Trust Home Care Ltd

Longfields Court, Wharncliffe Business Park, Middlewoods Way, Carlton, Barnsley S71 3GN
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9.9 38 Reviews
  • Trust Home Care Ltd, Barnsley
Trust Home Care Ltd is a family run domiciliary care company, which was established in 2016. The director of the company has over 28 years experience within the care sector. Trust Home Care Ltd provides a high quality standard of home care services to those living within their own homes in Barnsley, South Yorkshire.

Trust Home Care Ltd provides a friendly and compassionate approach to your care needs, providing person-centred care services to enable people to live at home independently and live their lives to the fullest, with dignity and respect.

Staff who are employed by Trust Home Care Ltd are kind and compassionate and will go the extra mile to deliver the best care possible, they recognise that each service user is an individual, someone with their own diverse needs and requirements, and will meet these needs to the best of their abilities. All staff are fully DBS checked and reference checked before employment commences.

All staff are trained to the highest standard, which is maintained every 12 months, to ensure that they are kept up to date with any policy changes. Staff also undertake enhanced courses in specialist areas to allow them to deliver the care needs of their service users.

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Care Provided by Trust Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Trust Home Care Ltd
  • Person in charge
  • Julie Slater (Manager)

Funding & Fees Guide for Trust Home Care Ltd

  • Prices

  • From £25.00 per hour

Trust Home Care Ltd Reviews (38)

Total of 38, showing 21-38
9.9

Trust Home Care Ltd has a Review Score of 9.9 (9.935) out of 10, based on 18 reviews in the last 2 years. Over all time Trust Home Care Ltd has 38 reviews.

Overall Experience

  • 35
  • 3
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  • 0

Date Published

38
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5
18
20

Review from G V (Grandson of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Trust Home Care for my Grandfather and they are an absolutely fantastic provider, the carers are all very polite and it is clear to see they have all been trained and demonstrate their professionalism and knowledge around health and social care very well. The office staff and management
are always very efficient, organised, polite and caring when contacted. I feel valued and understood by both the carers and management of Trust Home Care and they meet the care needs in a professional manner and are fantastic.

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Review from Joy K (Mother of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Trust Home Care for a number of years for our severely disabled son. Without their care he could not live in the community and would have to be put into a home due to us, his parents, being pensioners. They meet all his needs throughout the day and provide overnight care. They are not infallible
as no care company can be, but if, or when, a problem should arise we know the management will deal with it quickly, sympathetically and efficiently. They go that extra mile to ensure everything runs smoothly and if we have a cause to ring the office we know our call will be answered promptly even 'out of hours'. They treat our son as a person, not just a number on their books, always friendly, chatting, discussing his day and his love of football. They often do things for our son that is not in his care package but is simply kindness. We would highly recommend this company.

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Review from Jobie G (Niece of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care was given to my auntie! Honestly, I couldn't thank Trust Home Care enough! They always assisted with all needs and went above and beyond for her! I'm sad the care has come to an end, due to needing 24/7 care in a home. This company treats service users like family which is what
is needed from a carer! Thank you all so much!

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Review from Michelle C (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Home Care quickly responded to our cry for help when Mum's previous provider pulled out from delivering care in our village. All carers treated Mum with the dignity she deserves, we were very pleased with the service provided.

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Review from Melanie T (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care - highly recommended. Trust Home Care have been providing daily care for my Mum for 4 years and we have not had any issues. The staff are kind and caring and treat my mum with dignity. The management are approachable and offer support and flexibility, where needed. We are very happy with
the service provided.

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Review from S D (Next of Kin) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Home Care have been visiting now for quite a few years, nothing is too much trouble for the carers who visit, four calls per day and always on time. All staff are friendly and caring, I can't recommend them enough. Thank you so much to all involved.

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Review from M H (Daughter-in-law of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Trust Home Care Ltd. (THC) since 2017. They help provide support for my elderly mother-in-law, alongside the care that we, her family provide. Over the years, her needs have been and are varied depending on recurrent health and mobility issues. THC have positively proved to be accommodating
and endearing with the service provided. The carers in attendance are friendly, cheerful and conduct themselves in a professional manner along with individual qualities as well as being understanding and receptive to requests/requirements alongside the THC office team. They will, when and where possible, schedule the visits such that familiar faces attend. A recent illness resulted in hospital admission. Upon discharge, help with additional assisted care was required during recovery at relatively short notice; nothing was considered too much trouble. No hesitation in recommending them.

