My Homecare Sutton & Surrey

703 London Road, Cheam, Sutton SM3 9DL
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9.3 9 Reviews
  • My Homecare Sutton & Surrey, Sutton
My Homecare (Sutton & Surrey) enables people with mobility needs or health issues to maintain their independence and quality of life whilst continuing to live in their own homes.

My Homecare has experienced carers available in and around Sutton, Epsom and Banstead areas.

People can choose from simple visits for domestic assistance, through to full 24 hour care packages.

In addition they provide include live-in care for people who need more intensive support and care whilst wishing to remain living in the comfort of their own home.

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Care Provided by My Homecare Sutton & Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Danielle Millard (Manager)

Funding & Fees Guide for My Homecare Sutton & Surrey

  • Prices

  • Our fees start from £31.33 per hour.

  • Fees are subject to an assessment with each individual.
    Our live in care service is not charged hourly and cost of the care package will be subject to a care assessment.

My Homecare Sutton & Surrey Reviews (9)

9.3

My Homecare Sutton & Surrey has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time My Homecare Sutton & Surrey has 9 reviews.

Overall Experience

  • 5
  • 2
  • 2
  • 0
  • 0

Date Published

9
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4
5

Review from K F (Wife of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the end only had wonderful carers for 4 days as my husband was sadly admitted to a Hospice and passed away, but they were reliable, efficient, professional and so very kind to him and myself too at an extremely upsetting and stressful time. Also wanted to say the staff who I spoke to in the office
and the lovely lady who came out originally to meet us and assess our needs were also brilliant. Really appreciate all everyone did for us.

Reply from Danielle Millard, Manager at My Homecare Sutton & Surrey

Thank you so much for taking the time to leave this review, it means so much. We are so sorry for your loss.


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Review from Lorraine L (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used My Homecare services since May 2023 to date for my elderly parents.
I have found them extremely reliable, punctual and very caring to both of my parents who have very different needs.
I highly recommend this company.

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Review from Margaret C (Wife of Client) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care we receive. The staff are extremely pleasant and helpful.

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Review from Nancy M (Granddaughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan had dementia and was quite a hard character to deal with and didn't take to a lot of people. We had carers around from the hospital but my nan could be very difficult and wouldn't let them in again. The girl's at My Homecare knew exactly how to deal with her, she nick-named one of the girl's
'lashes'. They always turned up on time and were reliable and if there was any problems we knew they would be there to help. The care and support they offer is outstanding.

Reply from Danielle Millard, Manager at My Homecare Sutton & Surrey

Thank you for your review; it means a lot to hear such lovely feedback!


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Review from S P (Sister of Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

we have found the quality of caring given by My Homecare staff to be excellent. They have been kind, understanding and helpful in the daily care they undertake.

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Review from Sylvia F (Wife of Client) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, the service has improved but when we ask for specific times i.e. for hospital appointments, going out etc the times seem to be always altered, which puts a strain on us as some of these appointments are very important. The girls work hard and apply a good caring service.

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Review from Michael G (Husband of Client) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly carer's who put themselves out to look after the needs of my wife and do everything they can to make sure she is happy and comfortable. Very reassuring to have a company that I can trust and carer's who go out of their way to be friendly and helpful.

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Review from C E (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are late a lot, especially afternoon calls, Friday nights and weekends up to 2 hours late! My mother's calls are 8am, 12 noon, 4pm and 8pm. We have never accepted male carers, but they keep telling us they have to send him as there is no one else. But we have to keep phoning to refuse him.
Also, a lot of the latest carers are so young 17, 18, 20 year olds, and now I hear they are employing two 16 year olds! Too young. The carers say a reason they are late, but the office give a different reason.

Reply from Danielle Millard, Manager at My Homecare Sutton & Surrey

Dear reviewer,
Thank you for your comments, we work to a very high standard at My Homecare, we are very disappointed to read this review, on the more sensitive subjects we do not wish to reply in such a public manner. However, we employ young adults at My Homecare and this is on a government-backed apprenticeship scheme. Our apprentice staff are placed with experienced members of staff and trained to enable them to gain the skills required to one day further their careers in the care sector. The social care sector is always in need of staff and we feel running this scheme here not only supports young adults to gain necessary skills and qualifications but enables us to support the growing demand and need for social care staff. These staff members are otherwise recruited and trained before starting, the same way any other staff member is. This scheme allows staff to gain their level 2 and 3 in Health and Social Care while earning and gaining experience and we feel lucky to be able to offer it.


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Review from Frederick I (Husband of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that have seen my wife have been efficient and friendly.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for My Homecare Sutton & Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for My Homecare Sutton & Surrey is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Sutton & Surrey is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Dawn

Dawn Grant

Job Title: Care worker

Joined: 2018

Dawn has many years experience caring for people with a wide range of difficulties and illnesses. Her ability to support team members as well as families and clients is very special. We know whoever Dawn visits are in very capable hands. A positive person and we are so pleased she is part of our team!


Donna

Donna Dowling

Job Title: Care worker

Joined: 2018

Donna is new to the care industry and has taken to it like a duck in water. We are very pleased to be able to guide her through her first months in care. She has had nothing but positive feedback from clients and staff. A great, caring person and we're happy to have welcomed her to our team!


Donna

Donna Belchamber

Job Title: Care worker

Joined: 2018

Donna has over 2 years experience as a carer, she is very supportive of clients family members and brings joy to our clients homes. Proud to call her one of our own!


Julie

Julie Millard

Job Title: Care worker

Joined: 2017

Julie has been working in care for over 5 years and enjoys building relationships with clients and family members. Julie is a very valued member of our team and always goes the extra mile for out clients.


Kirsty

Kirsty Ford

Job Title: Care worker

Joined: 2018

Kirsty has many years experience in the care industry and it doesn't go unnoticed, she is very confident and able to support clients holistically. A very valued employee.


Samantha

Samantha Millard

Job Title: Care worker

Joined: 2018

Sammie has been working in care for over 2 years, she is a breath of fresh air and is always keeping our clients smiling, Sammie is an asset to our team.


Frequently Asked Questions about My Homecare Sutton & Surrey

What Type of Services does My Homecare Sutton & Surrey offer?

My Homecare Sutton & Surrey offers Home Care.

How many Carers does My Homecare Sutton & Surrey employ?

My Homecare Sutton & Surrey employs 58 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Sutton & Surrey to verify any information. View our terms and conditions. My Homecare Sutton & Surrey has an Enhanced Service – more info.