Right at Home (Welwyn, Hatfield & St Albans)

Weltech Centre, Ridgeway, Welwyn Garden City AL7 2AA
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Top 20 award
10 47 Reviews
  • Right at Home (Welwyn, Hatfield & St Albans), Welwyn Garden City
Right at Home Welwyn, Hatfield & St Albans is an Outstanding rated Home Care provider (April 2019) and one of the highest ranking in the East of England, making it one of the best care providers in Hertfordshire.

Their clients receive the highest quality of care possible and as they are a 5 STAR employer, their staff are very well supported too.

Right at Home provides versatile support and care packages to people who require assistance at home. The packages are tailor-made to meet the needs of the individual, whether that may be recovering from a hospital stay, full-time live-in care, or just a bit of companionship and support around the home.

By offering a minimum of one-hour visits, Right at Home Welwyn, Hatfield & St Albans is able to focus on the individual, improving the quality of the client's lives as well as the lives of the family members. Family members are often forgotten and also need help and support with daily life to still help and support loved ones.

All care workers complete in-depth training in the skills required to make a difference in the lives of the clients, alongside a commitment to a friendly and compassionate service.

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Care Provided by Right at Home (Welwyn, Hatfield & St Albans)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirsty & Keith Sheena (Directors)

Funding & Fees Guide for Right at Home (Welwyn, Hatfield & St Albans)

  • Prices

  • We charge a standard hourly rate for weekday visits with a small increase for weekends. We do not charge any extra for evening calls.

  • Bank holidays are charged a time and a half, with special bank holidays (Easter Sunday, from 3 pm on Christmas Eve, Christmas Day, from 3 pm on New Year's Eve and New Year’s Day) being charged a double time.


    We charge a standard hourly rate for weekday visits with a small increase for weekends. We do not charge any extra for evening calls.

Right at Home (Welwyn, Hatfield & St Albans) Reviews (47)

Total of 47, showing 21-40
10

Right at Home (Welwyn, Hatfield & St Albans) has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years. Over all time Right at Home (Welwyn, Hatfield & St Albans) has 47 reviews.

Overall Experience

  • 46
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Date Published

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Review from B P (Client) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

General day to day help and companionship is excellent.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you. We all enjoy supporting you. The carers really enjoy the lovely conversations whilst keeping up your mobility with daily walks in the countryside and shopping in the town.


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Review from Pauline P (Daughter of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with Right At Home (Welwyn, Hatfield & St Albans) care for my parents. I truly know they care for my family. Over and over again, they go above and beyond to make schedules, visits and trips to the doctors work for my parents. On one occasion, an early morning call was needed to
help my father prepare for transportation and our lovely carer offered up right away to come early in the morning to help him be ready in time. I live far away from my parents and the ease of mind knowing that they and we have such caring individuals who come in twice a day to care for my parents helps me sleep at night. It is like having family taking care of my Mum and Dad. My Mum has said regarding her carers that she loves them! My Mother is always telling me what they got done together that day and how great she feels to have chores and companionship. From the owners to our carers, everyone I have met couldn't be nicer and more accommodating. I know my parents have been well looked after.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you Pauline for your lovely comments. The carers don't feel like they are at work when they are with your Mum and Dad. It really is like home from home. We don't do things for them, we do things with them and this makes our visits so rewarding. Supporting what they can do for themselves and assisting with tasks that are just a bit too much. Yes, the early morning hospital visit was a bit of a challenge but how could we resist not seeing your Dad's face as he woke up at 05.30 am! Glad it all worked out well. Our visit communication technology certainly brings us together and it's great that you can see in real-time what has gone on at the visit each day, even though you are a good many miles away! Stay well and hope to see you soon again.


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Review from Susan S (Goddaughter of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers I have met have all been charming, polite, helpful and very good with my Godmother. They have taken time to chat, take an interest in her and make her feel good. As it is early days with my contact with Right at Home (Welwyn, Hatfield & St Albans) I cannot comment further but am very happy
as to how it is all working out.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you, Susan. Yes, early days at the moment, and we appreciate how difficult it is to begin with allowing caregivers to support. The trust and rapport are building and routines are forming. Hopefully, we will give you peace of mind that daily needs are attended to and companionship brings enjoyable conversations along with meal prep and enablement to support with personal care. Carers are enjoying getting to know your Godmother, reminiscing back to her days as a translator they are now all learning French!


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Review from Gordon R (Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate having the same regular carers. I can get to know them well and they get to know me very well too. The carers fit right in within our home environment which is great and we feel very at ease with them.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Good to hear from you Gordon. Carers have a smile on their faces after every call. They love the laughter and banter they have with you. I really do think you have got to know our carers as much as they have got to know you. It's great that we also have got to know your lovely family too, and via technology, we can commutate around the world! Keep smiling Gordon.


