A Star Care At Home

248 Church Road, Urmston, Manchester M41 6HD
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9.6 27 Reviews
  • A Star Care At Home, Manchester
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Care Provided by A Star Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • A Star Care At Home Ltd
  • Person in charge
  • Sarah Mather (Registered Manager)

Funding & Fees Guide for A Star Care At Home

  • Prices

  • Available on Request
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A Star Care At Home Reviews (27)

Total of 27, showing 1-20
9.6

A Star Care At Home has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time A Star Care At Home has 27 reviews.

Overall Experience

  • 26
  • 1
  • 0
  • 0
  • 0

Date Published

27
1
1
6
21

Review from H Q (Daughter of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service offered to a demanding, occasionally forthright elderly person. The care means the person can stay in their own home and beloved garden of 60 years plus. The service is responsive and communicates with the family appropriately.

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Review from Charles T (Son of Client) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum finds all the carers very nice, caring and very kind towards her.
They are a tremendous help for her.
I find the communication and app excellent, which is a great relief for me.

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Review from P P (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide an excellent, friendly service.

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Review from E S (Granddaughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A star care looked after my grandmother after she was discharged from hospital the care she received was nothing but amazing! Nothing was too much for the carers and they always went above and beyond to ensure the best care was given and the communication between myself and A Star was exactly what I
needed to reassure me that she was being well looked after. Would highly recommend it!

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Review from J C (Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A Star Care At Home prove to be very efficient. Only joined the company in March this year but am very happy with the work and services they provide which my husband and I may need in the future, at the moment we just have a cleaning service as my husband is 90 years old and I am 89.
Very pleasant,
friendly and helpful staff and complete a satisfactory job.

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Review from Christine S (Sister of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care has been given to my sister for some years now. On 8th of March 2023 she died, with two of the carers present. A* a thoroughly professional and caring company. The family will always be grateful to them, none more so than myself.

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Review from Stuart J (Son of Client) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time of uncertainty for us all, A Star Care were brilliant, they made the sign up process really simple and quickly settled my nerves as this was all new to me and I felt a bit helpless. Since the first day they really have lifted a weight from my shoulders, my Dad loves every one of them and gets
excited when they arrive, we could not ask for any more, thank you.

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Review from F B (Daughter of Client) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the manager and her staff enough. When my dad became poorly we needed extra support. I didn't know where to start looking for additional care for my dad. I found A Star Care At Home and the next day the manager came to assess my dad. She talked us through everything. I really can't thank
the manager and her team enough.

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Review from F G (Mother of Client) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having dealt with many care agencies over the years, I can say with confidence A Star are head and shoulders above the rest. Staff are warm and engaging, yet professional at all times. They always go above and beyond, focusing on how to improve things for the client. Their focus is on providing the
best experience possible for their clients.
Every interaction with A Star has been positive. Nothing is too much trouble. Staff are polite, courteous, and have a can-do attitude. They are dealing with a complex situation however they make us feel like the most valued clients in the world - it's a joy to deal with them. Thank you!

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Review from M O (Wife of Client) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very pleased with the care my husband receives. Staff are very efficient but there is quite a turnover and my husband feels comfortable with the 'regulars'. Sometimes there are issues with the time of arrival and the consistency of timings varies. This is my main issue, I wish they'd arrive
more or less at the same time daily, although they try to keep to my preferred times. The staff are very kind and treat my husband with dignity. Thank you.

Reply from Sarah Mather, Manager at A Star Care At Home

Thank you for your review, just a reminder the login details for our app allow our clients and their family to access timings for each call and also informs which carer will be coming to support. We do try our hardest to cater to your preferred times and have been flexible to meet your needs.


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Review from Z J (Grandson of Client) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was given A Star from the hospital, he didn't want to die in hospital he wanted to be with his family at home. They made sure he was clean and comfy on every visit, not only tending to my grandad but the support they gave us as a family got us through this sad time of our lives. He died with
the most amount of dignity we could ask for and it's all because of them! We thank you all so much.

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Review from H M (Wife of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers attentive to husband's needs. They ensure he is calm. Speak to him clearly so that he can understand. Always make sure there is nothing more they can do and make sure home has his dignity. Lovely, caring staff.

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Review from Kevin L (Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user with A Star Care at Home for 5 years now and cannot fault the care and support they have given and continue to give me on a daily basis, every member of staff is outstanding in their delivery of care towards me and sympathetic to my needs both personal and emotional, the standard
of care they provide me is second to none! I can’t praise this company and all their staff enough. Thank you A Star you really are Stars.

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Review from Michelle S (Client) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been lucky enough to be given my angels from A Star, nothing is too much for them, they are becoming like family, can ring at any time to get help and the call is always answered.

Reply from Sarah Mather, Manager at A Star Care At Home

Thank you so much for this lovely review - it's our pleasure.


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Review from Elieen F (Client) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this care provider for a few years now I cannot say a bad thing. I look forward to the carers coming daily clock watching. All carers are nice and jolly, they listen to me and support me with daily tasks around the house and personal care. They take their time to talk to me and support me
to understand if I have questions.

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Review from Joanna C (Wife of Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had three companies, A Star Care At Home they are fab, never had such good carers for Peter

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Review from Joyce F (Client) assisted by family/friend published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the service since July 2020 and have found the staff to be very caring, reliable, and trustworthy. They are friendly and approachable and always taking my views into consideration.

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Review from Sonja M (Daughter of Client) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Any families looking for home care for their loved ones will not be disappointed with A Star Care. Every single person that comes to my mum is caring, pleasant, treat my mum with dignity, kind - all in all, they are all amazing. 5-star service all day long. Excellent care company. Can not fault them.

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Review from Mary H (Wife of Client) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Star Care At Home look after my husband and have done since January. We are both disabled and can only remain in our own home because of these carers. I’ve had a few different companies and they are by far the best. They go above and beyond for me and my husband we cannot thank this agency enough
for all the support they give us. Nothing is too much trouble for them. Anything I ask it’s done straight away.

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Review from Rachel S (Friend of Client) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing at A Star. All of them go above and beyond at what they do and provide an excellent service.

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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for A Star Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for A Star Care At Home is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A Star Care At Home is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about A Star Care At Home

What Type of Services does A Star Care At Home offer?

A Star Care At Home offers Home Care.

How many Carers does A Star Care At Home employ?

A Star Care At Home employs 41 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A Star Care At Home to verify any information. View our terms and conditions. A Star Care At Home has a Basic Service – more info.