Right at Home (Welwyn, Hatfield & St Albans)

Weltech Centre, Ridgeway, Welwyn Garden City AL7 2AA
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Top 20 award
10 47 Reviews
  • Right at Home (Welwyn, Hatfield & St Albans), Welwyn Garden City
Right at Home Welwyn, Hatfield & St Albans is an Outstanding rated Home Care provider (April 2019) and one of the highest ranking in the East of England, making it one of the best care providers in Hertfordshire.

Their clients receive the highest quality of care possible and as they are a 5 STAR employer, their staff are very well supported too.

Right at Home provides versatile support and care packages to people who require assistance at home. The packages are tailor-made to meet the needs of the individual, whether that may be recovering from a hospital stay, full-time live-in care, or just a bit of companionship and support around the home.

By offering a minimum of one-hour visits, Right at Home Welwyn, Hatfield & St Albans is able to focus on the individual, improving the quality of the client's lives as well as the lives of the family members. Family members are often forgotten and also need help and support with daily life to still help and support loved ones.

All care workers complete in-depth training in the skills required to make a difference in the lives of the clients, alongside a commitment to a friendly and compassionate service.

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Care Provided by Right at Home (Welwyn, Hatfield & St Albans)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirsty & Keith Sheena (Directors)

Funding & Fees Guide for Right at Home (Welwyn, Hatfield & St Albans)

  • Prices

  • We charge a standard hourly rate for weekday visits with a small increase for weekends. We do not charge any extra for evening calls.

  • Bank holidays are charged a time and a half, with special bank holidays (Easter Sunday, from 3 pm on Christmas Eve, Christmas Day, from 3 pm on New Year's Eve and New Year’s Day) being charged a double time.


    We charge a standard hourly rate for weekday visits with a small increase for weekends. We do not charge any extra for evening calls.

Right at Home (Welwyn, Hatfield & St Albans) Reviews (47)

Total of 47, showing 1-20
10

Right at Home (Welwyn, Hatfield & St Albans) has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (Welwyn, Hatfield & St Albans) has 47 reviews.

Overall Experience

  • 46
  • 1
  • 0
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Date Published

47
2
5
15
32

Review from Paul C (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has provided excellent care for my mum since last October until now when she moved in to sheltered accommodation. All of the carers that mum came in to contact with have looked after her with compassion and professionalism. The communication flow between the management team, the carers
and myself was excellent. It helped so much to know, sometimes each day, how the visit had gone and how mum was. I would highly recommend Right at Home to anyone looking for professional and compassionate support for themselves or their relative.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for mentioning all of us, the Care Team and the Management Team, in your lovely review. We do pride ourselves on our communication, which of course starts from the carers observations shared to us, and thereafter we like to keep the families in the loop too. It was lovely supporting your Mum, after a few visits she began to build a good rapport with our carers . We wish her well in her new sheltered accommodation.


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Review from D G (Son of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really high level of care for Mum and wonderful interaction with us as well. We were extremely happy with the care provided and the transition to greater care needed was done in a thoughtful and caring manner.

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Review from Jen M (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank the Deputy Care Manger and her lovely team of carers for the great service they all provided helping my mum, whilst she was living at home.
I highly recommend this company and would definitely use them again in the future. Once again, many thanks.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you so much. I've let the care team know, you've taken the time to write a lovely review. The carers thoroughly enjoyed their visits with your mum. We felt as if we worked in a team with the family too, and this is how we like to be. Great family support and a lovely client.


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Review from Richard D (Son of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has provided excellent care for our mum over the past year or so. All of the carers have looked after Mum with compassion and professionalism and have done their utmost to meet our changing needs. I would highly recommend Right at Home.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for taking the time to give a lovely review. We enjoyed our visits with your mum. She loved showing and telling us all about the family photos, and her life experiences. Coffee and cake outings were great too.


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Review from Georgia K (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff who attended Mum were incredibly kind and attentive. They helped to enrich her life and became good friends. They had such a positive impact on her life and mine too! In the past Mum had used other caring companies but Right at Home were by far the best and altogether very lovely. Thank
you again and again for all you did for her.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

What a lovely review, thank you Georgia. We felt privileged to enable your Mum to continue doing what she enjoyed. Creative works and trips out. Her positive can-do attitude, rubbed off on the carers too. She will always remain in our thoughts.


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Review from Moril R (Relative of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home and its staff came to the aid of our family after my father was discharged from hospital. At the time we had no help and had fallen through the cracks, and he was very ill and no one from the local NHS organisations knew he was at home or in need of help. Without Right at Home we would
not have coped and my dad would have ended up straight back in hospital, the one thing he said he didn't want to happen. Ever since, even when we had some NHS funded carers helping, we decided as a family to retain the services of Right at Home throughout. Due to the kindness and care of all the team of ladies who have helped look after him, and give my mum a well-deserved break in addition to offering her help and support, not when asked, but when it was seen to be needed.

