AIM Homecare

41 Harrison Road, Fareham PO16 7EJ
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10 36 Reviews
  • AIM Homecare, Fareham
Aimhomecare Ltd is a small relatively new care provision that has already excelled in excellence receiving their top 20 award with homecare.co.uk. 2018. You can expect only the best from this service going above and beyond with their manager actively overseeing care delivery and ensuring your needs are known and met.

They use the latest in technology where families can access electronically their loved ones notes without having to contact the office, so living a distance from a family member receiving care no longer needs to be a headache. You will have full 24hr access to every detail of their care including the carers time of arrival and departure.

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Care Provided by AIM Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • AIM Homecare Ltd
  • Person in charge
  • Alison Beal (Manager)

Funding & Fees Guide for AIM Homecare

  • Prices

  • £26.00 weekdays £29.00 weekends per hour

  • We also provide 30, 45, & 15 min calls

AIM Homecare Reviews (36)

Total of 36, showing 21-36
10

AIM Homecare has a Review Score of 10 (9.955) out of 10, based on 15 reviews in the last 2 years. Over all time AIM Homecare has 36 reviews.

Overall Experience

  • 31
  • 5
  • 0
  • 0
  • 0

Date Published

36
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4
15
21

Review from A H (Daughter of Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact with AIM Homecare, the professionalism and passion for care has impressed me. All members of the team have been friendly, pleasant and empathetic towards my mother. She looks forward to the visits each week. Thank you.

Reply from Alison Courtney, Manager at AIM Homecare

Thank you for your lovely review, it is good to see we are continuing to please.


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Review from J C (Wife of Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had no problem with this care company.

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Review from M B (Wife of Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aim Homecare are reliable. Staff are professional yet friendly. Skills vary but staff are always willing to have routines explained to them. The management is always helpful.

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Review from John R (Son of Client) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and care team at AIM have been wonderful in supporting my mother to live independently in her own home, despite her living with diabetes and Alzheimer's disease.
My brother and I do not live locally and so have come to rely on the fantastic on-line care notes system, which enables us
to read all the interactions and notes made by the carers every day. This is reassuring for us and has helped us manage the dosage of her medications, and alerted us to any worsening symptoms. We have then worked with the team to put new systems and procedures in place to ensure she is safe and well.
The team manage to combine a professional efficiency with a caring and friendly approach, giving Mum important social contact, but respecting her dignity and treating her as an individual.
I cannot recommend the agency highly enough, and I have no doubt that without them Mum's journey so far would have been much more problematic. They have also adapted the services according to her needs.

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Review from Angela (Daughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old, frail, but mentally sound, paraplegic mother, who lives in her own home some 200 miles away from me, is one of AIM’s clients and I cannot speak highly enough of the support and care, well above and beyond their remit, AIM's carers provide.
My heartfelt thanks go to the AIM team for
all they do - not only for my mother but also for always being there (albeit at the end of the phone) for me as well.
If you need a care company that really cares, it has to be AIM.

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Review from Michael D (Son of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

#I have been looking after my mother for 3 years now as her primary carer. In that time we have had 5 care companies who have provided the care package. Aim took over in April 2020 and I can say they are far and away the best company that have looked after my mother. My mother has severe dementia and
can present very challenging behaviour, both the manager and assistant manager have gone out of their way to place the right carers to deliver excellent personal centred care.
In my experience a lot of problems I have had with care companies in the past has been with the office side of things, both the manager and assistant manager have extensive experience of actually working in the front line as actual carers which gives them a deep understanding and knowledge of any problems and issues which may arise.
Timekeeping is excellent and if a carer is running late, which does not happen very often, they phone me and let me know which I really appreciate. Suffice to say; excellent service.

Reply from Alison Courtney, Manager at AIM Homecare

Thank you so much for your appreciation of our efforts to meet your mother's needs and the recognition of our expertise within the industry and Dementia itself.


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Review from Kim V (Daughter of Client) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, thoughtful staff and the manager even came to help on her day off.
Thank you for your support under difficult times.

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Review from Nancy B (Client) assisted by family/friend published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been excellent. I would like to keep these carers as much as possible. They have carried out all I have asked of them.

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Review from Peter H (Son of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank you and your team of carers for their excellent care of mum in her last couple of months and their dedication to make things as comfortable as possible for her. The carers were always very professional and always willing to go ‘that extra mile’ to make things the best that they
could for her.
We appreciated your willingness to work alongside ourselves in line with our mother’s wishes to have us involved in her care.

Reply from Alison Courtney at AIM Homecare

Thank you for the lovely review. It was an honour and pleasure to look after mum, she will be sadly missed.


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Review from Simon N (Client) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's health recently deteriorated very rapidly and I urgently needed to find a care provider. I contacted the manager based on AIM's strong client ratings. The manager was able to visit within 24 hours and set everything up very smoothly, including a planned upgrade after a few days to live-in
care. Sadly, my father passed away last week so our use of the service was only very limited but again, the manager was very professional in understanding this. Highly recommended.

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Review from Diane B (Mother of Client) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've struggled to find a care agency reliable and understanding of my daughter's mental health condition. What a relief to find AIM Homecare, especially the manager.
Our first meeting with her was relaxed and straight away we felt comfortable with her. She took time to understand my daughter's and
my needs. After our meeting, she researched my daughter's condition which enabled her to provide the best quality care and support to both her and myself.
I'm confident that when she is cared for by the manager she's receiving the same level of care and attention that I'd give myself. She continually goes the extra mile to provide bespoke care for my daughter enabling her to enjoy a better quality of life.
She has supported my daughter at social and family gatherings. We have also felt comfortable enough to take her on holiday as a companion for my daughter which enabled my daughter to enjoy her holiday independently of us.
I have no hesitation at all in recommending AIM Homecare to anyone. I have done so in the past with a very positive outcome.

