Trust Home Care Ltd

Longfields Court, Wharncliffe Business Park, Middlewoods Way, Carlton, Barnsley S71 3GN
Submit a Review
Top 20 award
9.9 38 Reviews
  • Trust Home Care Ltd, Barnsley
Trust Home Care Ltd is a family run domiciliary care company, which was established in 2016. The director of the company has over 28 years experience within the care sector. Trust Home Care Ltd provides a high quality standard of home care services to those living within their own homes in Barnsley, South Yorkshire.

Trust Home Care Ltd provides a friendly and compassionate approach to your care needs, providing person-centred care services to enable people to live at home independently and live their lives to the fullest, with dignity and respect.

Staff who are employed by Trust Home Care Ltd are kind and compassionate and will go the extra mile to deliver the best care possible, they recognise that each service user is an individual, someone with their own diverse needs and requirements, and will meet these needs to the best of their abilities. All staff are fully DBS checked and reference checked before employment commences.

All staff are trained to the highest standard, which is maintained every 12 months, to ensure that they are kept up to date with any policy changes. Staff also undertake enhanced courses in specialist areas to allow them to deliver the care needs of their service users.

Show Trust Home Care Ltd on the Map

Care Provided by Trust Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Trust Home Care Ltd
  • Person in charge
  • Julie Slater (Manager)

Funding & Fees Guide for Trust Home Care Ltd

  • Prices

  • From £25.00 per hour

Trust Home Care Ltd Reviews (38)

Total of 38, showing 1-20
9.9

Trust Home Care Ltd has a Review Score of 9.9 (9.935) out of 10, based on 18 reviews in the last 2 years. Over all time Trust Home Care Ltd has 38 reviews.

