New Day Care Ltd

Anfield Business Centre, 58 Breckfield Road South, Liverpool L6 5DR
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10 24 Reviews
  • New Day Care Ltd, Liverpool
New Day Care Ltd provides compassionate care to people living in their own homes in Liverpool.

Their bespoke care packages are tailored to your needs, wishes and goals, so you can be sure that with New Day Care, you’ll get the best possible support for you, delivered by professionals that you trust.

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Care Provided by New Day Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Lynda Leitch (Manager)

Funding & Fees Guide for New Day Care Ltd

  • Prices

  • £25.00 per hour

New Day Care Ltd Reviews (24)

Total of 24, showing 1-20
10

New Day Care Ltd has a Review Score of 10 (9.963) out of 10, based on 23 reviews in the last 2 years. Over all time New Day Care Ltd has 24 reviews.

Overall Experience

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Date Published

24
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Review from Margaret M (Wife of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been taken care of by your company since August 2024 a group of four you men, and during that time I think we have built up a good relationship on both sides. Over the past 2 weeks my husband has had a very severe bout of colitis and during this time nothing was too much trouble, they
treated him with great dignity and respect, he was never made to feel embarrassed or shamed. My husband has vascular dementia and all that is entails and again nothing is too much trouble to them.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your kind words, we will certainly pass on to your husbands carers


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Review from Brenda F (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We changed our care provider for our Mum on 21st November to New Day Care. Since doing this, we have as a family only good things to say about all the girls that visit Mum, like a real breath of fresh air. Mum is treated with dignity, love and care, always a laugh and a joke with mum great banter, Mum
looks forward to the girls coming.
Mum's needs are taken care of and she's always asked how she is, what her night was like, what would she like for breakfast, dinner and tea. Mum's built up a relationship with them at such a difficult time in life, (Mum's 88 and bed bound) and having a company you can rely on and trust makes a great difference to our family. Not once have they missed mum's care, always turn up, we just wished we would of found them sooner. Mum's birthday yesterday, she even received a little bunch of flowers and a card, it's the little things that go a long way. 10/10 rating, thank you so much.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you so much for your lovely words, We will pass them on to the carers and management.


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Review from Patricia F (Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all my carers. I couldn't do without them and look forward to them coming. Management are very supportive and have helped me a lot.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your kind words, we will pass them on to carers and management.


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Review from Bernadette R (Daughter of Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having to require care at home, to assist with Mum, I am so relieved and happy that it is this company. The carers are great with my mother, often noting anything required to myself, whether that be additional toiletries or further medication.
It's hard to put into words the relief of having
a good care system in place, often life changing.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you so much for your kind words, we will pass to management and carers.


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Review from Angela S (Daughter of Client) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience we have had of the care team is excellent. Always on time, completely focused on Mum's needs also very polite and caring.
Would recommend New Day Care Ltd.
Mother and Father can't fault these lovely, caring people.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your kind words, we pass your message to carers and managers.


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Review from Christine P (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who assist my mum are very compassionate and go out of their way to build a friendship as well as care for her. I'd like to point out two ladies in particular for their ever-continuing support. Excellent care company all around and would recommend.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your very kind words, we will pass them on to all the carers.


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Review from Nicola M (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from new day care all the healthcare assistant staff are lovely and caring. Always on time and don't send different healthcare assistant staff so my dad has a good relationship with them. They are all very professional.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your very kind words, we will pass on your compliments to the carers.


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Review from J M (Granddaughter of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are great. My nana is well thought of and treated with respect and care by all the ladies who come to assist.
We are given pretty much the same team day in and day out. They are always there to give us extra support when needed. Very good mix of professionalism and fun.
Huge thank you in
particular to team A and J, outstanding compassion, efficiency and always have my nan laughing.
Would highly recommend.
Thank you New Day Care Team and keep up the great work, even the neighbours comment on how good the team are.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your lovely words, we will pass them on to team A and J.


