Caremark Dartford & Gravesham

Office 6, The Old Rectory, Springhead Road, Northfleet, Gravesend DA11 8HN
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9.7 71 Reviews
  • Caremark Dartford & Gravesham, Gravesend
Caremark Dartford & Gravesham is a provider of home care services to the elderly community of Dartford and neighbouring areas of Gravesend.

Caremark can support you with domestic, companionship, personal care, live in or 24-hour care. Services are tailored to your needs, ensuring you remain comfortable living in your own home.

All care staff are thoroughly vetted, trained and matched to your specific needs, ensuring you get the best care and support required.

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Care Provided by Caremark Dartford & Gravesham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Abbie Ellis (Manager)

Funding & Fees Guide for Caremark Dartford & Gravesham

  • Prices

  • Our hourly rate starts from £27.99 per hour

  • Prices do go up slightly on weekends and evenings

Caremark Dartford & Gravesham Reviews (71)

Total of 71, showing 41-60
9.7

Caremark Dartford & Gravesham has a Review Score of 9.7 (9.683) out of 10, based on 24 reviews in the last 2 years. Over all time Caremark Dartford & Gravesham has 71 reviews.

Overall Experience

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Review from O H (Grandson of Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by your carers was top class, the lovely ladies were friendly, caring, kind, considerate, loving and professional to my wife's grandmother who passed away yesterday, aged 108 1/2. Your wonderful care was over 8 weeks whilst the client moved in with us for palliative care. Your lovely
ladies provided more than expected and gave a very high standard of service for your company. Thoroughly satisfied and impressed.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you, we really appreciate the kind words and feedback on our service. It was our pleasure.


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Review from Kenneth G (Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers friendly, efficient and helpful. Thank you Caremark.

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Review from P D (Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with my regular care team.

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Review from Sue D (Client) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I were anxious to find a good care company to visit our 94 year old mother. We were so lucky to find Caremark and since her care started just after the first lockdown we have been impressed by the level of care she has received. She enjoys the visits and especially a friendly chat too.
After falling in her home and hospital admissions we are able to rest easy knowing someone will be visiting twice daily to help with personal hygiene and some housework.
We are grateful for their continued care throughout the recent difficulties.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for such lovely words and for sharing feedback.


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Review from Christine L (Daughter of Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother was exceptional. It was a comfort to know our mother was being cared for in a kind and gentle way.
Many thanks to all your wonderful carers.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Many thanks for your kind words, we appreciate the feedback.


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Review from Jane B (Daughter of Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is a very good company. I am so glad that I found them. The staff in charge are very competent and deal with any problems immediately. If there is a problem with my mum when the carers attend, the carer informs the office who then, in turn, contact me. I never have to worry about how my mum
is or whether she has fallen over as I know that they are going to report any problems to me. The carers are very friendly to my mum and take good care of her. The bungalow is always clean and tidy as they help my mum to tidy up and help her with the washing up whilst having a good chat with her. My mum enjoys the carers company. My mum has the same carer in the morning and a different one at night that way she knows who is coming in and she has built a good relationship with them. I would definitely recommend Caremark to anyone else. I have nothing but praise for them.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for your really kind words. We really appreciate the feedback and we will certainly pass this on to our team.


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Review from Maxine M (Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is excellent, always provides carers and will never let you down. Has a very good policy of trying to send the same carers which is a great help, I do not have to keep
explaining where everything is.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for your kind words. We really appreciate it. Having regular staff is great for both the clients and carers.


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Review from Harjit K (Daughter of Client) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark and the carers and support staff were brilliant and helped with my father's care very professionally. Always friendly and very helpful at all times. All his main carers always went above their duties and made all the months go by much quicker than they could have been. We are very grateful
to Caremark and all the team for providing such wonderful care in trying times. Thank you very much.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you, we really appreciate the kind words. It was our pleasure to provide support.


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Review from Valerie L (Wife of Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They were very caring and wonderful with my husband, who could be awkward at times, put him at ease. Also were very kind to me when I was unwell and upset.

