What Type of Services does Annicare Ltd offer?

Annicare Ltd offers Home Care & Nursing Care.

How many Carers does Annicare Ltd employ?

Annicare Ltd employs 1000 carers.

Annicare Ltd, 22a, The Forum, North Hykeham, Lincoln, Lincolnshire LN6 8HW

Review from L B (Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience

I am a client since 2023 and all the times I needed,the staff has been proactive and efficient to satisfy all my needs; the carers are polite and very well trained as well as professionals. Thank you for everything guys!

Reply from Emily Louise Doughty, Homecare Community Lead at Annicare Ltd

Good morning, thanks for taking the time to leave us some feedback, I will ensure this is passed on to the team. I'm pleased you're happy with the service, and you know where we are if there is anything extra, we can do to support you!

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Review from Judi B (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience

We have had carers for Mum for a year now, & they are very good, from the office staff who are always so helpful through to the carers, Mum is a lot better now than she was but we'll be keeping them on as its peace of mind knowing someone is going in everyday and Mum enjoys their company, they're all

lovely and nothing is too much trouble, they ring if there is a problem or they are going to be late and I can always get hold of someone at the office whatever time, we did have an issue with the times they were going in but after a quick review, everything is sorted and that is the nice thing about this firm, if there is a problem and you highlight it, it gets dealt with and sorted, most importantly Mum is now very comfortable with them, she found it a bit hard at the beginning as she is very independent but they have never been pushy and always patient letting her take things at her own pace, and communication is really good, so yes I would recommend Annicare to anyone.

Reply from Emily Louise Doughty, Homecare Community Lead at Annicare Ltd

Thanks for taking the time to leave us a review, I have passed this onto the team. It's been a pleasure to see mum's confidence grow over the last year and how much she has improved in that time! We are always happy to support, and we're pleased that you and mum are happy with the service.

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Review from Carol D (Daughter-in-law of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience

Annicare came to our rescue through fast track funding,, and have been our saving grace,, from the staff in the office to the assessment dad had at home through to the fantastic carers, every single person we have dealt with has gone above and beyond to help, they have treated my father in law with

the utmost care, respect & dignity,, even making sure that mum is ok & myself,, before leaving, asking if there is anything more they can do for us. We can't thank them all enough,, 1st class service from all. Annicare you have the best Carers,, FACT!

Reply from Emily Louise Doughty, Homecare Community Lead at Annicare Ltd

Thanks so much for your lovely feedback, I will ensure this is passed on to our teams. We are always happy to help, and I'm pleased you've felt some of the pressure ease off since we have been supporting.

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Review from Kay C (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience

I would like to thank you for the excellent care my dad receives from your amazing team at Annicare. My dad is 94 years old and very frail. He is treated with the utmost respect and dignity by all the care givers. Your office team are very understanding and have organised the care visits to fit in with

dad's needs.
Thank you to each and every one of you. You are making this difficult time so much better for not only dad, but also mum and the rest of us too. I don't know what we would do without you.

Reply from Emily Louise Doughty, Homecare Community Lead at Annicare Ltd

Good afternoon, thanks so much for your feedback, I have passed this on to our team. It's a pleasure to be able to support you and your family and if there is anything else we can do to support you please do let us know.

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Review from C R (Sister of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience

Annicare looks after my brother. The carers are very friendly and helpful. Even though they are so busy they always make sure he has everything and done everything for him. The lady from the office who I call if there is any issues, will come out and talk to use. She a lovely young lady and all ways

smiling and happy to help.

Reply from Emily Louise Doughty, Homecare Community Lead at Annicare Ltd

Thanks for your feedback, I will pass this on to the office and care staff! I'm pleased you're happy with the service and the staff that attend. We are always happy to come out and discuss your brothers care whenever needed.

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Review from C W (Niece of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience

I can't thank the Homecare Community Lead enough for being so supportive and understanding to our situation. We have experienced not so great things else where but she has always gone above and beyond to make us all comfortable, reassured and cared for. Thank you.

