Integral Care Solutions Ltd

Unit 8 Adam House, Northampton Science Park, Kings Park Road, Moulton Ind, Northampton NN3 6LG
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9.8 63 Reviews
  • Integral Care Solutions Ltd, Northampton
Integral Care Solutions Ltd is a provider of home care services to those living at home in Northampton.

Person-centered care is offered to people who have individualized care needs to help them live at home as independently as possible.

A dedicated and experienced staff team put individuals at the centre of everything they do.

Individuals are treated with dignity and respect at all times.

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Care Provided by Integral Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • Integral Care Solutions Ltd
  • Person in charge
  • Sandra Tsikiwa (Manager)

Funding & Fees Guide for Integral Care Solutions Ltd

  • Prices

  • As a guide the cost of care per our ranges from;
    £25 per hour for care packages of more than 2hrs per day
    £28 per hour for care packages of less than 2hours per day.

  • Most of our home care packages are built bespoke to the individual's care needs. Contact us for a no obligation discussion/quote.
    There are no other hidden costs apart from the stated cost of care delivery.

Integral Care Solutions Ltd Reviews (63)

Total of 63, showing 1-20
9.8

Integral Care Solutions Ltd has a Review Score of 9.8 (9.753) out of 10, based on 15 reviews in the last 2 years. Over all time Integral Care Solutions Ltd has 63 reviews.

Overall Experience

  • 54
  • 8
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Date Published

63
5
9
15
48

Review from Glenn D (Son of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So my 95 year old mum finally needed some assistance, we were unsure what to expect given some of the reports of care agencies standard. We were lucky to have been allocated Integral they have proved to be fantastic. The staff are professional and caring so win win. This company comes highly recommended
to use.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you so much for your kind words and for taking the time to share your experience. We're truly honoured to be have supported your mum and your family at this stage in her life. At Integral, we strive to provide care that is both professional and genuinely compassionate-so it's incredibly heartening to hear that this has been your experience. We'll be sure to pass your feedback on to the care team, who will be thrilled to know they've made such a positive difference. Your recommendation means a great deal to us.


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Review from D N (Daughter of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had your carers whilst she had cancer, they were kind caring and trustworthy. They gave my mum dignity and care right to the very end. They supported dad by just talking to him. Sadly my mum has passed away, but with your care, mum was able to pass away peacefully at home as this was her wish.
Thank you to all.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for your kind words and for taking the time to share your experience. We are deeply sorry for your loss and send our heartfelt condolences to you and your family. It was our privilege to care for your mum and support your dad during such a difficult time. Knowing that we were able to help her remain at home, as was her wish, means so much to us. We truly appreciate your gratitude and will pass on your thanks to the team. Wishing you comfort and strength in the days ahead.


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Review from Danielle G (Mother of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Integral have cared for my severely disabled son for over two years now. Their professionalism has always been foremost and the support and care has been outstanding. Working together with our family they really got to know my son and his ways although being non verbal their patience and willingness
to learn and understand him has been brilliant. Always friendly, helpful and reliable and flexible too when hours have had to be adjusted due to different care needs or appointments. I cannot sing their praises or thank them enough that their care has been incredible giving our family a much needed break and confidence that my son was in the best care possible.

Reply from Brenda Mutyavaviri, Deputy Manager at Integral Care Solutions Ltd

Thank you for your feedback. It is encouraging to know that our team is supporting our service users and their families/representatives well as we continually work on providing high quality care! Your son was an absolute pleasure to support and we wish him the best.


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Review from Steven J (Son of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb communication and well-thought-through solutions to my father's home-care needs after a prolonged stay in hospital. The care staff were caring, polite and considerate and the coordinator who oversaw my father's care package was helpful and sympathetic.

Reply from Brenda Mutyavaviri, Deputy Manager at Integral Care Solutions Ltd

Thank you for your feedback. It is encouraging to know that our team is supporting our service users and their families/representatives well as we continually work on providing high quality care! Thank you for entrusting us with your dads care.


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Review from Amanda B (Daughter of Client) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers were extremely caring, kind, professional and helpful. They helped us navigate a very difficult time and always treated my mother with respect. Thank you for making her last few days comfortable. We would highly recommend your company and the service you provide.

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Review from H J (Client) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional carers they have gone above and beyond to help me with my housework and supported me emotionally when I have been in severe pain or just having a challenging day. My carer was very supportive of my back re-prolapse. She has comforted me in tears and I have always felt less stressed after
she has been. She listens and has a lot of much-needed empathy! The boys who were helping my son's school routine in the mornings were also fantastic. He never failed to get in the taxi for school! He went above and beyond to support my son one day a week.

