Seniors Helping Seniors Mid Surrey and West Kent

6 Tresillian Way, Goldsworth Park, Woking GU21 3DL
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9.5 6 Reviews
  • Seniors Helping Seniors Mid Surrey and West Kent, Woking
Seniors Helping Seniors is an award-winning care service dedicated to enriching the lives of the elderly. With a deep commitment to the well-being of seniors in Mid Surrey and West Kent, they provide a wide range of personalised senior domiciliary care services with a mission to offer support, care and companionship seniors need to maintain their independence, dignity and quality of life.

Seniors Helping Seniors offers services in both the Mid Surrey and West Kent areas.

Mid Surrey Areas covered include:
- Guildford
Bellfields, Boxgrove, Bramley, Burpham, Guildford Town, Jacobs Well, Merrow, Onslow Village, Park Barn, Send, Shalford, Shamley Green, St Nicholas, Stoughton, Tillingbourne, Westborough, West Clandon, Wisley, Worplesdon.
- Godalming:
Binscombe, Busbridge, Compton, Elstead, Farncombe, Godalming, Hambledon, Milford, Peasmarsh, Shackleford, Thursley, Witley.
- Woking:
Barnsbury, Bisley, Brookwood, Byfleet, Goldsworth Park, Gresham Park, Hook Heath, Horsell, Kingfield, Knaphill, Maybury, Mayford, Mount Hermon, Old Woking, Pyrford, Ridgway, Sheerwater, St John’s, Sutton Green, West Byfleet, Westfield, Woking, Woodham.

West Kent Areas covered include:
- Sevenoaks
Badgers Mount, Brasted, Crockenhill, Dunton Green, Edenbridge, Eynsford, Farningham, Halstead, Hartley, Hextable, Horton Kirby, Kemsing, Knockholt Pound, Leigh, New Ash Green, Otford, Pratts Bottom, Riverhead, Seal, Sevenoaks, Shoreham, Sundridge, Swanley, West Kingsdown, Westerham.
- Tonbridge & Malling
(Aylesford, Birling, Borough Green, Burham, Ditton, East Malling, East Peckham, Golden Green, Hadlow, Ham Hill, Hildenborough, Holborough, Ightham, Kings Hill, Larkfield, Leybourne, Mereworth, Offham, Plaxtol, Ryarsh, Shipbourne, Snodland, Stansted, Trottiscliffe, Tonbridge, Trench, Vauxhall, Walderslade, Wateringbury, West Malling, West Peckham, Wouldham, Wrotham.

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Care Provided by Seniors Helping Seniors Mid Surrey and West Kent

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tim Heaney (Owner)
  • Admission Criteria
    • Nursing Care

Funding & Fees Guide for Seniors Helping Seniors Mid Surrey and West Kent

  • Prices

  • £34-£40 per hour, depending on the service and time of day.
    Bank holidays: time and a half.

  • Flat fees for easy budgeting. Mileage is included except for exceptional locations and trips out with clients.
    Fees vary for companionship care and personal care services. Assessments are free of charge.

Seniors Helping Seniors Mid Surrey and West Kent Reviews (6)

9.5

Seniors Helping Seniors Mid Surrey and West Kent has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time Seniors Helping Seniors Mid Surrey and West Kent has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
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Date Published

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Review from Bill B (Son of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding. We had a disastrous experience with another provider and SHS rapidly responded to our urgent need and have been wonderfully looking after my elderly parents ever since. They are extremely helpful and flexible, and every one of their carers is really kind as well as totally reliable.
I've got to know the owner, who runs the Surrey and Kent franchise, a little and he is so impressive. Really dedicated to making a difference to his clients, he repeatedly goes out of his way to help in lots of small ways as well as delivering a first rate service overall. I can't recommend them highly enough

Reply from Tim Heaney, Owner at Seniors Helping Seniors Mid Surrey and West Kent

Thank you so much for your heartfelt review. We're truly grateful for your kind words and are so pleased we could step in when you needed support most. It's wonderful to hear that our carers have made such a positive difference for your parents and that you've found our team to be kind, flexible, and reliable. Thank you again for your trust and recommendation-we appreciate it.Kind regardsTim Heaney


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Review from Vanessa S (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy we found SHS - everyone we have come into contact with has been kind, approachable, professional, friendly and caring. Everything we could want for our Mum from a companion/carer and especially that SHS do their best to match the helper with the user's interests such as music, gardening, literature
- it all helps create a quick bond and lots of scope for chats and discussions. The social aspect is easily as important as the actual help around the house - invaluable.