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Review from Samantha L (Daughter of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is 88 and has been with Trust Homecare for nearly a year. He is visited twice daily for welfare checks and additional support, as needed. I rang various local agencies but knew straight away after speaking with them, that this company was the right one. Dad was visited by a member of staff and
visits started thereafter. My Dad rarely had a bad word about any of the staff and always kept me in the loop with any concerns. They use an excellent app that I checked on a daily basis, always knowing that my Dad was safe in his home. A big thank you to all of you.

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Review from A C (Daughter of Client) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Home Care was recommended by social services. The social worker was extremely enthusiastic about Trust Home Care. We have since they took over and had a very positive experience. Every member of staff is kind, caring and considerate. All of the staff always have a smile on their face and go the
extra mile for my parents.

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Review from Neil (Son of Client) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wanted to give many thanks to the management and carers for the care given to my mum from start to the day she passed. All the carers were always polite helpful and nothing was too much trouble, even on occasion if time aloud would spend a few minutes doing mums jigsaw with her. Even when mum went into
hospital just before she died a few carers even went to visit her in their own time .. so for me, this is exceptional care and can't recommend them enough ... many thanks.

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Review from Christian M (Grandson of Client) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana had Trust Home Care for 2 months. Prior to this, another care agency let us down by 81 calls and nana had pressure areas. Since using Trust Home Care, no pressure areas and excellent care. Can’t thank enough.

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Review from Roberta L (Client) published on 20 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely company and carers looked after me amazingly. Highly recommended and very helpful, always sort out issues I have and always very nice and friendly. Staff lovely.

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Review from P H (Client) assisted by family/friend published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care provided. The service I receive go above and beyond their expectations.

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Review from P M (Daughter of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient care team with humbling qualities. Should any unexpected problems arise the company and carers deal with it straight away taking any worry and pressure away if families don't live close by.

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Review from Marjorie O (Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been with this care provider over 12 months and very happy with the service provided. Would recommend to anyone.

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Review from Steven B (Client) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good and helpful. I would recommend the company to anyone in my position. Nothing is too much trouble.

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Review from Ann A (Wife of Client) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have complete peace of mind knowing my husband has got excellent care. All carers are polite and pleasant and always say hello to myself and my husband. They do their job to a high standard but always with thought and care to him. They always tell him what they are going to do even though his Alzheimers
doesn't let him understand. He has lost a tremendous amount of weight but they are gentle with him.

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Review from Darren D (Client) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Trust Home Care Ltd for 12 months. The service they provide is exceptional. They can accommodate short notice visits for my hospital visits if and when needed. The staff go above and beyond with there care.
The office staff are very approachable and always put 100% in.
Would highly
recommend.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Trust Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Trust Home Care Ltd is calculated as follows: ( (101 Excellents x 5) + (7 Goods x 4) ) ÷ 108 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Home Care Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (4)

Julie

Julie Slater

Job Title: Director/Registered Manager

Joined: 1995

Julie is the founder of Trust Home Care Ltd and is a dedicated Director and Registered Manager. She has a wide range of experience within the care sector, with over 28 years of experience.


Leanne

Leanne Slater

Job Title: Operations Manager

Joined: 2008

Leanne has been working for Trust Home Care Ltd since 2016. She began as a carer but gained her knowledge and skills and this enabled Leanne to move up the career ladder with Trust Home Care Ltd.


She has a wide range of knowledge and understanding of the care industry which currently spans 15 years.


Leanne

Leanne Elsworth

Job Title: Care Co-Ordinator/Training Officer

Joined: 2009

Leanne started with Trust Home Care Ltd in 2023, Leanne has been working in the care industry for 15 years.


Throughout Leanne's career, she has undertaken specialist training to enable her to climb up the career ladder and also become a Training Officer.


Olivia

Olivia Staddon-Budd

Job Title: Senior Care Worker

Joined: 2022

Olivia began her care career at Trust Home Care Ltd in 2022. She started as a care worker and did specialised training with Trust Home Care LTD in order to progress to a Senior Care Worker, and she has been in this role for 12 months.


Olivia is working towards further training to expand her skills and knowledge as she would like to progress further in her career.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Home Care Ltd to verify any information. View our terms and conditions. Trust Home Care Ltd has an Enhanced Service – more info.