Namron Healthcare Reviews (2)
Namron Healthcare has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Namron Healthcare has 2 reviews.
Review from S P (Daughter of Client) published on 10 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sarah Debenham, General Manager at Namron Healthcare
Thanks for the kind words. All the team enjoy caring for Mum and singing songs with her. She is the most lively and lovely lady with a great sense of humour!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D B (Client) published on 25 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Since this time I have had excellent care from the carers.
I have a really good team of carers who help me be as independent as possible.
They organise all
The management has changed during this time after people in the office left, a particular member of staff took over and she has up till recently run it nearly on her own and done a brilliant job in my opinion. I'm pleased she now has another member of staff to help and support.
My regular 12-hour shift carers are absolutely wonderful, they go above and beyond to help me, nothing seems too much trouble for them, kind and thoughtful.
And my team of seven carers are a godsend.
I also have pop-in carers who assist and are also excellent.
Reply from Sarah Debenham, General Manager at Namron Healthcare
Thank you, that is great to hear. We are always trying to improve our services. I will let the team know your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Namron Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Namron Healthcare is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Namron Healthcare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
