MM Care Services Ltd

32 Friar Gate, Derby DE1 1BX
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9.4 18 Reviews
  • MM Care Services Ltd, Derby
MM Care Services Ltd is an organisation that will provide homecare visits, live in care, night sits and/or day sit-in care within individuals own home. They provide professional and quality care to the elderly, adults with disabilities, those requiring care due to dementia or those who are frail through illness or age.

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Care Provided by MM Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • MM Care Services Ltd
  • Person in charge
  • Monica Muigai (Manager)

Funding & Fees Guide for MM Care Services Ltd

  • Prices

  • Day rate from £22 per hour
    Waking nights from £25 per hour

  • Additional travel fee may be applied depending on the location

MM Care Services Ltd Reviews (18)

9.4

MM Care Services Ltd has a Review Score of 9.4 (9.386) out of 10, based on 6 reviews in the last 2 years. Over all time MM Care Services Ltd has 18 reviews.

Overall Experience

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Review from W P (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words to express our gratitude for all the care and attention every member of staff gave my mother during her final few months. Day and night we could not have asked for better care. My Mum soon got to know the carers and grew very attached to some which helped me have peace of mind. In
the earlier weeks before she became bedridden she had lots of happy conversations and laughter. There was nothing they would not do for her.
I can not speak highly enough of MM Care Services and would not hesitate to recommend them.

Reply from Faye McDonald, Care-coordinator at MM Care Services Ltd

Thank you for taking the time to leave us a review. The team will forever fondly remember you all and wish you strength in your time of healing.


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Review from Antonette W (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MM Care Services have provided my mum with great care. We as a family were really happy with the carers and how the management team helped us as a family. We would definitely recommend MM Care Services to others.
Good communication, good care, friendly and kind.

Reply from Faye McDonald, Care-coordinator at MM Care Services Ltd

Thank you for taking the time to leave us a review! We are sincerely grateful and hope you are all keeping well


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Review from F N (Husband of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was at home for two weeks until her passing. MM care services were used to look after my wife. A senior member of staff visited to explain what services they would provide and left us with a very useful brochure.
My wife had four visits per day and the carers helped with washing, dressing,
feeding, medication and and other services required.
Two members attended each time and they provided an excellent service. The outstanding thing was the care they showed to my wife.
I was so pleased to have their support and were always very cooperative.
I am pleased to offer my appreciation for what they did during my wife’s last two weeks. Thank you so much.

Reply from Faye McDonald, Care Coordinator at MM Care Services Ltd

Thank you for the lovely review. Your family was a pleasure to support, and we thank you for accepting our services at such a crucial time. We hope fond memories bring you comfort and strength for times to come. Our best wishes to you both.


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Review from Samuel G (Son of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was an incredibly difficult time made possible with care provided by MM Care Services and other support providers. MM Care provided, by far, the most support both day and night.
The care my mother received was utterly professional and personal. Communication and consideration were second to none.
I would like to thank the whole team from the bottom of my heart.

Reply from Faye McDonald, Care Coordinator at MM Care Services Ltd

Thank you, we appreciate the time you have taken to share such feedback and are extremely grateful. Your family have been a pleasure to support and we thank you all for accepting us into your lives at such a challenging time. We sincerely wish you all the very best for the future.


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Review from Anne L (Friend of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

MM Care looked after my friend extremely well over many nights over many weeks. The staff always left me a note as to how things were overnight. I appreciated this very much.
I met two ladies the evening before my friend died. Lovely ladies. One of them was with my friend when she passed away and rang
me very quickly so I could go down to be with them. I shall always be very grateful that she was there with her when the final moment came. We were together until the Rapid Response nurses and the funeral directors came. She was a good comfort to me. My dealings with the manager were always appreciated. They were always so kind and efficient with me each morning I rang in to book a night sitting. Towards the end of my friend's life, I was contacting them in the evening too to inform them how she was that evening. Always very supportive to me and nothing was ever any trouble.
We were so very lucky to work with such a caring company. I shall forever be very grateful.

Reply from Monica Muigai, Manager at MM Care Services Ltd

Thank you for taking the time to write such a warm review. We take pride in the service we provide and the comfort the service brings to families at the most testing times. It was a pleasure to support your family, and we wish you all the best.


