A Star Care At Home

248 Church Road, Urmston, Manchester M41 6HD
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9.6 27 Reviews
  • A Star Care At Home, Manchester
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Care Provided by A Star Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • A Star Care At Home Ltd
  • Person in charge
  • Sarah Mather (Registered Manager)

Funding & Fees Guide for A Star Care At Home

  • Prices

  • Available on Request
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A Star Care At Home Reviews (27)

Total of 27, showing 21-27
9.6

A Star Care At Home has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years. Over all time A Star Care At Home has 27 reviews.

Overall Experience

  • 26
  • 1
  • 0
  • 0
  • 0

Date Published

27
1
1
6
21

Review from Debra W (Friend of Client) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and support from the carers and management. The carers go that extra mile and always promote dignity and respect. Arrive with a smile and very professional. Standards are very high. My friend looks forward to them arriving which makes her family and friends happy to have good support
for her.
Thank you A Star Care At Home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane S (Great-Niece of Client) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care from this company, my great aunt has been with a few care companies, but this is the best by far. Management and carers are amazing, they keep their standards high in all duties.
I would highly recommend to anyone! Keep up the good work A star Care At Home!

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Management

Treated with Dignity

Value for Money

Review from A J (Sister of Client) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A star care is exactly what you get with these carers. They are so passionate about their work. They treat their clients with so much dignity and respect. I would highly recommend A Star to anyone. The care they give to my 80-year-old relative is second to none.

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Management

Treated with Dignity

Value for Money

Review from Ruth (Niece of Client) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

'A Star Care at Home' provide a substantial package of care to my Aunt in her own home. All the staff, both care and managerial, are friendly, professional, supportive and kind, and very often exceed what is expected of them. I can say with sincerity that I am very impressed with the first class
service being provided, and as a direct result my Aunt's mood, demeanour and general wellbeing have noticeably improved. My Aunt thoroughly enjoys the carers visiting. It is a while since I have seen her smile and heard her laugh so much. I am confident that my Aunt is comfortable and safe in their hands and I am very grateful to all 'A Star Care at Home' staff for everything that they do for us.

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Treated with Dignity

Value for Money

Review from Lisa T (Friend of Client) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers very professional. The manager goes out of her way to accommodate your needs. They have helped my friend in more ways than one, nothing is too much trouble. I would rate them as 10 out 10 and would recommend to anyone who is looking for a carer.

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Management

Treated with Dignity

Value for Money

Review from Karen P (Daughter of Client) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Star Care At Home look after my father. They are absolutely fantastic which enables me to be able to have peace of mind and not worry. They go above and beyond for my mother and father and the support they give to them is allowing them to remain in their own home. I can’t thank them enough for what
they do. I would highly recommend them to everyone.

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Management

Treated with Dignity

Value for Money

Review from Andrew C (Son of Client) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Changed provider for my mother to A Star Care At Home two months ago and I am delighted to recommend the manager and her team. Our family spent most of our visit time preparing meals and sorting out necessary household tasks. A Star Care have taken these tasks in-house and our visits now comprise quality
time with our 91-year-old Mum. Fantastic service!

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Treated with Dignity

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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for A Star Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for A Star Care At Home is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A Star Care At Home is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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