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Review from William H (Son of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been with New Day Care for nearly 3 years and due to her mobility issues and dementia required two carers at each call. The staff were always courteous and polite, excellent in looking after mum's needs especially with her age 98 at the time of writing this report. They always greeted Mum
with a smile and chatty with mum, which was beneficial to her due to her dementia. Regularly being able to reminisce with a laugh and joke with the staff.
They always arrived on time calling 4 times a day and if any issues or needed to modify the time on certain days always gave advance notice to the family. The manager kept in weekly contact with the family to ensure that the family was happy with the service Mum was receiving and always responded positively to any concerns that we may have had.
During the last few weeks of mum life, they were very supportive and it was much appreciated by the family that 4 of the staff, the manager and the deputy attended her funeral.
Highly recommended.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your lovely words, we will pass on to the carers and managers. Once again Thank you


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Review from Lisa M (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have 3 male carers that visit 4 times a day they are absolutely fantastic and a great help. We have also had lots of communication with the manager and admin staff who have been very accommodating.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your kind words. We will pass this on to carers and admin staff.


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Review from Karen C (Daughter of Client) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Day Care have been looking after my mum as she had a stroke in April 2024. They have been caring and compassionate towards her and treat her with dignity and kindness.
They also are very kind and helpful to me and my dad.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you very much for your kind words. We will pass on to all the carers.


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Review from Paula K (Sister of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the care my brother is given by the New Day Care team. He has learning difficulties and disabilities. The care they provide has enabled him to live independently. They are always there to listen and help. We can relax knowing he is so well looked after.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your kind words we will pass them on to the carers.


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Review from I R (Daughter of Client) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is amazing, all staff and managers are approachable. My mum and all the family are at ease from day one. Nothing is too much trouble and they go over and above with everything. Thank you to the whole team.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your kind words., New Day Care will pass on to all carers.


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Review from R W (Sister of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very supportive and make each visit pleasant. Any questions to be asked are always answered straight away. From management to carers, they all work in a very professional manner. I would have no hesitation to recommend this company.

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Review from M H (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company, communication is great and prompt. Lovely carers who take their time and are very knowledgeable, caring and compassionate. Regular interaction with both Manager and Deputy, who have made recommendations to help with daily caring of my mother. Thank you.

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Review from Jean W (Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been with New Day Care for 14 months. The carers and management are amazing. Nothing is too much trouble, and they are very reassuring. The staff are very chatty, and I love the company of them coming every day - many thanks.

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Review from Christine T (Niece of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Day staff have been very professional and my Auntie said they are amazing. Very supportive and caring. If I need to speak to management about anything, they always respond and get back to me very quickly. Very professional, very informative, caring and go out of their way to do the best possible,
to provide a great service.
Thank you for caring.

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Review from Susan O (Daughter of Client) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my mum is getting. All staff are friendly and caring. We have one carer who does go above and beyond, I've not been well myself recently and she's also been there for me as well as my mum. I couldn't fault any of the carers, to be honest.

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Review from Kelly M (Granddaughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not recommend this company enough. They go above and beyond for my Nan who has dementia and can be hard work on the best of days but the care given by these girls (I say girls cause my Nan will only have female care workers which again they have accommodated for her) is second to none they are brilliant
and very easy to communicate with especially the manager she is always on hand for me to ask questions regarding my Nans care, every one of the staff are so good with my Nan from looking after her to having the odd sing-along and dance to Nat king cole with her. I can’t recommend this company enough. Honestly 100% from me and my family.

Reply from Lynda Leitch, Manager at New Day Care Ltd

Thank you for your kind words. We will pass this on to all carers and management.


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Review from D J (Relative of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Day Care have been amazing and have really helped my relative. I feel confident that they will alert family and local authorities or medical services should anything change. Caring staff with a friendly approach.

Reply from Lynda Leitch, Manager at New Day Care Ltd

New Day Care will pass on all your kind words to the carers and management. Thank you.


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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for New Day Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for New Day Care Ltd is calculated as follows: ( (131 Excellents x 5) + (5 Goods x 4) ) ÷ 136 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for New Day Care Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about New Day Care Ltd

What Type of Services does New Day Care Ltd offer?

New Day Care Ltd offers Home Care.

How many Carers does New Day Care Ltd employ?

New Day Care Ltd employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact New Day Care Ltd to verify any information. View our terms and conditions. New Day Care Ltd has an Enhanced Service – more info.