Nationwide Care Services Ltd (Erdington)

704 Chester Road, Erdington, Birmingham B23 5TE
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9.0 7 Reviews
  • Nationwide Care Services Ltd (Erdington), Birmingham
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Care Provided by Nationwide Care Services Ltd (Erdington)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Waheed Azam (Manager)

Funding & Fees Guide for Nationwide Care Services Ltd (Erdington)

  • Prices

  • £19-£23 Per Hour

  • All Fees depend on each clients specific needs and requirements and also the area in which you are based. For more information please contact or email us directly.
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Nationwide Care Services Ltd (Erdington) Reviews (7)

9.0

Nationwide Care Services Ltd (Erdington) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Nationwide Care Services Ltd (Erdington) has 7 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 1
  • 1

Date Published

7
1
1
3
4

Review from Anne T (Wife of Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank the carers who attend to my husband enough. They treat him with respect and dignity. Nothing is too much trouble. They're also very vigilant, if they think there is a problem then they will let me know straight away. I feel that Nationwide is well-run and supportive to myself as well
as my husband. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara C (Daughter-in-law of Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have received excellent service from Nationwide Erdington branch. The carers looking after my mother-in-law have been angels, so gentle and understanding with her. The last few months have been difficult, as her mobility has declined rapidly. There were 2 supervisors at the branch that helped arrange
bed downstairs and equipment, couldn't have done it without them. Were there for us with advice and helped set up meetings with OT and social worker. Highly recommend Nationwide.

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Treated with Dignity

Value for Money

Review from Julie T (Friend of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A manager at the home care provider was instrumental in supporting a friend of mine - she is the home care user. With the manager's swift action, we were able to avoid a heavy penalty that the service user would have incurred due to non-payment of a bill. By supporting me, and ultimately the vulnerable
service user, the manager was able to provide the evidence needed to stop the claim against my friend.

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Management

Treated with Dignity

Value for Money

Review from John T (Son of Client) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Worcester and my father lives in Birmingham Erdington. When I first found out that my father needs carers I was reluctant and I’ve heard nothing but poor feedback. It’s not easy for me to visit my father, especially since the pandemic. However, I am able to keep track of his care via this
new app that they have created. It’s amazing. I know what time carers arrive and left and what they have done. When I do see him over the weekend he seems healthy and I can tell he has been well looked after. The one thing that does get annoying is the constant phone calls I get. I understand they want to keep me informed but I would get a call every day with minor things such as “your dad's regular carer is off so it’s going to be a replacement” or “carers are gonna be running 20 minutes late”. As long as he gets carers I’m happy.

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Treated with Dignity

Value for Money

Review from Abbas A (Client) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been caring for my father for the last 2 years. They have always been on the ball. Even when the regular carer was leaving, they shadowed her with someone before they left and the new carer is just as good. If my father cancels his calls, the office always calls us to double-check. Once my
father had a fall, the carer was with him for 4 hours waiting for paramedics. This company does go above and beyond and I cannot praise them enough.

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Management

Treated with Dignity

Value for Money

Review from Tarlok B (Father of Client) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Do not use this company. Some carers are ignorant with a rude attitude. Would not fully use the time allocated, and try to finish within 20 minutes of allocated 45 minutes, shower within 3 minutes, to a disabled person is amazing. If you complain, your complaint is not taken seriously and the same carer
is sent, again and again, several times I had to ring them to inform that the carer has not arrived instead of lateness, no action is taken. I had to cancel some calls due to lateness, I had work instead,( I am the 80-year-old father) my son uses this company, had to cancel transport service several times, which had been booked to take him to the day centre. Received a call from social services; that they do not wish to care for my son, the reason given, I had a dog with behaviour issues. I have a small 11-year-old dog, who follows my daughter-in-law but would not come in when the carers were in any way, the dog is very friendly. I am not sure what behaviour problems they have encountered and was not clarified with family. Care behaviour attitude?

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Treated with Dignity

Value for Money

Review from Stella (Niece of Client) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not use this company to care for your loved ones, the staff are untrained and lack compassion! The manager does not take complaints seriously and will never take responsibility for the lack of care their employees give your loved ones. This company has been caring for my Aunt who has Dementia for
a few months now and we have had nothing but issues with them. Today my aunt was left with just a cardigan on no underwear, nothing because the carer had to get to her next call! She has Dementia, she cannot dress herself, it was just lucky her son went up this morning to check on her and found her like it. AVOID them at all costs. There are companies out there that will give your family members the right care they need. This company has no idea! I could write more but I'm hoping from this you get an idea of what kind of company they are.

Reply from Waheed Azam, Manager at Nationwide Care Services Ltd (Erdington)

Due to data protection we are limited as a care provider to disclose information however in our defense what I would say is that we tried our hardest to provide the required level of care as the service user had advanced dementia and that the incident in question the care worker tried to ensure that the client was appropriately clothed but was non compliant, we cannot force people and family were informed. Also, this service user was not suited to remaining alone and we have worked with social services closely and rehoused the client in a residential home as she was not safe at home alone, where she will now receive 24 hours care. Social services were kept informed at all times also. Just to add that the particular client has also been through several care companies and she stayed with Nationwide Care Services the longest and she was getting regular carers as we strongly believe the continuity and consistency. In the end, I would also add that her health conditions changed rapidly due to which the family was under a lot of stress therefore alongside with social services, Nationwide Care Services identified the right course of action for her future care.


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Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Nationwide Care Services Ltd (Erdington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Nationwide Care Services Ltd (Erdington) is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nationwide Care Services Ltd (Erdington) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Nationwide Care Services Ltd (Erdington)

What Type of Services does Nationwide Care Services Ltd (Erdington) offer?

Nationwide Care Services Ltd (Erdington) offers Home Care.

How many Carers does Nationwide Care Services Ltd (Erdington) employ?

Nationwide Care Services Ltd (Erdington) employs 1000 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nationwide Care Services Ltd (Erdington) to verify any information. View our terms and conditions. Nationwide Care Services Ltd (Erdington) has a Basic Service – more info.