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Review from Alice C (Daughter of Client) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend MM Care highly enough. All the team that helped to coordinate the care and look after Mum were fantastic. Thank you for caring for my wonderful mum during the last few weeks of her life in such a dignified and thoughtful way. One lady came to do the night sits and was always so lovely
with Mum and the family; it was a comfort to have her through the night. We always felt reassured when we knew she was on the night sit.
Thank you.

Reply from Faye McDonald, Care Coordinator at MM Care Services Ltd

Thank you for taking the time to write such a warm review. We take pride in the service we provide and the comfort the service brings to families at the most testing times. It was a pleasure to support your family, and we wish you all the best.


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Review from Diane R (Wife of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak any higher of the lady that owns MM Care services ltd. If she was a stick of rock she would have the words caring and compassionate all the way through her. She listens to you, which is a skill on its own. She will frequently check how things are going or if there is any other way you
feel that would help. I always appreciated her opinion/advice when I asked for it. Her staff starting with the lady who answered my first phone call to the care staff who came in to look after my very poorly husband was of the highest standard from the moment they came to the moment they left our home. Although it may have only been a relatively short time, they got to know my husband and me I know how much he appreciated the time and care they spent on him. For myself what a relief to have such people around us, especially during his last weeks who treated him with such gentle respectful care. I will always be so very grateful to all of them and will never forget them.

Reply from Faye McDonald, Care Coordinator at MM Care Services Ltd

Thank you for taking the time to write such a warm and genuine review. We are a team across all roles and departments and it is a great motivation to know our attitude and ethos transcends job roles and titles. Your dedication to your husband allowed us to communicate openly about his needs and support you in making his life comfortable. We thank you for entrusting us with his care and hope fond memories bring you comfort for many years to come.


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Review from Sharon W (Daughter of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company, empathetic and understanding, very supportive and accommodating to the needs of my mother over the past 2 months. Would highly recommend this company if they are deciding on a care company, we had the best worker in a lady who not only looked after my mum with care and love
during very difficult times but she supported the family too, not very often do you get the personal touch with such companies, but MM and their staff (in particular the lady who supported us) went above and beyond. The family are truly grateful for the sensitivity, care and love shown to my mother. Thank you.

Reply from Faye McDonald, Care Coordinator at MM Care Services Ltd

Thank you for taking the time to write this review.
It was a pleasure to support your family and we thank you for accepting our service in your home. We are delighted to know your experience with our carer was so positive and appreciate that feedback such as this boosts morale and highlights excellent practice.
We wish you the best going forward.


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Review from I W (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional from the outset, this enabled me to feel very confident about the care that was to be provided. All this of course would mean very little if the person providing the care had been unsuitable. This was definitely not the case, my mum was attended to extremely well, all her basic needs were
met with compassion. My mum liked her carer and trusted her. The service provided enabled my mum to end her life in her own home and with dignity.

Reply from Faye C, Care Coordinator at MM Care Services Ltd

Thank you for your warm review. It was a pleasure meeting your family and we are empowered by your feedback. Accepting care into your home and building trust and rapport with a service provider is essential for living in care and it is great to know this was achieved and appreciated. We thank you for allowing us to support you and your family at such a delicate time and wish you all the very best going forward.


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Review from K W (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely friendly and efficient. They took care of my mum very well before my mum needed full-time care.
Very flexible, there were many occasions when we as a family needed extra assistance and MM did everything possible to accommodate us.
Would highly recommend.

Reply from Faye C, Care Coordinator at MM Care Services Ltd

Thank you, your review is greatly appreciated. We are grateful to have had the opportunity to provide care for your family and wish you all the very best. You were a pleasure to work with.
Our warmest regards to you all.


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Review from Lynn B (Daughter of Client) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MM Care Services was appointed to us by social services for my dad. I speak not only for myself but also on behalf of my sisters on how thankful we were to get them. They treated my dad (and Mum) with dignity and respect at all times. They were always punctual and attentive and without them, we would’ve
been lost. We were so glad that they looked after my dad all the way through and we didn’t have to change carers. I would have no hesitation in recommending this company and their wonderful staff.

Reply from Faye Collins, Care Coordinator at MM Care Services Ltd

Thank you for accepting us into your lives at such a challenging time. We are grateful for the review and happy to know we made a positive impact; your kind words truly mean a lot. We wish all of you, the best going forward.


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Review from Tracy H (Daughter of Client) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, understanding and flexibility. Thank you for helping care for my dad during his last four months. Consistently reliable and experienced in providing a home to home care. I would not hesitate to recommend you for care roles. Well-led and managed organisation, they went above and beyond.

