Review from A T (Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience

I am pleased to say from the beginning I have felt very happy with the girls - they are good workers, safe and caring - which is what I need.
May I say if you need care and safety - these are the people.
The office is always ready to help and we can get hold of them when needed.
If I have to choose

my care this is the people.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thanks for your very kind review, we will pass on your compliments to our team.

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Review from S B (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience

I have found Caremark carers to be thoughtful and considerate when looking after my mum. They make sure all her needs are cared for and they leave things clean and tidy when they leave. Also, there is always someone available to speak to, even at weekends, which is very reassuring.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you very much for your kind feedback, we will definitely pass this on to our team. Glad to see you find our on-call service useful.

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Review from A K (Son of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience

You provided excellent care to Mum, with her being in control of the care she wanted each day. This meant that she could stay at home, which is exactly what she wanted. The care that was given was excellent. We were immediately informed of any concerns. Thank you.

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Review from E S (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience

Caremark provided a vital service that enabled my mother to stay in her own home. They treated her with compassion and respect and were kind, made her feel valued. Without them, we couldn't have coped with her many needs. They were very polite to our family members, and if we needed extra care, we were

helped by the office staff. The night sitter was a big bonus and gave her full attention to my mother's well-being throughout the long night hours two nights a week.

When new staff were assigned, they soon learned the ropes after training and became valued members of the team. We will be forever grateful to them for caring for mum and doing their best to give her the respect and dignity she deserves. Mum was able to live in her own house to the very end, which is what she wanted. We promised her we would never put her in a home.

Thank you to all of you who came into mum's house and cared for her. You made all the difference, we are so very grateful.

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Review from Linda C (Client) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience

I like the company, very caring.

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Review from George O (Husband of Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with service.

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Review from Charles C (Client) assisted by family/friend published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

I have found the care very satisfactory.

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Review from Rosemary K (Daughter of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience

I have found Caremark very efficient, understanding and very caring.
Our mum's carers were amazing. We felt very comfortable with Mum being looked after by Caremark. Recommend them to anyone. The time stated is the time they come. Very reassuring.

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Review from Susie G (Daughter of Client) published on 6 May 2022
Submitted via Website • Report

Overall Experience

This is not just for April but from the moment that we were recommended to the Caremark (Dartford & Gravesham) team. I am a nurse myself and that does not always make it easy to entrust the care of your most precious relative to the care of others. All I can say is that every single carer that we had

been allocated have been caring, kind, honest, safe and genuinely interested in my mum and also my father, who died last year. I really cannot fault them and trust me, I am fussy! The management team are always responsive and up to speed with everything. Financials are always regularly communicated and accurate. Ten out of ten guys.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for such a lovely all-around review. We are very glad you are happy with our service!

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Review from Pauline B (Friend of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience

As more care was needed, Caremark were able to meet those needs, the staff were always cheerful, kind and caring. The staff at the office were always happy to answer any queries I had and communication between us was good. If at any time the carers were concerned about my friend's health, action was

taken immediately. I would have no hesitation in using this company again.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for taking time to complete a review of our services, we really appreciate this. We were always happy to extend our support and glad this proved very useful.

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Review from David H (Son of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience

The carers from Caremark are excellent and very experienced in their roles. My dad looks forward to their visits. I have never seen him laugh so much and am very grateful to the ladies for their support.
It is easy to make contact and responses are always prompt. The timekeeping of the carers is excellent,

can't fault them.
I would highly recommend Caremark to anyone who needs help. They go above and beyond and truly care for those in need. They have made life so easy for us, enabling us to enjoy visits with Dad as family members and not as carers.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

This is such lovely feedback. We really appreciate your time in completing a review of our services and glad our team can be of help.

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Review from Lauren W (Daughter of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience

We can't thank Caremark enough for the amazing care they took of our dad. He felt cared for, had much-needed company and they played a big part in his recovery after surgery. I spoke with them on several occasions and they were always polite, easy to talk to and seemed to genuinely care about Dad.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Hi Lauren, we greatly appreciate your review. A big part of our service is to encourage recovery and independence. So we are very glad our care services helped Dad in this way. Thank you again.

