Integrated Crisis Response Service Leicester City

Neville Centre, Leicester General Hospital, Leicester LE5 4PW
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3.0 3 Reviews
  • Integrated Crisis Response Service Leicester City, Leicester
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Care Provided by Integrated Crisis Response Service Leicester City

  • Type of Service
  • Home Care Provider
  • Local Authority Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children

Good to Know

  • Person in charge
  • Jagit Singh-Bains (Manager)
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Integrated Crisis Response Service Leicester City Reviews (3)

3.0

Integrated Crisis Response Service Leicester City has a Review Score of 3.0 (3.000) out of 10, based on 1 reviews in the last 2 years. Over all time Integrated Crisis Response Service Leicester City has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 1
  • 0

Date Published

3
0
0
1
2

Review from James S (Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Dismal and highly impersonal service of very little use. Expected me to travel 20 miles a few times a week to explain my issues to a new person each time. Were unable to assist me with anything other than a prescription I could have gotten from the GP with far less hassle. Nice people, but a complete
waste of NHS funding.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz L (Daughter of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t know what I would have done without this amazing caring service that was implemented so quickly when my mother became ill and didn’t want to go to the hospital. All the carers were extremely compassionate, caring, effective, sensitive to mum’s needs throughout and delightful to have around.
Highly recommended. Brilliant to have a service such as this.
Thank you so much.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Nitin S (Son of Client) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Call at 8.33 pm were here at 8.58 pm
That is brilliant respond time Service was excellent.
Mum age 89 was going to toilet and could not sit on the toilet seat very confused so me and my husband tried to sit mum on to perching stool but mum lost balance and got legs trapped between Zimmer frame,we
retreated and lay mum on the landing to ensure mum was comfortable and call your team and the response time was fabulous
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 3.0 (3.000)

Overview of Review Score

The Review Score of 3.0 (3.000) out of 10 for Integrated Crisis Response Service Leicester City is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.000 for Integrated Crisis Response Service Leicester City is calculated as follows: ( (1 Excellents x 5) + (2 Goods x 4) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 6 Ratings = 3

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Integrated Crisis Response Service Leicester City is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Integrated Crisis Response Service Leicester City

What Type of Services does Integrated Crisis Response Service Leicester City offer?

Integrated Crisis Response Service Leicester City offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Integrated Crisis Response Service Leicester City to verify any information. View our terms and conditions. Integrated Crisis Response Service Leicester City has a Basic Service – more info.