Caremark Dartford & Gravesham

Office 6, The Old Rectory, Springhead Road, Northfleet, Gravesend DA11 8HN
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9.7 70 Reviews
  • Caremark Dartford & Gravesham, Gravesend
Caremark Dartford & Gravesham is a provider of home care services to the elderly community of Dartford and neighbouring areas of Gravesend.

Caremark can support you with domestic, companionship, personal care, live in or 24-hour care. Services are tailored to your needs, ensuring you remain comfortable living in your own home.

All care staff are thoroughly vetted, trained and matched to your specific needs, ensuring you get the best care and support required.

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Care Provided by Caremark Dartford & Gravesham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Abbie Ellis (Manager)

Funding & Fees Guide for Caremark Dartford & Gravesham

  • Prices

  • Our hourly rate starts from £27.99 per hour

  • Prices do go up slightly on weekends and evenings

Caremark Dartford & Gravesham Reviews (70)

Total of 70, showing 1-20
9.7

Caremark Dartford & Gravesham has a Review Score of 9.7 (9.691) out of 10, based on 23 reviews in the last 2 years. Over all time Caremark Dartford & Gravesham has 70 reviews.

Overall Experience

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Review from I T (Husband of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience was excellent. The carers presented well, they were friendly, and very capable. Overall the experience was very good.

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Review from K O (Client) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It has generally been a very satisfactory exerience. I cannot fault either staff or management in any area of my care. I appreciate the companionship and the service. Really, I have been happy thus far.

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Review from E P (Daughter of Client) assisted by family/friend published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience. Girls are very considerate and very professional. Office good at letting us know if girls going to be late.

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Review from Valerie L (Wife of Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are fairly new to having carers, we have been pleasantly surprised and pleased with standard of care provided. Staff are very efficient, friendly and helpful. Some have gone over and above their roles to help us with some tasks. Always seem ready to take on anything to support us. I have found my
physical and mental health has been greatly helped by their assistance. My husband is also very grateful for the support at a most needed time in his life.

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Review from Maria R (Daughter of Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark was the second care service I took for my mum. From telephone conversations, to home visits to meet the supervisor and team, was from day one, outstanding, very professional. I felt my mum would receive genuine care from the team - not just visits but real care. Mum required 24/7 live in care
or face going into a care home. The management worked hard fast to ensure my dear mum received 5 star living in carers. I felt they treated mum as family and I am so grateful.

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Review from Michael C (Son of Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very caring team.

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Review from N E (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to everyone at Caremark involved in providing care for my dad. It was reassuring to know that they worked hard to ensure a consistency of carers, all of whom were kind, understanding and extremely conscientious. My mother was so grateful to you for your caring attitude towards her.
I found everyone to be polite, respectful and efficient. The managers were responsive and worked well with us to provide the best care possible for my dad. We were also grateful for the flexibility whilst my dad had hospital appointments and admissions. I can't thank you enough.

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Review from M B (Son-in-law of Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular was very professional, organised and empathetic. Office response was immediate. The carers were liked by my mother-in-law and they carried out their duties while allowing her to retain her dignity. On-line access to visit notes was very good. All concerns were quickly
relayed to us. Would happily recommend.

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Review from R R (Wife of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care that Caremark have given my husband. They were very conscientious in their care, pointing out to me any causes for concern e.g skin abrasions etc. They kept him clean, shaved and comfortable. Nothing was too much trouble for them and they were very pleasant and friendly.
I was also impressed with the high standards that are achieved by regular spot check by management.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for your wonderful, in depth review. We really do appreciate your time in doing this and making others aware of your experience with us.


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Review from Susan H (Daughter of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very helpful meeting with supervisor who answered all questions and gave reassurance about mum's plan for the future.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for your review. It's so refreshing to receive a review that is about our management team. We appreciate your time in leaving this review.


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Review from Harvey J (Son of Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was more than satisfied with the service received and care provided for my late mother. I did appreciate the flexibility to change appointment visits as and when required. I recognise how difficult this type of work can be for carers and patients alike. Taking into account the particular circumstances,
I would happily recommend the services provided by Caremark Dartford and Gravesham to other prospective users in the future.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

We appreciate your honest and kind feedback and hope this helps others when looking for a home care provider.


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Review from K T (Daughter of Client) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased I found Caremark, Mum was reluctant but they have won her over.
The care app is useful.

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Review from L C (Daughter of Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are friendly, supervisors show patience and understanding to get things right.
Mum (person receiving care) struggles to see things with a positive perspective. The carers do a good job in supporting, even when it may not feel appreciated.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you, we appreciate the kind review. Our care team know how important the delivery of care is, despite the challenges. We are always here to help.


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Review from Madeline H (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Caremark for around 5 years now and have always found the staff to be friendly, caring, and very supportive of our mother. The carers are always happy to spend time with her, talking to her and helping her with any care or support she might need. I would recommend their services to
anyone.

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Review from J P (Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Caremark for 2 years. The service is amazing, my carers look after me well and make sure my dog Teddie is walked and feel I would recommend this agency to anyone.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thanks, always a pleasure to look after Teddie.


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Review from Jamie A (Nephew of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been great in supporting my aunt with her care needs. There are a great group of carers, who really do care about the service users and go above and beyond. In particular, the field care manager is great and knows her service users and carers really well.

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Review from A T (Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased to say from the beginning I have felt very happy with the girls - they are good workers, safe and caring - which is what I need.
May I say if you need care and safety - these are the people.
The office is always ready to help and we can get hold of them when needed.
If I have to choose
my care this is the people.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thanks for your very kind review, we will pass on your compliments to our team.


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Review from S B (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Caremark carers to be thoughtful and considerate when looking after my mum. They make sure all her needs are cared for and they leave things clean and tidy when they leave. Also, there is always someone available to speak to, even at weekends, which is very reassuring.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you very much for your kind feedback, we will definitely pass this on to our team. Glad to see you find our on-call service useful.


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Review from A K (Son of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You provided excellent care to Mum, with her being in control of the care she wanted each day. This meant that she could stay at home, which is exactly what she wanted. The care that was given was excellent. We were immediately informed of any concerns. Thank you.

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Review from E S (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provided a vital service that enabled my mother to stay in her own home. They treated her with compassion and respect and were kind, made her feel valued. Without them, we couldn't have coped with her many needs. They were very polite to our family members, and if we needed extra care, we were
helped by the office staff. The night sitter was a big bonus and gave her full attention to my mother's well-being throughout the long night hours two nights a week.


When new staff were assigned, they soon learned the ropes after training and became valued members of the team. We will be forever grateful to them for caring for mum and doing their best to give her the respect and dignity she deserves. Mum was able to live in her own house to the very end, which is what she wanted. We promised her we would never put her in a home.


Thank you to all of you who came into mum's house and cared for her. You made all the difference, we are so very grateful.


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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Caremark Dartford & Gravesham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Caremark Dartford & Gravesham is calculated as follows: ( (99 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 136 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Dartford & Gravesham is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Caremark Dartford & Gravesham

What Type of Services does Caremark Dartford & Gravesham offer?

Caremark Dartford & Gravesham offers Home Care.

How many Carers does Caremark Dartford & Gravesham employ?

Caremark Dartford & Gravesham employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Dartford & Gravesham to verify any information. View our terms and conditions. Caremark Dartford & Gravesham has a Platinum Service – more info.