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Review from Rosemary S (Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Post my operation for the hip replacement, I had a lot of care from Right at Home (Welwyn, Hatfield & St Albans). They did some shopping, some cleaning and ironing. In recent years I have come to terms with my condition, I manage to do the cleaning and ironing myself now and receive my shopping online.
So what I value most with the carers is companionship, it is really nice to have contact with the carers, being in isolation. I think you are all marvellous.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you, Rosemary. It's a pleasure to support you. I know your team of carers look forward to the visits and listening and sharing stories of past experiences. Now that lockdown is starting to relax we look forward to joining you for a walk in the sunshine too!


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Review from Lynda B (Daughter of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When first seeking advice for care for my father the company were very helpful. My father and I felt very comfortable at the first meeting. The carers that have assisted my dad, have been very thoughtful to his daily needs and very professional. Being able to read the carers reports each day has been
excellent. Communication is excellent.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for your kind comments, Lynda. The Caregivers love visiting your Dad. On the good days enabling him to do things for himself and on other days being a listening ear, sharing conversation. I know Dad was apprehensive to start with, but it didn't take him long to get to know the carers and enjoy their company and support. Giving you peace of mind, knowing all is fine whilst you are working.


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Review from Eve R (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the things I like about having a carer is the companionship I enjoy. They are always ready to help but never intrude. I am lucky in having carers I feel I know. Fortunately, I seem to have the ones who feel they know me and my husband, so we don't have to worry and my children have peace of mind,
thank goodness.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for your kind words Eve, it has been a delight to look after you and your husband over the past few years and I know your carers love coming to support you both. You have a lovely family both here and abroad and it is great that with digital technology we can keep them in the loop easily.


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Review from Niki S (Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received home care support for myself and my growing family for the best part of 20 years and have experienced a fair few care companies in Hertfordshire as a result. It has taken me a long time to find a company where I feel completely comfortable in my skin and in my home to be around. I am
very blessed in the fact that I am more than capable of communicating the needs of myself and my teenagers and as life dictates these can change quickly as things evolve. The line of communication between myself, the carers and the office is second to none and nothing is ever a problem. It is also important to note (from my perspective anyway) that Right at Home are also the only care company that I have dealt with that handle life on a case by case basis and have no hidden agenda at play which is to me a complete breath of fresh air and I can't thank them enough.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Thank you, Niki. We thoroughly enjoy supporting you and helping out with the daily household chores. Enabling you to concentrate on your family, and give you time to focus on your own life-time goals, for which I know, you will forever be determined to achieve, as you are an amazing independent lady!


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Review from Andrew K (Son of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Right at Home to anyone with regards to the services and attention they provide. Not only are they professional in the care, but kind and thoughtful in the manner they provide it. In all my dealings I have never had a cause for concern, and this is not only
a great relief to me, but I know my Mother appreciates it too.

Reply from Jackie Gamby, Deputy Care Manager at Right at Home (Welwyn, Hatfield & St Albans)

Andrew, thank you so much for your lovely comments and feedback about our team. Our team of caregivers that visit, enjoy their time with your Mum, helping with daily domestic chores, companionship and assistance with personal care when needed. I wonder if we can help to plant and grow more lettuces in the tub this year! It's good to know you are also getting that peace of mind that we know makes a huge difference to the families of our clients. I've let the caregivers know you have been so complimentary. Thank you.


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Review from Rosalie L (Client) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with all carers.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Dear Rosalie, it is a please to support you each day; I know our carers really enjoy spending time with you.


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Review from Wendy G (Daughter of Client) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I made sure I researched to find an outstanding company, and this is what I've found. Very happy with the care or my mum.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you, Wendy, we are delighted that you are very happy with your mother's care. We look forward to continuing to support her.


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Review from Alette A (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home carers have been absolutely excellent. They have cared for my mother and in turn provided respite for my father. They have, without exception shown compassion and tenderness in the care they have provided and brought sunshine and companionship into the house during this bleak time. The
company has also supported me in finding and transitioning to residential respite care. I would highly recommend this company to anyone seeking care for their family.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you Alette for your lovely review. It has been a delight looking after your parents and we wish your mother well in her new residence.


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Review from Alan W (Son of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased to have Right at Home providing care for my mother. The carers are very good and take time to make sure she is set up for the day and she gets on well with them. We also have a good relationship with the management team who keep us well informed, particularly helpful as we live some
distance away. We also have the confidence that medical assistance is called if it is needed.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you Alan, we are glad that your mother is getting on well with our carers and that our service is also giving you peace of mind knowing that she is being looked after very well.