Reply from Faye Collins, Care Coordinator at MM Care Services Ltd

Thank you for your review. We enjoyed your fathers' company and communication with you throughout, made the delivery of care a team effort that worked really well for him. We wish you all the best going forward.


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Review from Kevin W (Son of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and the staff listened to both client and family member. Service was very good and the staff friendly and reliable. Management was easy to contact and overall it was a very good service.

Reply from Faye, Care Coordinator at MM Care Services Ltd

Thank you for taking the time to review our service. We take great pride in the care we provide and reviews such as these are greatly appreciated by the whole team. We enjoyed working with you as a family and wish you all the best going forward!


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Review from Andrew W (Next of Kin) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very grateful to put our relative's care in the hands of such a caring, kind, trustworthy, and professional care team.
We can greatly recommend this company, and on behalf of my relative and myself, we are very thankful for all their marvellous work.

Reply from Faye Collins, Care Coordinator at MM Care Services Ltd

Thank you for your review of our services. We truly do take pride in our work, and we are thankful this is displayed in our care. We wish you all the very best as you continue to keep his memory alive.


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Review from Angela G (Daughter of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, you demonstrated a caring, professional approach. Throughout the weeks that the ladies visited Mum, we could not find fault with anything. The ladies were all patient, caring and understanding of Mum’s needs, and I could see that Mum was happy and content in their company. Every visit
they came with a smile and a cheery disposition and were excellent ambassadors for the company. I also looked forward to seeing them and found them easy to connect with.

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Review from Claire S (Sister of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was cared for by the manager and her team for several weeks before his death. He was treated with dignity, respect and the utmost care and compassion at all times. Gentleness and kindness were always displayed by these lovely carers. His partner and I cannot thank them enough for their help
during the most difficult and saddest of times.

Reply from Faye Collins, Care Coordinator at MM Care Services Ltd

Thank you for your review. It is a comfort to know the support of our carers had a positive impact on not only our registered client but also the family to whom he meant the world. We are grateful you have taken the time to provide such warm feedback as you begin to readjust to life and we wish you all the very best going forward.


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Review from Sue F (Daughter of Client) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the 6 weeks, we had mum at home before she died, we were lucky to have had a wonderful caring and devoted team involved in her care. Every single person we came into contact with was amazing. It was a well run and organised service, nothing was too much trouble and it always felt that mum was a
priority. Communication was second to none. Thank you so much for helping making mums last few weeks so comfortable and assisting us at such a difficult time. Please keep up the good work.

Reply from Faye Collins, Care Coordinator at MM Care Services Ltd

Thank you for your feedback. We truly do value all of our clients and we are delighted that this shows in our work. Such feedback fills us with pride and encouragement to continue supporting others and we are grateful you have taken the time to provide it. We wish you the very best for the future.


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Review from Helen S (Friend of Client) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt that I should get in touch following the recent care for our dear friend who sadly lost his life at home on February 23rd 2020. My husband and I cannot thank the care manager and all of the staff that helped with the care over the last few months enough and without your wonderful friendly and
caring staff, our friend would not have been able to fulfil his wish, which was to stay at home until the very end. Your care manager kept us well informed and went the extra mile, by means of communicating and arranging night cover when other services were not available. From the day shifts, often 4 times a day, to the night sittings, we are eternally grateful for the services that you provided. Thank you very much.

Reply from Faye Collins, Care Coordinator at MM Care Services Ltd

Thank you for your positive feedback and for taking the time to post this review. We appreciate for many clients and their close ones the review of the services they receive is not at the forefront of their minds at such emotional times. Our clients and their comfort, safety and happiness are our priority and we are delighted we were able to deliver a service inline with his wishes and worthy of such warm words. We wish you and your husband the best in the future and thank you again for your feedback, it is truly appreciated.


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Current Review Score: 9.4 (9.386)

Overview of Review Score

The Review Score of 9.4 (9.386) out of 10 for MM Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for MM Care Services Ltd is calculated as follows: ( (32 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MM Care Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for MM Care Services Ltd

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Meet the Team (0)

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Frequently Asked Questions about MM Care Services Ltd

What Type of Services does MM Care Services Ltd offer?

MM Care Services Ltd offers Home Care.

How many Carers does MM Care Services Ltd employ?

MM Care Services Ltd employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MM Care Services Ltd to verify any information. View our terms and conditions. MM Care Services Ltd has an Enhanced Service – more info.