Allium Home Care

87 Church Road, Ashford TW15 2PE
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10 32 Reviews
  • Allium Home Care, Ashford
Trustworthy – Respectful – Accountable – Compassionate – Knowledgeable - Allium Home Care's values were created with their customers and care team and are at the forefront of all that they do.

They use these values to monitor and drive the services they provide; right from the initial meeting with a candidate to join the team through to the delivery of the service you receive, they look to ensure these values are established in all of their processes.

Along with their values, they use the ‘Mum Test’ – only providing the high standard of care that they would expect for their own loved one.

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Care Provided by Allium Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Allium Homecare
  • Person in charge
  • Amisha Valand (Registered Manager)

Funding & Fees Guide for Allium Home Care

  • Prices

  • Our hourly rates are provided on your requirements and the assessment outcome.

Allium Home Care Reviews (32)

Total of 32, showing 21-32
10

Allium Home Care has a Review Score of 10 (9.955) out of 10, based on 11 reviews in the last 2 years. Over all time Allium Home Care has 32 reviews.

Overall Experience

  • 31
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Date Published

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21

Review from David D (Son of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After meeting a number of care providers, we appointed Allium in March 2020 to help my mum with getting up in the morning and getting to bed in the evening. We have been very pleased with the service and care they have provided since then. The carers relate well to Mum, and Allium has been very responsive
to requests to 'fine-tune' the services provided to meet Mum's needs, for example in changing her hearing aid batteries. They have also identified and helped us resolve some areas where Mum has needed additional support including additional occupational therapy equipment and new clothing/footwear. The office team are accessible and friendly and have responded very helpfully to requests for information and advice.

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Review from Caron R (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review as my father was cared for until his death by this wonderful team of professional carers. They came to help him get showered, dressed and generally ready for the day ahead. He greeted them with a smile and a kind word as he just loved his "Angel's", as he called them. Whenever
my sister, his main carer, needed extra help throughout the day, Allium Home Care made sure someone was available. This gave my sister and myself peace of mind for his welfare.
These ladies are people who take their profession to the next level. I highly recommend them and still miss seeing them whenever I was at my father's house.

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Review from C M (Cousin of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with Allium Home Care. From the assessment meeting with them, we knew that we had picked a fantastic care company to help us. My cousin has been fighting a brave battle with cancer for over 10 years and now needs a little bit of personal care and home help. Allium are providing
a highly professional and dignified weekly service. The carer has built a strong rapport with my cousin and provides and really cheers him up, and the little details like a newsletter and my family member's profile card are all lovely touches and help to feel as though he is part of a very special club rather than a service. If you are like we were and worried about taking your first step with professional care assistance for a loved one, all I can say is choose Allium and you will not look back.

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Review from Alison C (Daughter of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Allium Home Care has been caring for our mum for the past 3 months and they have surpassed all our expectations. It is so reassuring for the family to know that Mum is in such good hands. They are all so kind, caring and professional, from the friendly, helpful administrative team to the lovely carers
that Mum is always so happy to see, nothing is too much trouble. We wouldn’t hesitate to recommend them.

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Review from Hilary R (Daughter of Client) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the team at Allium Homecare highly enough - my Dad always refers to them as his "Angels". Their professionalism, kindness, total respect and dignity showed is a never-ending constant throughout the care provided. Being kept up to date with any health issues that may arise is something
very important to me and allowed me to ensure that relevant doctor appointments could be made if necessary. The peace of mind, that someone would always be there at the agreed time to help him get out of bed safely in the mornings, fully washed and dressed, breakfast served and prompting him to take medications, is something you can always rely on. The staff are always full of beans and upon leaving the house after ensuring any additional tasks were completed my Dad is left feeling he's had quality time having a chat and a laugh with people who he felt were his friends, rather than "just his carers".

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Review from Abby (Wife of Client) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had nothing but good experiences with Allium over the past couple of years. Very caring, stable team. Calm and very capable of dealing with unexpected situations. They have done respite care for my husband and are very kind. Rate very highly.

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Review from Elizabeth R (Wife of Client) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team of carers were excellent with caring for my husband with dementia, especially during his latter months. They were all so kind and respectful and did their utmost to keep him happy and comfortable. Without their help, it would have been very difficult to care for him at home as he wished, but
this was brought about by them. With the support of the NHS providing night-time care too, he was able to have peace and quiet as he requested. They all loved him and he loved them.
Allium Home Care team are the best. They have kept in touch as they realize how much I miss their visits.

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Review from Linda T (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Allium has been caring for our 91yr old Mum for the past 5 months. We have used another Care Company for Mum but so pleased Allium are now our Mums Carers. We as a family are very pleased with every Carer from Allium that has visited Mum they are all so kind, gentle, professional, friendly, hard-working
and loyal ladies. Mum doesn't think of them as Carers but her " Very Special Friends". We know at any time we have a concern about Mum we only have to call Allium and within a very short time, they have reassured us and put our minds at rest. We know they are multi-talented too as even the Carers have taken knotted balls of wool home and returned the next day with unknotted wool for Mum to carry on knitting with. We enjoy the frequent reviews that Allium offer so that we get to hear on how they think Mum is doing as well as being able to chat with them on a social level. We would and have recommended Allium to friends. Keep up the wonderful work you are ALL doing at Allium .

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Review from Emma P (Friend of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Allium Care have provided an excellent level of personal care to my friend with whom I share a house with. The carers are professional, they communicate extremely well, are compassionate and caring. During this period of COVID restrictions they have been very respectful and wear the required PPE and
maintain the rules.

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Review from Annabel A (Daughter of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Allium started looking after my parents at the beginning of lockdown. They immediately liked their carer, who has always gone the extra mile. She looks after them as though they were her own parents with amazing kindness and thoughtfulness. They really appreciate the continuity of carer including weekends.
The office staff have been similarly kind and thoughtful and were happy to ease in slowly and tactfully with two fiercely proud and independent people as they got used to care in their own home.

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Review from Tess D (Daughter of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this care provider for the past 2 years. They have been excellent with the care they have provided; always gone out of their way to help and take into consideration all my mother's needs. All the carers, manager and office staff have always been helpful and very professional. I would
not hesitate in recommending them to anyone as I have complete confidence in them.

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Review from F C (Friend of Client) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am aware of many agencies in this area and have had dealings with quite a few, but I have to say this agency is extremely professional and very caring towards their clients. Very good at updating you with information that might be needed and just seem to have that extra touch that makes one feel very
positive about your relative/ friend, etc. Would I recommend them, yes I would and have.

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Current Review Score: 10.0 (9.955)

Overview of Review Score

The Review Score of 10 (9.955) out of 10 for Allium Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.955 for Allium Home Care is calculated as follows: ( (63 Excellents x 5) + (3 Goods x 4) ) ÷ 66 Ratings = 4.955

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Allium Home Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Amisha Valand

Job Title: Registered Manager

Joined: 2023

I believe that a good working team is made by respecting each other and showing patience and kindness to everyone.


I believe in fairness and honesty.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Allium Home Care to verify any information. View our terms and conditions. Allium Home Care has an Enhanced Service – more info.