Caremark Dartford & Gravesham

Office 6, The Old Rectory, Springhead Road, Northfleet, Gravesend DA11 8HN
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9.6 74 Reviews
  • Caremark Dartford & Gravesham, Gravesend
Caremark Dartford & Gravesham is a provider of home care services to the elderly community of Dartford and neighbouring areas of Gravesend.

Caremark can support you with domestic, companionship, personal care, live in or 24-hour care. Services are tailored to your needs, ensuring you remain comfortable living in your own home.

All care staff are thoroughly vetted, trained and matched to your specific needs, ensuring you get the best care and support required.

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Care Provided by Caremark Dartford & Gravesham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Abbie Ellis (Manager)

Funding & Fees Guide for Caremark Dartford & Gravesham

  • Prices

  • Our hourly rate starts from £27.99 per hour

  • Prices do go up slightly on weekends and evenings

Caremark Dartford & Gravesham Reviews (74)

Total of 74, showing 41-60
9.6

Caremark Dartford & Gravesham has a Review Score of 9.6 (9.644) out of 10, based on 27 reviews in the last 2 years. Over all time Caremark Dartford & Gravesham has 74 reviews.

Overall Experience

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Review from Leigh S (Daughter of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently needed twice-daily care for my elderly father who had worsening dementia and has now gone into full-time care. I can’t praise Caremark’s staff enough for the fantastic service they provided over the course of the few weeks they were looking after him. I don’t know how we would have coped
without them, it was so reassuring knowing they were going in and helping him with daily tasks, administering tablets and cooking his meals etc. They were fabulous!

Reply from Raspinder Singh, M D at Caremark Dartford & Gravesham

Thank you for your very kind words Leigh. It was our pleasure to provide support and we will pass on your praises to the team.


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Review from Andrew W (Son of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last Wednesday evening I needed to arrange a night sitter for my elderly mother, who was extremely unwell. Although it was at very short notice, Caremark arranged for a young lady to sit through the night as company for my mother and to give her frequent drinks of water, as she was very dehydrated.
The care assistant was an excellent choice. She gave my mother frequent drinks of water through the night and chatted with her during the periods while she was awake. She was friendly, helpful and professional and spoke to me by telephone the next morning to update me on the situation. My mother felt comfortable and confident in her company. I can thoroughly recommend the care assistant and Caremark itself.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for your kind response, we were very happy to help.


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Review from Patricia H (Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Caremark carers has been like winning the lottery. Carers are friendly, cheerful and expert; consummate professionals who are keen to do as much for me as they can. (They are good at chatting too)
Although I have not been with them for a long time, I can't fault them. And I am not expecting
that to change.

Reply from Raspinder Singh, M D at Caremark Dartford & Gravesham

Thank you Patricia for your very kind words. Some very lovely feedback, we will pass on to the team for sure.


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Review from O H (Grandson of Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by your carers was top class, the lovely ladies were friendly, caring, kind, considerate, loving and professional to my wife's grandmother who passed away yesterday, aged 108 1/2. Your wonderful care was over 8 weeks whilst the client moved in with us for palliative care. Your lovely
ladies provided more than expected and gave a very high standard of service for your company. Thoroughly satisfied and impressed.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you, we really appreciate the kind words and feedback on our service. It was our pleasure.


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Review from Kenneth G (Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers friendly, efficient and helpful. Thank you Caremark.

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Review from P D (Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with my regular care team.

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Review from Sue D (Client) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I were anxious to find a good care company to visit our 94 year old mother. We were so lucky to find Caremark and since her care started just after the first lockdown we have been impressed by the level of care she has received. She enjoys the visits and especially a friendly chat too.
After falling in her home and hospital admissions we are able to rest easy knowing someone will be visiting twice daily to help with personal hygiene and some housework.
We are grateful for their continued care throughout the recent difficulties.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for such lovely words and for sharing feedback.


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Review from Christine L (Daughter of Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother was exceptional. It was a comfort to know our mother was being cared for in a kind and gentle way.
Many thanks to all your wonderful carers.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Many thanks for your kind words, we appreciate the feedback.


