Wise Home Care Ltd

Unit 5a, 229 Derby Road, Chaddesden, Derby DE21 6SY
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10 12 Reviews
  • Wise Home Care Ltd, Derby
Wise Home Care Ltd provides personal assistance to those who need additional support to remain independent in their own homes, committed to delivering the best level of domiciliary care possible.

The vision is to enable people to achieve their optimum state of health and wellbeing. Wise Home care recognises the uniqueness of service users, staff and visitors while treating them with the respect and dignity they deserve.

Wise Home Care offers a wide range of services, including short term care, overnight care, elderly care, adult care as well as live-in care.

The team take pride in the services that they give.

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Care Provided by Wise Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Wise Home Care Ltd
  • Person in charge
  • Jackie Ndemanga (Manager)

Funding & Fees Guide for Wise Home Care Ltd

  • Prices

  • From £20.00 - £27.00

Wise Home Care Ltd Reviews (12)

10

Wise Home Care Ltd has a Review Score of 10 (9.952) out of 10, based on 11 reviews in the last 2 years. Over all time Wise Home Care Ltd has 12 reviews.

Overall Experience

  • 11
  • 1
  • 0
  • 0
  • 0

Date Published

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Review from Claire T (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our third care company for Dad, and all I can say is that they are fantastic, they spend time actually talking to my dad, where the others never did! He may have dementia but he isn't stupid! If you just take the time to talk to him, you will get the best from him. All the team are caring, patient
and extremely kind. I thoroughly recommend them.

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Review from D J (Daughter of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company, very friendly and thoughtful. They go above and beyond to look after my dad for which I am very grateful. As with all care companies there are some carers that are born to be carers and some that are 'doing a job' but that said, the staff here are all very attentive.

Reply from Jackie, Manager at Wise Home Care Ltd

Thank you very much for a lovely review. Our carers are committed to giving the best service.


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Review from J L (Son of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Wise Care have been an absolute breath of fresh air for our mother. Mum is not an easy client, but Wise Care know exactly how to get the best out of Mum. They treat her with dignity and respect. And always have a little joke with her. We're always kept up to date with the
care package and what is going on at mum's house. With Wise Care we feel that mum is safe, happy, healthy, loved and cared for, which is a godsend as a family doesn't live nearby. Wise Care are always contactable and contact me if anything arises.

Reply from Jac, Manager at Wise Home Care Ltd

We appreciate your lovely review. We are happy to be there for your mum, It makes us happy to know that we are making a good difference in her life that extend to family and loved ones.


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Review from Gail T (Daughter of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Wise Home Care for a number of years now and wouldn't change them, they are very reliable and understanding, Mum has dementia and nothing is too much trouble for them although she can be very demanding at times. The management keeps me informed of all her antics even though I don't
live in England. They provide me with all the information about her everyday life.

Reply from Jac Pike, Manager at Wise Home Care Ltd

Thank you very much for a lovely review. We are privileged to be part of her life's journey. It is great to know that you don't get stressed as you are always up-to-date with her care, though physically far. Thank you for entrusting our team with your mum's care. We aim to do our best.


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Review from W B (Niece of Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Note my review relates to the entire period you have been a care provider for my Uncle. Whilst I have only met a couple of carers I feel my Uncle has a good level of care across all carers.
My uncle can be a complex chap, with a range of things he needs support with.
The manager seems to be the key
person he wants contact with and she does a good job in trying to support my Uncle alongside her team.
She also goes above and beyond her hours to support my Uncle.

Reply from Jac Pike, Manager at Wise Home Care Ltd

Thank you for such a lovely review. As a team we have learnt a lot from him too. He makes us stay on our toes and we're happy that we do get along well with him.


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Review from S F (Relative of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my aunt has received from Wise Home Care has been exceptional. My aunt has been in need of support for many years and has had Wise Home Care to assist her. The carers are excellent and fully understand her needs, treating her with compassion and dignity. The manager is extremely supportive
in all areas of her well-being, always approachable and goes that extra mile. We cannot praise them enough.

Reply from Pikelele Ndemanga, Manager at Wise Home Care Ltd

Thank you for a lovely review. We have looked after your aunt for a while now, and it is a pleasure to impart positively in her life.