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Review from Helen M (Sister of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has always been positive. My brother has been consistently treated with respect and empathy and I have always been dealt with in a friendly way and kept in the loop regarding his situation. I have been seriously impressed by the dedication, flexibility and caring attitude of all the staff
I have come into contact with.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you. We absolutely try to make a difference, and to help clients smile throughout the day. Enablement to continue to be as independent as possible is our aim here. Getting to know the family is an added bonus for us. Makes us smile too.


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Review from T L (Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I am given and the carers support me well!

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for your kind words and taking the trouble to complete a review. I've let the care team know as the always look forward to attending your calls.


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Review from Jonathan M (Son of Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home and its staff came to the aid of our family after my father was discharged from hospital. At the time we had no help and had fallen through the cracks, and he was very ill and no one from the local NHS organisations knew he was at home or in need of help.
Without Right at Home we would
not have coped and my dad would have ended up straight back in hospital, the one thing he said he didn't want to happen. Ever since, even when we had some NHS funded carers helping, we decided as a family to retain the services of Right at Home throughout. Due to the kindness and care of all the team of ladies who have helped look after him, and give my mum a well-deserved break in addition to offering her help and support, not when asked, but when it was seen to be needed.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you Jonathan for such a positive account of the care we have been providing. Absolutely we hope to do our best to maintain some mobility and engage with interesting conversation. It is a team effort and the family are so supportive. The carers really enjoy spending time with your dad.


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Review from Caroline S (Daughter-in-law of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been caring for my mother-in-law daily for six years, due to her evolving vascular dementia. Three years ago we made a decision to involve care services. Relinquishing responsibility was a difficult decision, but Right at Home (Welwyn, Hatfield and St Albans) reassured us that this was the right
thing to do, enabling my mother-in-law to remain in her own home as we work as a team with the carers.
Each carer has their own personality and methods to engage with my mother-in-law. Their care sessions are interesting; they are patient despite the repetition of my mother-in-law’s behaviour, are thoughtful and work well with us to develop new strategies as demands change. They offer ideas to enhance the care, including dietary and exercise suggestions.
We now have the confidence to take mini-breaks, knowing that Right at Home have our backs and my mother-in-law’s care at heart. Instant communication via their app, and 24-hour telephone contact adds to our reassurance.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you Caroline for such a lovely review. Over the past few years, we have got to know your mother-in-law well. It was such an enjoyable call to attend and we hope to keep her well-supported for more years to come. It is so nice to share communications with you, we really feel it's a great team.


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Review from M G (Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed by the care, thoughtfulness and kindness of the staff of Right at Home.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you; the carers love attending your calls, the conversation always flows, and each carer looks forward to their visit.


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Review from Helen M (Daughter of Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy to help and go above and beyond what is expected of them. Peace of mind for me and my family that the staff are available to help in any way that they can.
Always kept informed of what is going on.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you, Helen. Communication is so important, and we always try our best to keep everyone in the loop. Glad to hear it helps with peace of mind. It's a great call, and we are pleased we helped to make a difference.


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Review from Jill W (Daughter of Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always enjoyed her visits from her carers and this added to her having a much better quality and happy life. She we couldn't get this care in place earlier! All the ladies were lovely and showed great kindness towards my mum.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you Jill. The carers enjoyed their visits and the laughter that was had. We would have loved to have known her for longer, but we also admire her determination of independence, not to want care initially. At peace now. Thank you for taking the time to add a review.


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Review from L J (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with the given by the careers from Right at Home (Welwyn, Hatfield and St Albans) for my mum. It made such a difference and gave us great peace of mind knowing that she was being looked after, especially since we are not local enough to check in on her. The office staff were
a pleasure to deal with and were always so helpful with all our questions. I couldn’t recommend them highly enough.

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Review from M S (Daughter of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and compassionate care, with attention to detail and always willing to go the extra mile. Our father has been very happy with the care Right at Home have provided and we would not hesitate in recommending them.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you so much for the lovely review. Your dad is such a gentleman the care team thoroughly enjoyed supporting him. On a separate note it was great getting to know you both too. With best wishes for the future.


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Review from G T (Daughter of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care was excellent. The carers were friendly and thoughtful. They sat with my mum or dad and talked with them about things they liked and were interested in. The carers were on time and paid attention on each visit.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for your time in giving a review. Our carers loved their visits to your parents and thoroughly enjoyed helping to recall past memories, hearing life stories and promoting their independence.