Overall Experience

  • 35
  • 3
  • 0
  • 0
  • 0

Date Published

38
0
5
18
20

Review from S P (Brother of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never had any problems, staff are all very upbeat and helpful, we have no issues at all with the service and staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Son of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one they have been friendly not only with me the son of my mam who is the one they care for 4 times a day now, from 3 times, and it's nice to have someone finally to talk to and get along with and I can say I am happy with these careers and I hope I get the same care when I come of age as we
all deserve great care at end of day and thank you always.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kevin K (Son of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father started to struggle, due to dementia, with daily tasks such as getting out of bed, taking medication, making food, bathing, etc. We were recommended Trust Home Care for help. From day one they have been brilliant and it just means Dad can carry on at home for the foreseeable. They have
taken the pressure off Mum who has her own health problems. A great help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J I (Next of Kin) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Home Care have been working with Dad for four weeks. We as a family are exceptionally happy with the service they have and are providing. We will continue to use them. 100% positive feedback. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Russell C (Son of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough about the whole care team at Trust Home Care. Our family has more than twelve months experience of this first-class business and we’re extremely grateful for the social worker’s recommendation to use them, as without the individual and empathic attention this amazing group
provides, we’d be truly lost. Anyone considering employing carers for a loved one in need wouldn’t be anything other than delighted by the service they will receive from Trust. Keep up the good work, you’re all doing a wonderful job!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katie S (Friend of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that looked after my friend were very friendly and caring.
Did everything they possibly could to help and nothing was too much trouble for them.
Would recommend to everyone I know that is in need of care.
Thank you for your help with my friend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V L (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first telephone call, initial visit and ongoing care I have been impressed by the whole team and the professional and very caring service they provide. The staff visiting my mum make her feel safe and she is very happy with all aspects of the care provided. The information provided via the
app gives me a fantastic update after each visit and gives me peace of mind. I thoroughly recommend Trust Home Care and thank them for everything they do for my mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V S (Niece of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Home Care provide an excellent service. Without exception, the carers treat my aunt with respect and dignity and she is always very happy to see them. Nothing is too much trouble, my aunt is encouraged and assisted to take a short walk outside (weather permitting) by the carers who attend in the
mornings and they then stay to make her breakfast. I cannot stress enough the reassurance this service provides to myself and to my siblings. We do have quite a lot of input into my aunt's daily activities but rely on the carers to alert us to any potential problems. We know that, when we are not there, she is in the best possible hands. Without this service, my aunt would not be able to live at home and maintain some significant degree of independence.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter Y (Son of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Trust Home Care team has looked after my mother for a number of years as we live 100 miles from her home. She had Alzheimer’s so not the easiest to deal with. Always found them flexible to fit in with her needs. Unfortunately, my mother fell and was admitted to hospital in November last year. The
carers tried to arrange for an ambulance but they refused to attend. Carers called us and we made alternative arrangements to get her into the hospital. Unfortunately, my mother died in hospital in March this year. Two of the carers made the effort and attended her funeral.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ali L (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this company enough for the care they are providing for my mum. Nothing is too much trouble, they really do go above and beyond.
They keep me updated via their app and I have total peace of mind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan H (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and pleasant. I am kept up to date with any changes to cost etc. Mum seems happy with the service she receives and likes the carers - she likes the fact that she sees regular faces - which helps her if she can remember their names.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan S (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Home Care look after my 97-year-old father at times of the day when I can't be there. The service is excellent. I feel totally at ease knowing my dad is being cared for by outstanding ladies. Without their help I would not be able to cope on my own, they have been a lifesaver for myself and my
family. My dad is extremely happy with the care he is receiving and he is not easily pleased! Thank you Trust Home Care for everything you do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle T (Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I changed carers to home care in October 2022 as I needed extra hours due to an operation I was due to have in November 2022. I have been with them since this date and they are friendly, helpful and lovely people. They helped me and my husband when I was bedbound after my operation and eased my anxiety
so much. My husband is partially disabled and was anxious about the new carers but they get on well with him and they make him laugh. We have fun on social calls and when I'm having a rough day they always try and make me smile while doing the job too. They are amazing carers and always go the extra mile for you. The office staff are friendly too. They are always helpful and friendly and will always do their best to help. They are the best carers I've had and I've had to change carers three times, so it means a lot that I can say this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C P (Sister of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are good, hardworking and caring people, they are consistently professional and look after the everyday needs of my sister in a friendly compassionate way. If there are any problems, they are easy to contact and things get sorted quickly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian L (Son of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been over the moon with the service they have provided to Mum and I'm not in doubt that this excellent service will continue. The staff that attend to Mother's needs have been very professional and my mother, while on respite, has missed them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L J (Daughter-in-law of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the service that we receive from Trust Home Care Ltd. The ladies are always on time and are compassionate and caring. They regularly ask if there is anything else that they can help with. The agency is professional and trustworthy.
The operations manager is approachable
and knowledgeable and always at the end of the phone if I need advice.
I value the app so that I can check up on what is happening and how the visit has gone.
I would be the first to complain if I wasn’t happy, so the fact that I have left a totally positive review speaks volumes. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M T (Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Home Care is a very good care company, the staff are very friendly and go above and beyond and the service they provide is amazing. They're very helpful. I would definitely recommend to anyone who needs care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa R (Sister of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing carers, they are caring, patient and very loving. We have carers four times daily for my mum and she now looks forward to their visits.
Trust Home Care go above and beyond.
Fantastic care company, 10 /10.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D R (Partner of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Trust Home Care enough for the care they gave to my partner. He was visited four times a day for six months. All the staff were professional, cheerful, polite, and caring. Even with their professionalism, we felt as if friends were visiting.
If any issue was noticed, they were quick
to mention it so that it could be dealt with in the correct manner.
I will be eternally grateful for all of their help and care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J P (Granddaughter of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Trust Home Care enough for all the support they have provided my Nan. Since they have been caring for her at home, she has a much-improved quality of life and caring staff to monitor her general health and well-being. They have been proactive and creative in how to deal with certain
challenges and in developing and establishing a good, caring and trusting relationship with my Nan. Their daily interventions/calls provide myself and my mum, peace of mind and much-needed respite from our day-to-day caring and work responsibilities. The carers are friendly and the communication between ourselves and Trust is great! I know I can contact them at any time and likewise, they keep me informed of any important issues. Thank you so much Trust Home Care!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Trust Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Trust Home Care Ltd is calculated as follows: ( (101 Excellents x 5) + (7 Goods x 4) ) ÷ 108 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Home Care Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Julie

Julie Slater

Job Title: Director/Registered Manager

Joined: 1995

Julie is the founder of Trust Home Care Ltd and is a dedicated Director and Registered Manager. She has a wide range of experience within the care sector, with over 28 years of experience.


Leanne

Leanne Slater

Job Title: Operations Manager

Joined: 2008

Leanne has been working for Trust Home Care Ltd since 2016. She began as a carer but gained her knowledge and skills and this enabled Leanne to move up the career ladder with Trust Home Care Ltd.


She has a wide range of knowledge and understanding of the care industry which currently spans 15 years.


Leanne

Leanne Elsworth

Job Title: Care Co-Ordinator/Training Officer

Joined: 2009

Leanne started with Trust Home Care Ltd in 2023, Leanne has been working in the care industry for 15 years.


Throughout Leanne's career, she has undertaken specialist training to enable her to climb up the career ladder and also become a Training Officer.


Olivia

Olivia Staddon-Budd

Job Title: Senior Care Worker

Joined: 2022

Olivia began her care career at Trust Home Care Ltd in 2022. She started as a care worker and did specialised training with Trust Home Care LTD in order to progress to a Senior Care Worker, and she has been in this role for 12 months.


Olivia is working towards further training to expand her skills and knowledge as she would like to progress further in her career.


Frequently Asked Questions about Trust Home Care Ltd

What Type of Services does Trust Home Care Ltd offer?

Trust Home Care Ltd offers Home Care.

How many Carers does Trust Home Care Ltd employ?

Trust Home Care Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Home Care Ltd to verify any information. View our terms and conditions. Trust Home Care Ltd has an Enhanced Service – more info.