Reply from Raspinder Singh, M D at Caremark Dartford & Gravesham

Thank you for your kind words; we really appreciate the feedback. Wishing you well.


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Review from Martin G (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care afforded by Caremark was second to none. The care workers were courteous and very caring indeed. They often went beyond what was expected and also took time to explain things to the family.
I have no hesitation in recommending this care company. They were excellent.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you Martin, we really appreciate the kind words. Happy to have provided support.


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Review from V S (Mother of Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service my daughter is provided with. One certain carer has a heart of gold, she has a caring nature and really enjoys supporting my daughter the 3 days at the farm. I'm lucky to have such a good support worker for my daughter.

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Review from Aronjit S (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my experience and care given by Caremark. They are always punctual and very explanatory in their work. I am cared for in a very professional manner with no pain given to me. They follow procedures accordingly and instructions given to them. I would recommend the care I have had to anyone.
They talk and give me everything I require, making conversation about day to day business. Highly recommended.

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Review from I P (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say all the carers are very friendly and helpful. We give them 10/10 for an excellent service.

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Review from Olive C (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Vera A (Daughter of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are extremely satisfied with the level of care and support given to my Mum. She enjoys her trip to the club for a singalong. The daily updates in the file are very good.

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Review from Peter W (Son of Client) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care provided by Caremark for my mother and father.
The manager, in particular, is exceptional in the way that she communicates with me about any worries raised by the carers and responds immediately, sensitively, and effectively to any concerns of mine. I live in
the US, so I'm unable to offer daily practical support to my parents; it's a great comfort to know that someone is looking in on them every day so that I can respect their wish to stay in their own home. This wouldn't be possible without Caremark.

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Review from Jo (Daughter of Client) published on 10 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We started using Caremark in January of this year and I can honestly say that they are the best Agency I've used. They ensure that mum gets up in the morning, is washed and dressed etc - they do everything I've asked them to do. Sometimes they go above and beyond, for example, one of the carers was
concerned about my mum one evening, as she kept saying that she was seeing things (i.e. seeing strange people in her home, my mum suffers from vascular dementia). The carer stayed with her until she was calm and had settled for bed. Which I really did appreciate at the time, as I tend to work long hours so was unable to get to my mum that evening. I'd definitely recommend 'Caremark - Gravesend' to all who need it. My mind is 100% at ease knowing that my mum is in good hands.

Reply from Raspinder Singh at Caremark Dartford & Gravesham

Thank you, we really appreciate your kind words and always happy to go the extra mile!


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Review from Clare W (Daughter of Client) published on 10 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this service easy to use and communication is good. I felt that the assessor listened to what we wanted and understood we wanted regular staff that got to know my mother rather than many different carers. We have the same carer most of the time and this has helped my mother form a good
relationship with her. She is hardworking and friendly. The manager regularly contacts us re. changes in medication and we are asked for feedback which inspires confidence.

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Review from Tharandeep S (Grandson of Client) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has an amazing carer from Caremark Gravesham - not only do they care for her beautifully, they make her happy and enable her to enjoy things we never thought possible. Thanks to them, her quality of life is the best it can be.
The managers have been excellent too - flexible, compassionate
and caring. Caremark Gravesham is a great example of what a care provider should be.

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Review from Valerie M (Daughter of Client) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carer was a really lovely, kind, gentle and very caring young lady. She always went the extra mile to ensure mum was comfortable, clean and tidy. I greatly valued her support to me as well as encouraging mum to eat and drink which was a constant battle which our carer and I together persisted
in daily. When mum was taken into hospital our carer stayed to see the doctor and provide her support. The family and I were all very impressed with the care mum received. Thank you all.

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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Caremark Dartford & Gravesham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Caremark Dartford & Gravesham is calculated as follows: ( (102 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 142 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Dartford & Gravesham is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Dartford & Gravesham to verify any information. View our terms and conditions. Caremark Dartford & Gravesham has a Platinum Service – more info.