager in 2023. I am regularly attending training courses and events to ensure the training I provide is to the best possible standard.


Frequently Asked Questions about Annicare Ltd

What Type of Services does Annicare Ltd offer?

Annicare Ltd offers Home Care & Nursing Care.

How many Carers does Annicare Ltd employ?

Annicare Ltd employs 1000 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Annicare Ltd to verify any information. View our terms and conditions. Annicare Ltd has an Enhanced Service – more info.