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Review from Michael M (Client) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are professional and competent. They are also charming and it seems as if they are truly vocational as opposed to just doing the job. The management are extremely helpful as well as being very aware of safety issues.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you, for your appreciative review. I'm glad you feel that it's more than just a job for our carers. We make sure everyone who we employment passes the "Mum" test so we know they will look after you just as well as they would their own family members.


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Review from H B (Daughter of Client) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are very happy with the service supplied by Right at Home. The care staff are absolutely brilliant. We are grateful for both the support and quality of care. Thank you so much to everyone at Right at Home.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for your review, I know the carers enjoy looking after your family members.


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Review from Jon P (Son of Client) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Right at Home, Hemel Hempstead when my mother-in-law needed care. It made sense to continue with the franchise when my parents needed some help. The Welwyn franchise’s response to my request was fantastic and I was fortunate that they had the capacity to meet my parents' needs quickly. The carers
are lovely and my parents and I are so grateful for all their help. What I really find important is that Right at Home can provide (subject to having the staff available) care from an hour or so a day right up to 24-hour live-in care.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you, Jon, for your lovely review, it is a real pleasure looking after your parents.
It's nice to have someone experience the high levels of service from more than one Right at Home office.


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Review from Jo A (Daughter of Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the care excellent, and the carers show respect and help my father to live an independent life. They always show patients and have a smile for him when they are here. They show a genuine interest in him and encourage him with his daily activities.

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Review from Sarah N (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were extremely professional but maintained an important person in my dads daily life, he enjoyed their visits and they always took time to chat and listen to my dad. They would always contact me if there was a problem and were very flexible if things weren’t working or things changed.
I highly recommend them.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for your kind review, your father was a lovely gentleman and I know all the carers and I enjoyed visiting him.


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Review from Ann D (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Right at Home. The carers are all excellent and all management/office staff are friendly, professional and extremely responsive. The carers arrive when expected and have without fail looked after mum and met her needs well. Their excellent, reliable help has enabled me
to carry on working knowing that she is safe and well looked after. I have already recommended them several times to people asking about care at home providers.

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Review from John P (Son of Client) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a heart attack, my Mother (92) returned home from hospital weaker, more tired, more vulnerable, less mobile and less able to look after herself physically. She remained however as bright as a button mentally and was determined to remain at home.
From the moment Right at Home came to assess
the kind and amount of care my mother would need, my sister and I were impressed by the professionalism, thoroughness, empathy and respect they exuded. Indeed, over the following weeks both the manager who organises the carer roster each week and the carers themselves proved to fantastic in the help they provided: her personal needs, helping her get up and washed, preparing 3 meals a day and getting her ready for bed. They are all very conscientious and will help mum in a number of ways in addition to their duties. They spend time chatting as well. They always look out for Mum's health, contacting us whenever they feel concerned. Both my sister and I feel very fortunate to have found them.

Reply from Keith Sheena, Director at Right at Home (Welwyn, Hatfield & St Albans)

Thank you for your lovely comments. Your mother is a delight to look after and very popular with our caregivers.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (Welwyn, Hatfield & St Albans) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (Welwyn, Hatfield & St Albans) is calculated as follows: ( (90 Excellents x 5) ) ÷ 90 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Welwyn, Hatfield & St Albans) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (20)

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Meet the Team (5)

Kirsty

Kirsty Sheena

Job Title: Director & Registered Manager

Joined: 2017

Kirsty is the Managing Director and Registered Manager at Home Welwyn, Hatfield & St Albans.
She recently completed her NVQ Level 5 in Health & Social Care.


After looking after her terminally ill father she opened the Right at Home branch in Hertfordshire in 2017 with her husband Keith.


Jackie

Jackie

Job Title: Deputy Care Manager

Joined: 2020

Jackie is the Deputy Manager of Right at Home Welwyn, Hatfield & St Albans and manages the team of Carers & Seniors.


She has recently completed her NVQ Level 5 in Health & Social Care.


Keith

Keith Sheena

Job Title: Managing Director & CTO

Joined: 2017

Keith is the Managing Director and CTO of Right at Home Welwyn Hatfield & St Albans.
He started the business in 2017 along with his wife Kirsty and manages the back office & IT systems.


Theresa

Theresa

Job Title: Recruitment Coordinator

Joined: 2021

Theresa is the recruitment coordinator at Right at Home Welwyn, Hatfield & St Albans.


She is looking forward to starting her NVQ Level 5 diploma in Health & social care.


Sam

Sam

Job Title: Admin Assistant

Joined: 2019

Sam was a part-time Caregiver for Right at Home but during the Covid-19 pandemic, she started helping out in the office. She did a great job and now spends all of her part-time hours as an Admin Assistant helping to keep the office running smoothly.


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