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Review from C C (Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are good

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for your feedback. It is encouraging to know that our team is supporting our service users and their families/representatives well as we continually work on providing high quality care!


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Review from B S (Wife of Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional!

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for your feedback. It is encouraging to know that our team is supporting our service users and their families/representatives well as we continually work on providing high quality care!


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Review from C T (Daughter of Client) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very thorough planning before taking over mum's care. The carer is very friendly and polite. The first week with the new carers has been great. Treated mum with kindness while being professional.

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Review from G F (Husband of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my wife was with you for a short while, the carers were very good. They were polite, wore the PPE and arrived on time. We like that the same carers came for the three visits in the day and sometimes they came two days running. Overall the experience was very good. Thank you.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

We appreciate and value your feedback. We are happy to hear that our interaction with you though brief was positive. We will certainly share your feedback with our team.


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Review from S H (Daughter of Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend integral care highly enough. Our dad was diagnosed with metastatic prostate cancer, which unfortunately meant he was bed-bound for the last couple of months of his life. The care, attention and dignified way in which all of the carers looked after Dad is something we shall forever
be grateful for. We trusted them completely and had very regular communication with them. Thank you to all of the team at Integral Care Solutions.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for the positive feedback, it is encouraging to us and especially our care team who support our service users and their families daily.


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Review from Carol A (Wife of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the treatment and management of my late husband's care was very good. The proof from Integral Care Solutions Ltd being the main factor that, he was given 24/48 hours to live in June 2022 and their care and dedication enabled him to be with us for an extra year.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

We appreciate the positive feedback and it goes a long way especially for our care team who are daily giving their all to support our service users and their families. Thank you for trusting us to journey with you and your loved one as you navigated some of life's trying times.


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Review from Gillian C (Wife of Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers that cared for my husband were excellent and genuinely lovely. They treated him with kindness and dignity. He sadly passed away on 29/07/23 at home. Thank you.

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Review from D H (Son of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is a calming influence. A good cook. Very respectful of Mum's dignity.

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Review from Tracy B (Niece of Client) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We honestly can't thank everyone enough for the love and care shown to my uncle. The whole team made his last couple of months comfortable. We trusted that all his needs and wants were being attended to 24 hours a day. Everyone that was involved in his care will remain in our memories forever. Thank
you again.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for the kind words, our care team and management team find them very encouraging.


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Review from Jackie M (Friend of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Integral Care Solutions to anyone who is needing home care. The staff are very good and care about your well-being as well as who they are looking after. They are true carers. I want to thank each and every one of them. The are all lovely.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

It is always encouraging to our team to receive such positive feedback. We continuously work hard to ensure we provide a high-quality standard of person-centred care with compassion, knowledge and integrity.


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Review from M T (Wife of Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management swung from very caring to non-committal. Staff were foreign, apart from three trainers. English was often difficult to understand. Sometimes staff appeared not to have enough training and/or were not confident.
On the whole, they were kind and considerate.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

We appreciate all feedback from our service users and their representatives and take on constructive critism in order to continously improve our service. We pride ourselves in diversity and do not discriminate. As such, we have a diverse team from different cultures and backgrounds but the one thing they share in common which cannot be trained is compassion. Our carers care and work diligently in accordance to the required care standards.


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Review from Julie G (Daughter-in-law of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the care Mum received. The carer was sympathetic and professional towards the client and the client's family.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for your kind words, we will be sure to pass it on to our care team!


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Review from Coralie S (Client) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Several bad experiences - no idea about simple things.
I have two good carers at the moment - natural carers and do not have any worries. Very thoughtful and helpful. Wish I could have them every day.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for your feedback. We value the opinion of those we care for as well as their family and/or representatives. We are constantly working on improving and maintaining a high standard of care.


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Review from J W (Wife of Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The utmost care and attention at all times, accommodating all needs. All carers showed support for the family and made everyone feel their commitment.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Integral Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Integral Care Solutions Ltd is calculated as follows: ( (64 Excellents x 5) + (21 Goods x 4) ) ÷ 85 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Integral Care Solutions Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Integral Care Solutions Ltd

What Type of Services does Integral Care Solutions Ltd offer?

Integral Care Solutions Ltd offers Home Care.

How many Carers does Integral Care Solutions Ltd employ?

Integral Care Solutions Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Integral Care Solutions Ltd to verify any information. View our terms and conditions. Integral Care Solutions Ltd has a Platinum Service – more info.