First Class Care Services Ltd

Jansel Business Centre, Suite 407, Hitchin Road, Luton LU2 7XH
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9.5 9 Reviews
  • First Class Care Services Ltd, Luton
First Class Care Services enables elderly people, those with physical and/or learning disabilities and others the chance to live in their own home with support.

The home care service also supports people with dementia, eating disorders, sensory impairments by providing a variety of services.

These include help bathing and dressing, household tasks, companionship, help going to social events and appointments and respite care.

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Care Provided by First Class Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Accident & Emergency Nurse
  • Call in Service
  • Community Nurse
  • Dementia
  • Food Preparation & Serving
  • HDU Nurse
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Mental Health Nurse
  • Neurology Nurse
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Palliative Care Nurse
  • Respite cover
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • First Class Care Services Ltd
  • Person in charge
  • Florence Chimonyo (Ms Chimonyo)
  • Admission Criteria
    • n/a

Funding & Fees Guide for First Class Care Services Ltd

  • Prices

  • Rates Start for £20/hr
    Depending on the Package of care
    Weekly Rates are available.

  • Our Prices Vary from Hourly charges to weekly Charges.
    These may vary


    Please contact us for More information.
    We will guarantee you competitive prices.

First Class Care Services Ltd Reviews (9)

9.5

First Class Care Services Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time First Class Care Services Ltd has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
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5
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Review from M C (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having a fall and breaking my lower back 2 years ago, I have been delighted with the service of home care.
The visits night and morning have been efficient and helpful. The carers are most polite. Nothing is too much for them and full of respect. I feel safe and well looked after. I am 94 years
old and have been so safe since having them. Thank you.

Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd

"Thank you for your lovely review. It has been a pleasure supporting you and ensuring your needs are met so you can continue living comfortably at home after your fall. I'm delighted to hear about your amazing recovery!"


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Review from P H (Client) assisted by family/friend published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the attentive care I receive.

Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd

We're really grateful and appreciate you taking the time to share your rating with us.


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Review from Andrew P (Son of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old father needs home care, we feel blessed to have found First Class Care. From the initial engagement with the management team I cannot praise the service provided highly enough. They have proved to be responsive to every call and request, phones are answered immediately, multiple numbers
given in case my primary point of contact is unavailable. Their response to providing extra cover and adjustments to his care schedule have been met every time without issue. Our carer has been fabulous, kind, attentive and expert in handling all my father's needs. I recommend them totally without any hesitation.

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Review from Tracey P (Niece of Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is 99 years old and extremely happy with the carers and care he receives. They are very kind in the way they look after him and he looks forward to them coming every day. I could not imagine how he would be without them. He thinks of them as extended family.

Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd

Thank you for such nice words, First Class Appreciates the amazing review and will continue the good work we are doing. Our policy is to always put our service users first and always consider them as family, I'm pleased your uncle is happy with the service he's receiving.


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Review from M W (Husband of Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First Class Care Services are the best carers that have looked after my wife. They are professional and attentive to their work. Always polite and proactive.

Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd

Thank you so much for the kind words; our team is happy to hear that you are pleased with the services received.
We always put our services first to ensure they have the best care.


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Review from Jane D (Daughter of Client) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round excellence! First Class Care Services Ltd are so reliable, professional, friendly and are great communicators. My mum loves them and I cannot fault them. We highly recommend their services. They are so knowledgeable and well trained, taking pride in everything they do.

Reply from Mandi Chimimonyo, Assistant Director at First Class Care Services Ltd

Thank you so much for this 5-star review. We really appreciate you being a service user and helping to share the word about us. We're here for you anytime.


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Review from Stephen H (Son of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family experience with First Class Care Services was simply excellent. When Dad got to his early 90s, he needed a little extra help getting ready in the morning for the day ahead. When we set up the service with First Class Care Services Ltd, they were brilliant and Dad liked the girls very much,
striking up a close bond with his regular helpers. They were very reliable, and never let us down - not even once - their punctuality was also excellent and could always be relied upon to be at the house before 8 am. The real difference is that they look after your loved ones as though they are their own extended family - and for that, we will always be grateful.

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Review from Rosemary S (Daughter of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a big thank you to the staff who cared for my Mum for the past three months. The care they gave her was excellent and they treated her with great respect and dignity, nothing was too much trouble. The bedtime call was always a bit of a laugh as I could hear them laughing with
Mum while they were getting her ready for bed. The girls said it made them smile as Mum was their last call and it was nice to go home with a smile on their face and Mum’s. Mum will miss them as well I thank you again for all your help and support. If anyone is looking for home care for a loved one then First Class Care are the one. They are punctual flexible and any issues are dealt with straight away. If you have any worries or queries you can phone them anytime.

Reply from Mandi Chimimonyo, Assistant director at First Class Care Services Ltd

Thank you for your lovely feedback. We aim to give all of our service users first-class care, in the comfort of their own homes and to give their families support to care for their loved ones. Our care staff were always happy to support her as she was always delightful and loved having their company. We wish you and your family the very best.


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Review from Patrick G (Son of Client) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care given to my father, especially from one specific carer who responded so well to his changed circumstances after a stay in hospital. Also very pleased with punctuality, and that the carers reported any concerns about Dad's wellbeing which were then acted upon by the care manager.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for First Class Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for First Class Care Services Ltd is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Class Care Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about First Class Care Services Ltd

What Type of Services does First Class Care Services Ltd offer?

First Class Care Services Ltd offers Home Care & Nursing Care.

How many Carers does First Class Care Services Ltd employ?

First Class Care Services Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Class Care Services Ltd to verify any information. View our terms and conditions. First Class Care Services Ltd has a Platinum Service – more info.