Reply from Alison Courtney, Registered Manager at AIM Homecare

Thank you for this lovely review, we do try to understand each individual's needs and yes will research a condition in depth when we need to, to enable us to deliver the best, most effective care possible. It's good to know our approach is achieving such positive results.


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Review from Lynne C (Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AIM Homecare has provided me with a reliable and friendly family of carers allowing me the ability to continue living in my own home and live my life the way I wish to live it. I have had MS for 23 years and have experienced many care agencies within this time but AIM is the first agency to tell me
they will adapt to my progressing disability as time moves on. I feel safe and cared for.

Reply from Alison Courtney, Manager at AIM Homecare

Thank you for your kind words and for trusting in us to ensure we continue to meet all your care needs.


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Review from Ray & Lin M (Father of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After losing our trusted carer for our young man, who has profound disabilities and let down by other local care agencies we were third time lucky when we were put in touch with AIM Homecare and particularly their manager. What a lovely lady. Very friendly, kind and compassionate.
The manager took
on the role herself to start with, slowly introducing and shadowing other carers to get used to our lad's needs. Her attention to detail is impeccable and it shows in her staff, each and every one of them happy, on time and very smart.
We couldn't ask for better care, quality of service and very quickly they became part of our family. They will all go the extra mile and nothing is too much bother.
It is not easy having carers come into your home twice each day but the ease they have slipped into our routine has made it easy on all of us and we really appreciate their help and level of support.
We highly recommend AIM as a beacon for the care industry.

Reply from Alison Courtney, Manager at AIM Homecare

Thank you for this lovely review of our service. When we started Aim it was with a vision to provide people with a service they could rely on and trust with carers that feel valued and reading reviews such as this one I realise the vision is becoming reality.


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Review from Jayne T (Sister of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AIM have provided exemplary care for my sister who has MS. Not only has the manager and her team gone out of their way to provide sister with the care she needs, they have also stepped in on numerous occasions when other agencies have cancelled or let my sister down at short notice. The manager and
her staff support, empower and aid my sister on a daily basis and have done for the last six months. We, as family, have found this care agency to be the best we have experienced for my sister. It's wonderful to know that my sister is incapable, well trained experienced hands.

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Review from Samatha B (Client) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After many years of needing a care provision, I can honestly say in my experience    
AIM Homecare are unique in their approach to homecare delivery. They provide a high standard of care which is reliable and consistent. We know the care workers that are coming into our home, and AIM always introduces
new staff to us with a shadowing service until we are acquainted and the new staff competent. AIM is now also caring for my mother who is equally satisfied with the service. The staff are all trained exceptionally well, and best of all appear to be very happy in their work. We look forward to their visits.

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Review from Lesley H (Niece of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic team. Always greeted with a smile. Go above and beyond on every visit. Fabulous girls and amazing with my aunt who has dementia. So patient caring and reliable.
An absolute pleasure to have around. Well trained and looking smart and carrying out a very professional service. Can’t praise
this company enough for all they have done and achieved with my aunt who can be extremely difficult at times. Thank you AIM Homecare for such wonderful care you give. It’s very much appreciated.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for AIM Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for AIM Homecare is calculated as follows: ( (86 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 89 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AIM Homecare is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (5)

Stephen

Stephen Beal

Job Title: Director

Joined: 2018

Stephen is our director, he has 16 years business experience and has a keen interest in Aim . He is actively involved in the running of the business and has on occasion rolled up his sleeves and helped with the care delivery! Stephen is a team player and encourages teamwork at all times.


Alison

Alison Beal

Job Title: Registered Manager

Joined: 2018

Ali is the registered manager and holds an NVQ 5 in Health and social care, Advanced Safeguarding, Medication training and a trainer in moving and handling. Ali has 6 years of experience in management and her people skills are second to none.


Jennifer

Jennifer Murphy

Job Title: Assistant Manager

Joined: 2018

Jen Is our assistant manager with over 28 years experience in care . She is responsible for all the training of staff, and taking control in Ali's absence. Jens qualifications include, Taqa level 3, NVQ 5, Advanced Safeguarding, advanced promoting independence. and makiton. Jen also has 11 years experience in autism.4 years experience as a NVQ assessor with the ability to train staff up to a level 5 NVQ in health and social care .


Karen

Karen Newman

Job Title: Supervisor

Joined: 2018

Karen Newman has been employed by Aim for a few years now showing dedication to the company and proving herself as an asset to us.
Karen is very knowledgeable particularly within medication and is currently working hard to attain train the trainer qualifications to support staff while working alongside new staff. Karen has already obtained one of her train the trainer in medication and excelled in this area achieving top marks and making us proud there is very little that Karen doesn't know about medication administration within the care worker role. A much-valued member of our management team


Erin Louanne

Erin Louanne Courtney

Job Title: Supervisor

Joined: 2022

Erin Courtney is the newest member of our management team and is actually the daughter of Alison (founder of Aimhomecare) Erin is learning the ropes from the bottom up to continue the business for years to come. So when we say we are a family-run company, We really are!
Erin is currently studying for her level 3 diploma and is truly following in mum's footsteps.


Erin has built fantastic working relationships with both staff and clients. Working out in the field gaining valuable experience and coordinating care in the office has come as a second nature to her.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AIM Homecare to verify any information. View our terms and conditions. AIM Homecare has a Platinum Service – more info.