Integral Care Solutions Ltd

Unit 8 Adam House, Northampton Science Park, Kings Park Road, Moulton Ind, Northampton NN3 6LG
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9.8 63 Reviews
  • Integral Care Solutions Ltd, Northampton
Integral Care Solutions Ltd is a provider of home care services to those living at home in Northampton.

Person-centered care is offered to people who have individualized care needs to help them live at home as independently as possible.

A dedicated and experienced staff team put individuals at the centre of everything they do.

Individuals are treated with dignity and respect at all times.

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Care Provided by Integral Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • Integral Care Solutions Ltd
  • Person in charge
  • Sandra Tsikiwa (Manager)

Funding & Fees Guide for Integral Care Solutions Ltd

  • Prices

  • As a guide the cost of care per our ranges from;
    £25 per hour for care packages of more than 2hrs per day
    £28 per hour for care packages of less than 2hours per day.

  • Most of our home care packages are built bespoke to the individual's care needs. Contact us for a no obligation discussion/quote.
    There are no other hidden costs apart from the stated cost of care delivery.

Integral Care Solutions Ltd Reviews (63)

Total of 63, showing 21-40
9.8

Integral Care Solutions Ltd has a Review Score of 9.8 (9.753) out of 10, based on 15 reviews in the last 2 years. Over all time Integral Care Solutions Ltd has 63 reviews.

Overall Experience

  • 54
  • 8
  • 0
  • 1
  • 0

Date Published

63
5
9
15
48

Review from G I (Partner of Client) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very kind and caring to my partner and were a great comfort to her and me in her final weeks. A big thank you to them all.

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Review from S B (Daughter of Client) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team for Integral Care Solutions Ltd were exceptional. They cared for mum with respect and great care. They helped us as a family source the relevant information and support we needed. They helped in every way possibly could and always with a smile. Thank you.

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Review from Sharon M (Daughter-in-law of Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both carers gave very good care, this we could see, this took the pressure off the family, knowing that their relative was being looked after well. We could not fault anything, we were kept informed of everything. All the family would like to thank Integral Care Solutions Ltd and their staff for all
their support.

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Review from Barbara C (Daughter of Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers to be extremely helpful and very good with my mum. They conversed with her, although I don't think she could hear them, but they still spoke to her kindly and respectfully.
The senior carer was very knowledgeable and carried out her job professionally and effectively.
Thank you
for your care.

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Review from M W (Client) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professionalism from the very start (my initial assessment). The assessors were kind and friendly and gave a very thorough assessment. I felt that all my needs were fully understood and catered for. All the carers that I have met so far are clearly trained to a very high level. Their service has been
on time and efficient. They have all treated me with kindness and respect. Nice to chat with as well!

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Review from C G (Wife of Client) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Integral Care Solutions have been assisting my husband with his daily care since Jun 2022. In our opinion, the care and attention to detail have been exemplary and outstanding, plus we wouldn't be here without their assistance.

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Review from B L (Relative of Client) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The patient originally did not want help or support, but after a few days of receiving support, he is happy and comfortable with his care. In his words, they are brilliant. When visiting him, he is clean and well dressed, the house is clean too, and they have been cooking for his tastes at the time.
They are giving him the dignity he deserves.

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Review from D M (Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the care and carers have been outstanding. I cannot say enough about them. My life was made to be cared for, and I was and still am. Nothing but admiration for them. I appreciate everything they do for me.

Reply from Sandra Tsikiwa, Service Manager at Integral Care Solutions Ltd

Thank you for the kind words. Our care team will be glad read your feedback.


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Review from T L (Husband of Client) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for your care and support for my wife since she left the hospital in July/August 2021, especially when it was necessary for me to hand over household matters to our daughters.

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Review from S L (Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been so good they look after me professionally and always with a smile. Nothing is too much trouble for them.

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Review from M D (Daughter of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who cared for my mother did so in a professional and compassionate way. I would not hesitate to recommend this company and cannot thank them enough for the lovely way they spoke to my mother and cared for her.

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Review from I H (Husband of Client) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, the carer has been caring, friendly, respectful, knowledgable, skilful and well trained. Altogether a professional carer.

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Review from Barbara T (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently broke my knee which resulted in my stay in hospital for 2 weeks. When I came out of the hospital at 78 years old I needed help so careers we sent from Integral Care Solutions Ltd. As a retired nurse, I can honestly say I have received excellent care throughout. I cannot fault these carers
who have treated me with great kindness, professionalism and dignity. I cannot recommend this company highly enough.

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Review from C B (Wife of Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your teams taking care of my husband were very kind and considerate to my husband and me. Especially at the end when he passed away. They also called in one more time that day to make sure that I was alright which was very kind. They were always quick but thorough and gentle with my husband.

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Review from A C (Daughter of Client) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and friendly, happy to do anything asked of them. Make regular enquiries if staff report clients not well and ensure if they can help in any way.

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Review from L D (Daughter of Client) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all of your staff for the support and dignity you showed my mother in the last few weeks of her life. The care was excellent and my family would not have managed without your help and support. Many thanks.

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Review from Pat M (Wife of Client) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been most impressed by the standard and quality of care which has been administered by staff members. They are always punctual and friendly with a pleasant manner and, more importantly, with respect for the client. We would certainly recommend Integral Care Solutions.

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Review from P F (Client) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team that look after me are dedicated and are willing to do all I ask of them. They are both friendly and professional they share a laugh and a joke between us and makes me feel more confident of the team. This with a smart appearance and a smile.

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Review from Rebecca W (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

16-18th Feb 2021 - Following a stay in hospital our Mum came home for end of life care, during the 48hrs we had 4 visits per day from your staff and each time they came they were very professional. Each visit they checked to see how things were, did we have what we needed and how were we. They showed
a very high level of dignity to our Mum, providing the care element to allow us to spend the last 48hrs with her as family not carers. On their 1st visit they commented that she seemed agitated, and advised us to call the charity nurse (without which we would have waited), this then helped get the ball rolling for other services like District Nurse. Each visit was a pleasure to have them here. The different staff introduced themselves to us. All staff members were pleasant, cheerful and very aware of making the time we had as easy as they could. We are extremely grateful to them all, and can only say a massive thank you to you all.

Reply from Harold Tsikiwa, Business Development Manager at Integral Care Solutions Ltd

Absolutely rewarding for our team to have been of help to you and the family.


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Review from J G (Wife of Client) published on 28 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were consistently helpful and cheerful. They were methodical and efficient in their work. Office staff were helpful and easy to communicate with.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Integral Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Integral Care Solutions Ltd is calculated as follows: ( (64 Excellents x 5) + (21 Goods x 4) ) ÷ 85 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Integral Care Solutions Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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