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Review from Jane B (Daughter of Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is a very good company. I am so glad that I found them. The staff in charge are very competent and deal with any problems immediately. If there is a problem with my mum when the carers attend, the carer informs the office who then, in turn, contact me. I never have to worry about how my mum
is or whether she has fallen over as I know that they are going to report any problems to me. The carers are very friendly to my mum and take good care of her. The bungalow is always clean and tidy as they help my mum to tidy up and help her with the washing up whilst having a good chat with her. My mum enjoys the carers company. My mum has the same carer in the morning and a different one at night that way she knows who is coming in and she has built a good relationship with them. I would definitely recommend Caremark to anyone else. I have nothing but praise for them.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for your really kind words. We really appreciate the feedback and we will certainly pass this on to our team.


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Review from Maxine M (Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is excellent, always provides carers and will never let you down. Has a very good policy of trying to send the same carers which is a great help, I do not have to keep
explaining where everything is.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for your kind words. We really appreciate it. Having regular staff is great for both the clients and carers.


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Review from Harjit K (Daughter of Client) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark and the carers and support staff were brilliant and helped with my father's care very professionally. Always friendly and very helpful at all times. All his main carers always went above their duties and made all the months go by much quicker than they could have been. We are very grateful
to Caremark and all the team for providing such wonderful care in trying times. Thank you very much.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you, we really appreciate the kind words. It was our pleasure to provide support.


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Review from Valerie L (Wife of Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They were very caring and wonderful with my husband, who could be awkward at times, put him at ease. Also were very kind to me when I was unwell and upset.

Reply from Raspinder Singh, M D at Caremark Dartford & Gravesham

Thank you for your kind words; we really appreciate the feedback. Wishing you well.


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Review from Martin G (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care afforded by Caremark was second to none. The care workers were courteous and very caring indeed. They often went beyond what was expected and also took time to explain things to the family.
I have no hesitation in recommending this care company. They were excellent.

Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you Martin, we really appreciate the kind words. Happy to have provided support.


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Review from V S (Mother of Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service my daughter is provided with. One certain carer has a heart of gold, she has a caring nature and really enjoys supporting my daughter the 3 days at the farm. I'm lucky to have such a good support worker for my daughter.

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Review from Aronjit S (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my experience and care given by Caremark. They are always punctual and very explanatory in their work. I am cared for in a very professional manner with no pain given to me. They follow procedures accordingly and instructions given to them. I would recommend the care I have had to anyone.
They talk and give me everything I require, making conversation about day to day business. Highly recommended.

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Review from I P (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say all the carers are very friendly and helpful. We give them 10/10 for an excellent service.

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Review from Olive C (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Vera A (Daughter of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are extremely satisfied with the level of care and support given to my Mum. She enjoys her trip to the club for a singalong. The daily updates in the file are very good.

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Review from Peter W (Son of Client) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care provided by Caremark for my mother and father.
The manager, in particular, is exceptional in the way that she communicates with me about any worries raised by the carers and responds immediately, sensitively, and effectively to any concerns of mine. I live in
the US, so I'm unable to offer daily practical support to my parents; it's a great comfort to know that someone is looking in on them every day so that I can respect their wish to stay in their own home. This wouldn't be possible without Caremark.

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Review from Jo (Daughter of Client) published on 10 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We started using Caremark in January of this year and I can honestly say that they are the best Agency I've used. They ensure that mum gets up in the morning, is washed and dressed etc - they do everything I've asked them to do. Sometimes they go above and beyond, for example, one of the carers was
concerned about my mum one evening, as she kept saying that she was seeing things (i.e. seeing strange people in her home, my mum suffers from vascular dementia). The carer stayed with her until she was calm and had settled for bed. Which I really did appreciate at the time, as I tend to work long hours so was unable to get to my mum that evening. I'd definitely recommend 'Caremark - Gravesend' to all who need it. My mind is 100% at ease knowing that my mum is in good hands.

Reply from Raspinder Singh at Caremark Dartford & Gravesham

Thank you, we really appreciate your kind words and always happy to go the extra mile!


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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Caremark Dartford & Gravesham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Caremark Dartford & Gravesham is calculated as follows: ( (109 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 160 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Dartford & Gravesham is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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