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Review from Pam L (Daughter of Client) published on 30 July 2021
Submitted via Website • Report

Overall Experience

I can't praise the carers Caremark, Gravesend sent to us highly enough. My mother has advanced vascular dementia and the carers understood her and engaged her in a variety of activities. We are truly grateful for the support we have received and for how responsive Caremark were to helping us care for

Mum in what has been a tricky period for us. I wouldn't hesitate to recommend you to anyone who needs help to care for a family member.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for your kind words, we really appreciate it. Happy to have helped.

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Review from Param K (Granddaughter of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience

Caremark has been looking after my grandmother since December 2020. All the carers are well trained and really helpful. My grandmother's mobility has improved and she can walk around the house independently. The office staff are very helpful and supportive too. I would definitely recommend Caremark.

Reply from Raspinder Singh, M D at Caremark Dartford & Gravesham

Thank you for the kind words. We are very glad we could help promote independence, this a vital aspect of our service.

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Review from J S (Daughter of Client) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience

We are happy with our carer. Mum feels at ease with her. She is always on time which helps us plan our day and when I can prepare her first meal. Care of my mum has improved as her carer has become more used to her role, although when she first came she didn't seem to have been offered much training.

I would just suggest more training for new employees. We are generally very happy with her now.

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Review from Susan M (Wife of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience

I was extremely pleased with the help I had, owing to me breaking my ribs. The carers were extremely caring and helpful. I cannot comment on value for money as it was a social services referral.

Reply from Raspinder Singh, M D at Caremark Dartford & Gravesham

Hi Susan, thank you very much for the kind words. We appreciate the feedback and will pass this on to our team.

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Review from Rosemary B (Daughter of Client) published on 18 April 2021
Submitted via Website • Report

Overall Experience

Caremark (Dartford & Gravesham) are easy to deal with. The standard of carers is very good with one particular carer being exceptional. He treats my father as if he were his own, uses his initiative, is always willing to go the extra mile and doesn't miss a thing. It's great to know that your loved

one is being looked after so well when you live far away.

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Review from G B (Granddaughter of Client) published on 4 April 2021
Submitted via Website • Report

Overall Experience

Caremark (Dartford & Gravesham) provided a faultless service for my grandma. Right from the assessment through to the delivery of care, the team were extremely proactive and kept us up to date at every step. The carers have been so kind, supportive and we are blessed to have them support our loved one.

I would recommend Caremark (Dartford & Gravesham) to anyone in the area.

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Review from Amita A (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience

I cannot praise the services of Caremark (Dartford & Gravesham) enough. From the competence and efficiency of their administrative staff, through to the genuine care and compassion of their care workers, this is a truly exceptional care agency.
Having struggled to find Asian care providers for my

mother, I was delighted to find that Caremark understood our needs and ensured that their service was tailored to our particular circumstances. My mother was treated with respect and dignity (as was I) and as her condition deteriorated, Caremark sought to extend their services to make sure that we were supported throughout.
I really don't know how I would have managed without them. I have used other care providers who will do the job, but with Caremark, I felt that my responsibility was shared. With their support, I was able to keep my mother at home throughout her illness and for this, I will always be grateful.

Reply from Raspinder Singh, M D at Caremark Dartford & Gravesham

Thank you for such a wonderful review Amita. You made everyone feel like family and we are grateful that we were able to help you. Thanks again.

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Review from Marian S (Niece of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience

My uncle, who passed away recently, was well into his 90's and had no friends or relatives who lived nearby. He was determined to remain in his own home and eventually accepted that he needed help. Caremark responded with a sensitive assessment and then carer visits that started with just one hour a

week but gradually increased as the need became greater, eventually giving round-the-clock care.
I particularly valued Caremark because of the careful choice they made of a carer who would suit my uncle's needs. It was the skills and compassion of this first carer that gradually convinced my uncle that he needed personal care and paved the way to a much more comfortable life for him. I also particularly value the responsiveness of the Caremark coordinators. As my uncle grew more frail, he was frequently taken into hospital for short stays; Caremark ensured that there was always someone there when he arrived home, and provided overnight care at short notice. We are very grateful.

Reply from Raspinder Singh, M D at Caremark Dartford & Gravesham

Thank you Marian, we really appreciate the review. The team were grateful for all your input and the love recieved by your uncle. Wishing you the best.

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Caremark Dartford & Gravesham

Care Provided by Caremark Dartford & Gravesham

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Funding & Fees Guide for Caremark Dartford & Gravesham