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Review from K P (Daughter of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and high standard of care, were always given to my dad. All staff cared for all my dad's needs in a professional manner. Nothing was too much trouble. They were always punctual, assessing Dad's care needs at each visit and informing the family if any issues required urgent attention.
The service would have continued if my dad's care needs could have been met at home, but recent circumstances have prevented this.
My dad spoke highly of all the staff, including management, nothing could be too much trouble.
I would certainly highly recommend this care provider.

Reply from Jac Pike, Manager at Wise Home Care Ltd

Thank you very much for such a great review. Since we took on your dad, there's never been a dull moment, his sense of humour made us all happy. He has always been a fresh breeze of air. It has been a pleasure to work with a lovely family to bring the best care. Unfortunately, we couldn't beat a 24-hour service.


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Review from Linda W (Friend of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Did a good job very satisfied. Reliable, hard-working, always on time, always smiley, very polite, happy, very happy with the effort, put up with a lot, never grumpy or annoyed, always happy to do what they are doing.

Reply from Jackie, Manager at Wise Home Care Ltd

Thank you very much for such lovely words. We aim to do our best


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Review from S F (Daughter of Client) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a care provider for my dad coming home from care, the team at Wise Home Care were helpful and professional throughout. They came to meet my dad beforehand to ensure they could meet his needs and the carers that visited were kind and helpful. Unfortunately, my dad decided to go back into care
for various reasons but I wouldn’t hesitate to use this service in the future.

Reply from Jac Ndemanga, Manager at Wise Home Care Ltd

Thank you for your feedback. It was nice knowing both you and your dad, unfortunately, we couldn't win a 24hr service which he preferred. We hope he is happy and is back to his routine.


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Review from L S (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Working with dementia clients is very hard and challenging due to the client's behaviour. This is respected by staff at all times. Staff are helpful and support mum as best they can depending on mum's mood.

Reply from Pikelele Ndemanga, Manager at Wise Home Care Ltd

Thank you for the positive feedback.
We understand how challenging it is, but it is also with a great sense of achievement when we view ourselves in your mum's world, and understanding her world which then enables assisting her with compassion and dignity.


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Review from V H (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent care and all of the carers had time to listen to what she wanted doing. The manager was very helpful and friendly, as were the other staff members, but the manager particularly could never do enough for her. I would highly recommend this service to anyone who needs a career.

Reply from Jackie, Manager at Wise Home Care Ltd

Thank you very much for the lovely words. It was with great pleasure to take part in assisting with daily needs and also to have known your mum. She was a lovely lady and will surely be greatly missed. It was made more possible by working with a family as welcoming and open as yours. Thank you.


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Review from M H (Daughter-in-law of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am extremely happy with the care that is provided by Wise Home Care. The carers are brilliant and fully understand the needs required. They go above and beyond their duty and there is an excellent relationship between the carer(s) and father-in-law. The manager is brilliant and very easy to
talk to. She will even pop out to visit if I have any concerns with my father-in-law and will put our minds at ease. Very professional and compassionate company.

Reply from Jackie, Manager at Wise Home Care Ltd

Thank you very much for your positive review. We are happy to be there for him and working along with family.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Wise Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Wise Home Care Ltd is calculated as follows: ( (60 Excellents x 5) + (3 Goods x 4) ) ÷ 63 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wise Home Care Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Jac

Jac Pike

Job Title: Manager

Joined: 2018

With experience in care for over 20 years, including working as a Registered Nurse, I have learned how fulfilling it is to be there for others and be able to make someone's day as close to their normal as possible. Leading a watchful team that promotes healthy choices to minimize hospital admissions and enable enjoyment of their environment.


Frequently Asked Questions about Wise Home Care Ltd

What Type of Services does Wise Home Care Ltd offer?

Wise Home Care Ltd offers Home Care.

How many Carers does Wise Home Care Ltd employ?

Wise Home Care Ltd employs 9 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wise Home Care Ltd to verify any information. View our terms and conditions. Wise Home Care Ltd has an Enhanced Service – more info.