Integral Care Solutions Ltd

Unit 8 Adam House, Northampton Science Park, Kings Park Road, Moulton Ind, Northampton NN3 6LG
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9.8 63 Reviews
  • Integral Care Solutions Ltd, Northampton
Integral Care Solutions Ltd is a provider of home care services to those living at home in Northampton.

Person-centered care is offered to people who have individualized care needs to help them live at home as independently as possible.

A dedicated and experienced staff team put individuals at the centre of everything they do.

Individuals are treated with dignity and respect at all times.

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Care Provided by Integral Care Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • Integral Care Solutions Ltd
  • Person in charge
  • Sandra Tsikiwa (Manager)

Funding & Fees Guide for Integral Care Solutions Ltd

  • Prices

  • As a guide the cost of care per our ranges from;
    £25 per hour for care packages of more than 2hrs per day
    £28 per hour for care packages of less than 2hours per day.

  • Most of our home care packages are built bespoke to the individual's care needs. Contact us for a no obligation discussion/quote.
    There are no other hidden costs apart from the stated cost of care delivery.

Integral Care Solutions Ltd Reviews (63)

Total of 63, showing 41-60
9.8

Integral Care Solutions Ltd has a Review Score of 9.8 (9.753) out of 10, based on 15 reviews in the last 2 years. Over all time Integral Care Solutions Ltd has 63 reviews.

Overall Experience

  • 54
  • 8
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  • 1
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Date Published

63
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9
15
48

Review from Rupert R (Husband of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my wife's brain tumour progressed and it became clear I could no longer manage by myself to care for her, ICS came to my rescue. Four times a day a team would arrive in full PPE and gently with dignity look after her. I will always remember their kindness and recommend them without reservation. Thank
you.

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Review from A M (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, kind and caring. Would do everything you need them to do with a smile.

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Review from V T (Wife of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team showed great compassion and care without the sickly sweet sentiment.
It was good to have one member of the team as a consistent care assistant.

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Review from A P (Wife of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers very competent, caring, kind and tolerant. Because of my husband's illness, he is sometimes quite abrupt but they handle him with dignity and kindness all the time.

Reply from Harold Tsikiwa, Business Development Manager at Integral Care Solutions Ltd

Such feedback completes the circle and spurs us on to do what we do. Good going team Integral Care.


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Review from Jennifer S (Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was wary when I was told that I would need care when I left. I cannot fault the care given. On-time, polite, helpful and cheery. Nothing is too much trouble. Seldom change of carers. The CQC rating should be good.

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Review from S F (Daughter of Client) published on 9 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers take their time with Mum, they take the time to talk to her. Mum looks forward to the calls. All aspects of the care is very good.

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Review from Sheila P (Daughter of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Integral Care have been looking after my mother for over 2 years. They have provided exceptional quality of care, great communication with the family and have been friendly and caring at all times. During the past few weeks, they have provided the lifeline for us to help cope with the final stage of
her life. From the office staff to all the carers they are amazing and we couldn't have managed without them. Highly recommended.

Reply from Harold Tsikiwa, Business Development Manager at Integral Care Solutions Ltd

Thank you for such kind words, they are like oxygen to the organisation and to our team. Your support for our work was amazing, it made our work a lot easier. Thank you.


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Review from Nicky L (Wife of Client) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged home in March after 9 months in a neuro rehabilitation hospital. The carers have been coming each day since. They do an excellent job and my husband looks forward to seeing them, they are kind, compassionate and respectful.
They are happy to accommodate his ever-changing needs
as he improves and are genuinely concerned if there are any new health issues.
I have only managed to support my husband at home with their help, or home wouldn’t have been an option.

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Review from A B (Husband of Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion given to my wife, who was bedridden was second to none. She had 24/7 care that was outstanding in every way. Our carer went out of her way to ensure my wife was comfortable and the care given was absolutely fantastic. Thank you.

Reply from Harold Tsikiwa, Busines Development Manager at Integral Care Solutions Ltd

Very grateful for allowing us to be a part of your household, easy to get along with.


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Review from Denise F (Wife of Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were very good and handled my husband with sensitivity and dignity. Always cheerful and helpful.

Reply from Harold Tsikiwa, Busines Development Manager at Integral Care Solutions Ltd

An absolute pleasure to have been of service and to have contributed to making home living a possibility.


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Review from Natalie H (Daughter of Client) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who are delivering care to my father are of an exceptional standard. In particular, two members of staff have been caring, compassionate, and always make a concerted effort to keep my father comfortable during this extremely difficult time. All of the carers have been fantastic, too many
to name individually. I was surprised at the standard to which they perform and have been delighted at the relationship they have struck with my father so quickly. The rapport is easily observable, and my father looks forward to the carer visits. I am surprised by the CQC rating and would have thought it should have been outstanding as given the care I have witnessed is easily identifiable as of an extremely high standard.
I cannot thank the carers enough.

Reply from Harold Tsikiwa, Busines Development Manager at Integral Care Solutions Ltd

An absolute pleasure for our team to be of service at such a difficult time.


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Review from A R (Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team were caring and professional, and nothing was too much trouble. They supported me in very difficult times, and I thank them all.

Reply from Harold Tsikiwa, Business Development Manager at Integral Care Solutions Ltd

It was a pleasure for ICSL to have been a part of your loved one's life in her last days. The family support and the MDT made the job easier.


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Review from M G (Wife of Client) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to receive care from the Integral Care team when my husband was bed-bound with end stages of Parkinson's Disease. Every team member was so kind and thoughtful, but equally professional and efficient. My husband was able to relate to them and have a little joke as well as benefitting
from their care and experience. My daughter's and I cannot thank them enough for their care of my husband in his final hours.

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Review from J F (Widow Widower) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband was cared for in a professional respectful manner. The carers arrived on time and was always cheerful and did everything they could to make him comfortable.

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Review from Susan B (Sister of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has been looking after a relative in Northampton since the end of January 2019. My husband and I do visit fairly regularly, although we live approximately 170 miles away, but obviously this has not been possible due to the current pandemic. My relative does have health issues, both mental
and physical, and she can present challenging behaviour at times. However, I really do appreciate the care afforded to her by this company, and I am confident the carers are all doing their best throughout this difficult time. The staff I have met during our visits are all lovely, and they are definitely "on the ball". If anything is wrong, they quickly alert the relevant authority, whether it be the doctor, district nurse or the paramedics. I have every confidence in this company, and I am really pleased they are giving my relative the support needed.

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Review from C P (Daughter of Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the carers were lovely, friendly and willing to help in everything. Thank you so much.

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Review from M S (Husband of Client) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the carers of this company. All persons of both sexes were caring and professional. Nothing was too much trouble for them They attended four times a day throughout the coronavirus problems, and when we went out to clap on a Thursday, I was clapping for them. My wife would
have also agreed with the above.

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Review from P T (Husband of Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found that the staff were very helpful in every way. Nothing was too much trouble. 99% on time for visits which was very helpful. Always concerned about the patient on every visit (4 times daily). Keep the good work up. Excellent.

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Review from Judy (Daughter of Client) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The services provided are relevant to the needs of my father. He is treated with dignity and kindness by the staff.

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Review from Charlotte H (Niece of Client) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my husband were happy with the overall care received from your company.
My aunt was always happy with your staff.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Integral Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Integral Care Solutions Ltd is calculated as follows: ( (64 Excellents x 5) + (21 Goods x 4) ) ÷ 85 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Integral Care Solutions Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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