Reply from Emily Louise Doughty, Homecare Community Lead at Annicare Ltd

Hello, thank you for your feedback, I'm pleased you've had a positive experience and feel comfortable with Annicare.

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Review from Amanda K (Wife of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience

Easily bookable with a team of fabulous carers they tender to all the needs of my husband perfectly.
Highly recommend this company they deliver care with compassion and dignity.
The lady who arranges everything is excellent. It allows me as carer to have a respite break without having to worry.

Reply from Emily Louise Doughty, Homecare Community Lead at Annicare Ltd

Hello, thank you for the feedback, I will pass this on to our teams! It's a pleasure to be able to support you, and I am pleased you're able to get your well-deserved respite!

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Review from R B (Granddaughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience

After a short spell in hospital, my beloved great nan was discharged on end of life care and this was supported by Annicare. We found the adjustment to having carers visit regularly straight forward and with great communication. They supported not only my nan but us as a family, signposting other services

and things we may find beneficial. We were impressed greatly with the care received that when we needed, we increased the hours of support to allow my mum a break and ensure nan was kept safe at all times. I wouldn't recommend the Annicare team highly enough from the office through to the carers. Thank you so much!

Reply from Emily Louise Doughty, Homecare Community Lead at Annicare Ltd

Hello, thank you for your feedback! We're pleased to have been able to offer much needed support to you and your family during this time. I will pass on this feedback to our office team and care staff also. Best wishes, Annicare

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Review from H C (Mother of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience

My experience as an observer and a parent is very negative. I feel the simple requests from the client are ignored, eg. no male carers, not wanting to go to bed before 9.15 and not given enough time to toilet and no matter how many times these things are highlighted, it still happens. Eg. male carers

keep coming and they don't get in as management have been told. Complete waste of money and resources.
Coming to put a 50-year-old lady to bed before 9pm when she can't have meds until 10pm.
Basic PPE and infection control as requested by client and family mostly ignored.
Removing outdoor coats and jackets while working with client.
Not all girls, but enough to warrant concern for more basic training. Need to be reminded they could be carrying bugs fatal to next client. Thus hand washing, gloves and aprons essential for vulnerable clients.

Reply from Emily Doughty, Homecare Community Lead at Annicare Ltd

Hello, we are sorry to hear of your experience with Annicare. I can understand your frustrations as a mother, and from your daughter's perspective. We have tried to accommodate all timing and gender requests where possible but as stated when we first transitioned from one carer to two, we could not promise no males. We would have loved to have been able to meet all of your daughter's needs, but unfortunately due to the way our teams work it's not achievable, which is why we stated we feel she would be best cared for by a private carer, or a smaller company with a smaller team instead, who would be more able to meet all of her needs. I can only apologise that we weren't the right fit, and I do hope you find a care provider who can meet all your daughter's needs and wishes. Thank you for your feedback. We wish you the best in the future.

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Review from M M (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience

Avoid Annicare, if you want your loved ones to remain safe and receive professional care. My mum has Alzheimer's and her medication was kept secure in a lock box in the kitchen. One of the carers left the lock box unlocked, which resulted in my mum overdosing. This could have been fatal, if there had

been more medication but luckily for Annicare, there was only one full days supply left at the time. Furthermore, Annicare were being paid for 30 minutes care, twice a day. Most of the time, carers stayed for less than 1O minutes. They also gave my mum food that was not properly cooked, again due to the limited time they stayed. They also missed other tasks clearly outlined on the care plan. I asked for a full investigation, and have tried to chase this up but they have gone silent on me, so I'm just working out the best way forward. I really, really do not want anyone else to suffer at their hands.

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Review from Pam C (Wife of Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience

Having to access carers was initially an overwhelming thought, but the care and support both my husband and I have received has been invaluable. Knowing they will be coming is reassuring and a relief that my husband is comfortable and receiving the care he needs. They always ask how I am and if there

is anything they can help me with. Overall I would recommend Annicare for treating us with respect and dignity.

