Home Care Plus Ltd

Patrick House, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne NE12 8EG
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4 Reviews
  • Home Care Plus Ltd, Newcastle upon Tyne
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Care Provided by Home Care Plus Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Home Care Plus Ltd
  • Person in charge
  • Donna Winch (Managing Director)

Funding & Fees Guide for Home Care Plus Ltd

  • Prices

  • £14.00 - £25.00
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Home Care Plus Ltd Reviews (4)

Over all time Home Care Plus Ltd has 4 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 1
  • 0

Date Published

4
0
0
0
4

Review from Martin G (Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers clean my kitchen for me once a week. They are always polite to me but not interested in conversation, despite the job title of 'carer' they never ask me how I am. They do not seem to be happy, they often swear to themselves while at work, and often do not finish the job. I do not blame the
staff for this because I've learnt that they're badly paid, overworked, and not treated with respect by the management. I've got to admit that having this care is much better than not having it and that it has improved my life. I just feel sorry for the staff and if it weren't the council who were paying for them I do not think this company would survive. According to the staff reviews I've seen the company is much more interested in £££ than it is about caring.

Reply from Susan Jones, Head of Quality at Home Care Plus Ltd

This reviewer has been a service user of Home Care Plus for four years. During that time, he had not raised any concerns about his care through our usual quality process processes, e.g. reviews and surveys, etc.
We have contacted this reviewer to have a talk with him about his care and to see if there is anything that we can do to improve things. It appears that the review was written as a result of him being unhappy with one of our care workers. He has advised us of his preferred care workers who he would like to support him. We will follow things up with the care worker that he is unhappy with as their actions are not acceptable. We have apologised to the reviewer. We have asked him to contact us if he has any other concerns about his care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Sister-in-law of Client) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are lovely, can't complain. They have been coming in for 2 years now and although carers change they are all lovely girls. Never had any issues. Would recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S R (Daughter of Client) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love Home Care Plus. We have a close bond with all of our carers we couldn't ask for better people to take care of our mum. Go above and beyond always and most importantly make her feel at ease.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan C (Daughter of Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent, extremely well-managed and co-ordinated. Highly professional and experienced staff who really care. I am delighted with the care my mum receives, her carer is amazing. I wish everyone who is in need of care could have my mum's carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Care Plus Ltd

What Type of Services does Home Care Plus Ltd offer?

Home Care Plus Ltd offers Home Care.

How many Carers does Home Care Plus Ltd employ?

Home Care Plus Ltd employs 250 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Plus Ltd to verify any information. View our terms and conditions. Home Care Plus Ltd has a Basic Service – more info.