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Review from Mark G (Son of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We took a while looking for a company that could give companionship and friendship to our mum without the need for personal care. Mum remains quite independent but has short-term memory loss and needs prompting and support.
The carers that visit mum are so friendly and patient with her and we notice
much improvement in her mood just in the last few weeks. Since reluctantly giving up her driving licence she has lost much of her independence but the carers now take her out in the car and she goes shopping so that she can choose her own groceries. I live two hours away from my mother and my brother is a full-time carer himself, Right At Home gives us peace of mind. Communication is excellent from the care package for my mother to the visit reports on the App OpenPass which can be viewed shortly after the visit.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for this lovely review. We are so pleased you see an uplift in your mum's mood. The carers are thoroughly enjoying visiting. Prompting and enabling your mum to do things for herself. The shopping visits are enjoyable, especially when mum says I don’t need anything, yet chooses a shopping basket of groceries to bring home! We love keeping people as independent as possible, Your mum is a joy to be with and as the weeks go on the rapport will build even more. (I’ve shared your lovely review with your mum's care team.


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Review from A B (Client) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Cannot be faulted.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you. It means a lot to us to receive feedback from our clients. I will of course let your team of carers know you are happy with the support and that you've kindly put it into words. They always say they enjoy the good conversation and the daily laughs they have with you. A lovely first call, to start the day off with a smile!


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Review from Hugh J (Husband of Client) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my wife and I are in our 70th year. We are not disabled but my wife suffers from vascular dementia and I have some heart problems. The help and attention offered by the carers have been happily accepted by my wife and has made my life possible. We are fortunately in a position of being able to
afford it. It has made my life possible.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you, Hugh, for such a lovely positive review. It's so nice to hear that our support helps to make life a bit easier. The team of carers love engaging with you both. Getting to know the family has helped to provide a full background for likes and dislikes and enables us to be truly person-centred. I can't wait to tell your team of carers about this review! Thank you.


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Review from Audrey W (Client) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always cheerful and helpful! Will take on any tasks. Answer and make phone calls including Doctors and District Nurses. Leaves kitchen etc in excellent state. Would not do without your help!

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Audrey, we love supporting you. Thank you so much for your lovely review. Our carers enjoy helping you to maintain your independence. We always look forward to our visits with you!


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (Welwyn, Hatfield & St Albans) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (Welwyn, Hatfield & St Albans) is calculated as follows: ( (90 Excellents x 5) ) ÷ 90 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Welwyn, Hatfield & St Albans) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (20)

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Meet the Team (5)

Kirsty

Kirsty Sheena

Job Title: Director & Registered Manager

Joined: 2017

Kirsty is the Managing Director and Registered Manager at Home Welwyn, Hatfield & St Albans.
She recently completed her NVQ Level 5 in Health & Social Care.


After looking after her terminally ill father she opened the Right at Home branch in Hertfordshire in 2017 with her husband Keith.


Jackie

Jackie

Job Title: Deputy Care Manager

Joined: 2020

Jackie is the Deputy Manager of Right at Home Welwyn, Hatfield & St Albans and manages the team of Carers & Seniors.


She has recently completed her NVQ Level 5 in Health & Social Care.


Keith

Keith Sheena

Job Title: Managing Director & CTO

Joined: 2017

Keith is the Managing Director and CTO of Right at Home Welwyn Hatfield & St Albans.
He started the business in 2017 along with his wife Kirsty and manages the back office & IT systems.


Theresa

Theresa

Job Title: Recruitment Coordinator

Joined: 2021

Theresa is the recruitment coordinator at Right at Home Welwyn, Hatfield & St Albans.


She is looking forward to starting her NVQ Level 5 diploma in Health & social care.


Sam

Sam

Job Title: Admin Assistant

Joined: 2019

Sam was a part-time Caregiver for Right at Home but during the Covid-19 pandemic, she started helping out in the office. She did a great job and now spends all of her part-time hours as an Admin Assistant helping to keep the office running smoothly.


Frequently Asked Questions about Right at Home (Welwyn, Hatfield & St Albans)

What Type of Services does Right at Home (Welwyn, Hatfield & St Albans) offer?

Right at Home (Welwyn, Hatfield & St Albans) offers Home Care.

How many Carers does Right at Home (Welwyn, Hatfield & St Albans) employ?

Right at Home (Welwyn, Hatfield & St Albans) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Welwyn, Hatfield & St Albans) to verify any information. View our terms and conditions. Right at Home (Welwyn, Hatfield & St Albans) has a Platinum Service – more info.