Reply from Tim Heaney, Owner at Seniors Helping Seniors Mid Surrey and West Kent

Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with SHS. It means the world to us to know that our team has made a meaningful difference for your mum and your family. Matching our helpers based on shared interests is something we truly believe in-it's wonderful to hear how much that has enhanced the connection and companionship. We're here to support not just with practical help, but also to nurture those valuable social bonds. Thank you again for your trust and lovely feedback!Kind regardsTim Heaney


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Review from Sue E (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using seniors helping seniors for nearly 3 years.
Then have been supporting my father with companionship and are very reliable. As well as companionship, the support will offer to take dad out for drives in the countryside ( which he loves) coffees and lunches out , but also are very reliable
to support dad to medical appointments.
We are delighted with the service.

Reply from Tim Heaney, Owner at Seniors Helping Seniors Mid Surrey and West Kent

Thank you so much for your kind words and continued trust over the past three years. We're truly honoured to support your father and to know that he enjoys the companionship, outings, and countryside drives with our team. It's always our goal to provide not just reliable support, but meaningful moments and care. We're delighted to be part of his life and truly appreciate your heartfelt feedback!Kind regards,Tim Heaney


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Review from Michaela D (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care that Seniors Helping Seniors provide for my Mother is excellent, they are proactive and really care about their Clients. My Mother has been looked after by Seniors Helping Seniors for over a year now, in that time we have had a diagnosis of Alzheimers and they have tailored and
altered the care provided with sensitivity and efficiency.

Reply from Tim Heaney, Owner at Seniors Helping Seniors Mid Surrey and West Kent

Thank you so much for your kind feedback. We're honoured to support your mother and truly appreciate your recognition of the care and adaptability our team provides. It's important to us to be responsive and compassionate as needs change, and we're glad that's been your experience.Kind regardsTim Heaney


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Review from Heather C (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Seniors Helping Seniors for my mother's care and home help for several years and have been delighted with the service they provide.The carer who helps mum is kind, caring, sensible and supportive. She understands mum's needs and nothing is too much trouble. Mum always looks forward
to the carer's visits and she considers her to be a friend.
It is also very reassuring to the family to know that mum has good companionship and is being so well cared for.
Communication with the office is also easy and friendly.

Reply from Tim Heaney, Owner at Seniors Helping Seniors Mid Surrey and West Kent

Thank you for your kind words and ongoing trust in Seniors Helping Seniors. We're so pleased to hear how much your mum enjoys her carer's visits and that the support has brought comfort to your whole family.It's a privilege to be part of her care, and we truly appreciate your lovely feedback.Kind regards,Tim Heaney


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Review from Susan M (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the companionship service provided by Seniors Helping Seniors (SHS).
Our mum (aged 97) has vascular dementia which has seriously impacted her memory. This affects her ability to create relationships with new people and to engage in conversation with visitors. We recognised the
importance a couple of years ago of ensuring she gets to talk to people outside the family and we were recommended to SHS.
Mum has had the same companion for circa 2 years. She is compassionate and kind, and encourages mum to chat without making her feel anxious about the lack of memory recall. The visits are extremely valuable to mum and it gives the family a much needed break knowing she is in excellent hands for the afternoon.
We find the SHS office team to be very approachable and accommodating with any requests for extra cover, etc.
My brother and I whole-heartedly recommend SHS to anyone who is looking for a trusted and compassionate companion for a relative.

