Empowering U Care (Walsall & Wolverhampton)

Bellamy House, Wilkes Street, Willenhall WV13 2BS
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6 Reviews
  • Empowering U Care (Walsall & Wolverhampton), Willenhall
Empowering U Care (Wolverhampton) offers domiciliary care to people who wish to receive support at home.   

Skilled staff are dedicated to ensuring elderly people, those with disabilities and others who need it receive compassionate, personalised care.   

Home care services include personal care, medication management, assistance to get to appointments and companionship.

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Care Provided by Empowering U Care (Walsall & Wolverhampton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Nicola Protheroe-Jones (Head of Services)

Empowering U Care (Walsall & Wolverhampton) Reviews (6)

Over all time Empowering U Care (Walsall & Wolverhampton) has 6 reviews.

Overall Experience

  • 4
  • 1
  • 1
  • 0
  • 0

Date Published

6
0
0
0
6

Review from S P (Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This company was okay for a while but when I needed extra support the company and social worker decided to take it off me. The company is overworked and understaffed but that doesn’t excuse how I have been treated. Some of the staff are lovely, however, some are rude and make you feel bad for things
when they are not your fault. I appreciate the things that the company have done but I feel like they are on your side for a while and then suddenly they don’t want to know.

Reply from Management, Management at Empowering U Care (Walsall & Wolverhampton)

We are grateful for your feedback, S P. This will be used to help improve our service for you and others in future. As has been explained, unfortunately, we can only advise on the number of publicly funded hours of care and support you receive, this responsibility lies solely with the local authority. We will investigate any wrongdoing with regards to comments you have made and will follow this up with subsequent spot checks to ensure our standards remain high.


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Value for Money

Review from S J (Mother of Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with staff on a daily basis, and also the management.

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Review from Sagneir B (Mother of Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's good.

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Review from Victoria S (Client) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company has helped me a lot and taught me how to be independent.
I have come along with my independence and learnt new things.

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Review from S J (Client) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the progress I am making and the staff always make me feel valued and helped with the issues I have.

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Management

Treated with Dignity

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Review from Alan F (Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think this company is good. They always help me when I need it.

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Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Empowering U Care (Walsall & Wolverhampton)

What Type of Services does Empowering U Care (Walsall & Wolverhampton) offer?

Empowering U Care (Walsall & Wolverhampton) offers Home Care.

How many Carers does Empowering U Care (Walsall & Wolverhampton) employ?

Empowering U Care (Walsall & Wolverhampton) employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Empowering U Care (Walsall & Wolverhampton) to verify any information. View our terms and conditions. Empowering U Care (Walsall & Wolverhampton) has an Enhanced Service – more info.