New Day Care Ltd Reviews (24)
New Day Care Ltd has a Review Score of 10 (9.963) out of 10, based on 23 reviews in the last 2 years. Over all time New Day Care Ltd has 24 reviews.
Review from Doreen W (Friend of Client) published on 12 September 2023
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Overall Experience
5.0 out of 5
It's a big comfort to me knowing she is surrounded by some of the best carers I've ever met. I live quite a distance away but I'm always informed of any problems.
Reply from Lynda Leitch, Manager at New Day Care Ltd
Thank you for your very kind words. We will pass this on to all carers and management.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E L (Daughter of Client) published on 1 September 2023
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Overall Experience
4.0 out of 5
Reply from Lynda Leitch, Manager at New Day Care Ltd
Thank you for your kind words, I will pass these on to her regular carer.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela F (Daughter of Client) published on 30 August 2023
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Overall Experience
5.0 out of 5
Reply from Lynda Leitch, Manager at New Day Care Ltd
Thank you, we will pass your kind words on to your mum's carers
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Debbie W (Daughter of Client) published on 25 June 2018
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Overall Experience
5.0 out of 5
During their visits all his personal care was taken care of, leaving him fresh, clean and smiling each day. Before long he was chatting with them about his times in the merchant navy and his grandchildren and they always took the time to listen. The whole team from New Day Care treated him with the utmost respect and dignity.
Sadly he passed away recently and following his death the manager visited my mum, bringing her a card and flowers and also attended his funeral.
The only thing that I regret is that I didn't bring them in much sooner!!
Thank you New Day Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 10 (9.963) out of 10 for New Day Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.963 for New Day Care Ltd is calculated as follows: ( (131 Excellents x 5) + (5 Goods x 4) ) ÷ 136 Ratings = 4.963
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for New Day Care Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