Reply from Tim Heaney, Owner at Seniors Helping Seniors Mid Surrey and West Kent

Thank you so much for your lovely review. We're delighted to hear how much your mum and your family value the companionship. It's an honour to support her, and we're so pleased she's built a trusted bond with her companion.We truly appreciate your recommendation - it means a lot to us.Kind regards,Tim Heaney


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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Seniors Helping Seniors Mid Surrey and West Kent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Seniors Helping Seniors Mid Surrey and West Kent is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seniors Helping Seniors Mid Surrey and West Kent is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Awards / Recognitions (0)

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Meet the Team (3)

Hayley

Hayley Boorman

Job Title: Registered Care Manager, (Mid Surrey and West Kent) Limited

Joined: 2024

Joined: April 2024


With over 20 years of experience in the Health and Social Care sector, Hayley Boorman brings a wealth of knowledge and expertise to her role as Registered Care Manager at Seniors Helping Seniors. She is dedicated to ensuring that our services are Safe, Caring, Responsive, Effective, and Well-led, maintaining the highest standards of compliance and care delivery.
Throughout her career, Hayley has worked across a variety of care settings, including Residential Care, Live-In Care, Supported Living, and Domiciliary Services. This broad experience has given her a deep understanding of the unique needs of individuals receiving care at home.


“I am passionate about supporting our clients to maintain their independence for as long as possible. At Seniors Helping Seniors, we are committed to providing personalised, compassionate care with love, respect, and expertise. I firmly believe in involving people in their own care, placing them at the heart of the care planning process, and ensuring they have choice and control over their support. By taking a holistic approach, we can meet not just care needs, but also emotional and social well-being, enhancing quality of life in a meaningful way.”


Hayley leads our personal care services with a strong focus on person-centred care, empowering clients to make informed decisions about their support while ensuring they feel valued, respected, and heard. She works closely with clients, families, and care teams to create tailored care plans that reflect individual preferences, routines, and aspirations.


Tim

Tim Heaney

Job Title: Owner

Joined: 2022

Meet Tim – Franchise Owner at Seniors Helping Seniors® – Mid Surrey (Guildford, Godalming and Woking) and West Kent (Sevenoaks, Tonbridge & Malling)


Before joining Seniors Helping Seniors®, Tim enjoyed a successful career in international retail with luxury brands, where he developed a passion for delivering exceptional service. His experience in the luxury sector taught him the importance of personalised care and attention to detail, values that seamlessly translate into his work in high-quality, compassionate homecare. During the pandemic, Tim saw that same level of exceptional service reflected in the work at Seniors Helping Seniors®, which inspired him to make the transition into the care sector.


Tim shares, “I’m utilising my background in management, operations, and business to make a significant contribution to people’s lives. I’ve always believed in the importance of creating lasting connections, and that’s exactly what we do at Seniors Helping Seniors®.”


Tim is deeply committed to supporting his local communities in Mid Surrey and West Kent, reflecting our motto: "To give and to receive." By helping others, we create a cycle of care and connection that strengthens the entire community.


Jenny

Jenny Heaney

Job Title: Co-Owner

Joined: 2022

Meet Jenny– Franchise Owner at Seniors Helping Seniors® – Mid Surrey (Guildford, Godalming and Woking) and West Kent (Sevenoaks, Tonbridge & Malling)


As co-owner of Seniors Helping Seniors Mid-Surrey & West Kent, I play a key role in recruitment, ensuring that our carers align with our core values: Loving, Caring, Giving, and Compassionate. I am incredibly proud of our dedicated care team, whose kindness and commitment make a real difference in the lives of our clients. Additionally, I support marketing efforts, sharing the wide range of wonderful services we offer, which enable our clients to live healthier, longer lives in the comfort of their own homes.


One of the highlights of my week is visiting our wonderful clients, offering support, companionship, and a helping hand wherever I can. It’s a privilege to be part of a team that makes such a positive impact on people’s lives.


Frequently Asked Questions about Seniors Helping Seniors Mid Surrey and West Kent

What Type of Services does Seniors Helping Seniors Mid Surrey and West Kent offer?

Seniors Helping Seniors Mid Surrey and West Kent offers Home Care.

How many Carers does Seniors Helping Seniors Mid Surrey and West Kent employ?

Seniors Helping Seniors Mid Surrey and West Kent employs 64 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seniors Helping Seniors Mid Surrey and West Kent to verify any information. View our terms and conditions. Seniors Helping Seniors Mid Surrey and West Kent has an Enhanced Service – more info.