Reply from Lin Amos, Manager at Annicare Ltd

I would like to thank you for completing a review and I will ensure that your comments are passed onto the team.

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Review from J M (Husband of Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience

Timings were a problem but sorted now. No issues.

Reply from Lin Amos, Manager at Annicare Ltd

I would like to thank you for taking time to complete a review. I am glad that we were able to sort out the timings, if you have any other concerns please contact me.

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Review from H G (Daughter of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience

Inconsistent care. Today, the carers were superb. Friendly, caring and kind. They talked with Mum and actually listened to her. They gave her a thorough wash in the morning. Some barely wash her at all. When I arrived yesterday, Mum cried, she told me that the carers are too rough with her and don't

wash her properly. It's also distressing for her not really knowing which carer is coming and at what time. Too many different carers. Today we had two very professional carers - the same at all 4 visits which was brilliant. Please treat Mum as if she were your mum.

Reply from Lin Amos, Manager at Annicare Ltd

I would like to thank you for your time and your feedback. This is always greatly received and appreciated to improve our service. I am sad to hear that we are not meeting expectations for your mum. I am not aware that you have raised your concerns with our team not giving us time to look into them. I am happy to give you a call, or I could come out and discuss these with you to help us grow and learn from your feedback.

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Review from C T (Son of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience

The carers are very professional, always polite, ask if anything else can be done, or they can help with. Overall excellent service.

Reply from Lin Amos, Manager at Annicare Ltd

I would like to thank you for taking time to complete a review card and the kind words I will share these with the team.

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Review from Victoria C (Daughter of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience

All staff are friendly and come at regular intervals. Staff will go the extra mile and are there for client and family members. Staff seem well trained and caring. Im happy with the service and so is Mum, she looks forward to staff coming and enjoys a chat with them while they're working.

Reply from Lin Amos, Manager at Annicare Ltd

Thank you for taking time to complete a review I will pass on your kind words to the Annicare team.

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Review from Deborah C (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience

From the time the family entered the office to speak with staff, we felt listened to and understood, it made us feel this company was different from the two other companies we contacted, Annicare was the only one to invite us in, and we were warmly greeted and offered a beverage and taken to a quite

room to discuss the needs of our loved one.

Reply from Lin Amos, Manager at Annicare Ltd

I would like to thank you for taking time to complete a review I am glad you had a warm welcome with the team.

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Review from Lisa B (Daughter of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience

For the second time, Annicare provided amazing support to help us as a family look after my mum and keep her at home as she wished. The care was second to none and nothing was ever too much trouble. The support didn't stop with Mum but helped us as a family, we are forever grateful for the care provided.

Thank you!

Reply from Lin Amos, Manager at Annicare Ltd

Annicare would like to thank you for taking the time to submit your review I am so glad you were supported through this time.

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Review from Paula D (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience

I am so grateful for the gentle care my father received at home in the last few days of his life. All 8 carers who visited him, including one especially lovely lady who stayed overnight twice, were highly professional and supportive. In being able to remain at home, my Dad had his wishes granted and

my prayers answered. Thanks to all involved, including the wonderful District Nurses who assessed Dad's needs, and the Hospice who sourced Annicare.

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Review from John M (Husband of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience

A hospice at home service appointed Annicare to administer palliative care to my wife who has now sadly died, the care afforded to her was first class, professional, caring, and very sympathetic to her needs, all the staff who visited were first class, but I would like to make a special mention of 2

members of staff in particular who were exceptional to the degree I would like to thank them personally for their consideration given to my wife.

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Review from D L (Client) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience

The care I received was truly holistic, supporting me not only to achieve my goals but most importantly maintain my independence. My care team were amazing. All of them went above and beyond to support me as not just a person, but as an individual.

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