Helping Hands Home Care (St Albans)

2 Canberra House, London Road, St Albans AL1 1LE
Submit a Review
7.8 27 Reviews
  • Helping Hands Home Care (St Albans), St Albans
Helping Hands Home Care (Harpenden) provides care to people in their own homes in St Albans, Harpenden, Chiswell Green, London Colney, Markyate, Hemel Hempstead, Redbourne, Wheathampstead, Sandridge, Welwyn, Welwyn Garden City, Hatfield, London Colney, Radlett, and the surrounding areas.

The team offer a whole range of care packages which include short visits to give medication as well as respite care and round the clock live-in care.

Staff have up to date training and offers care that is personalised and tailored to the needs of the individual. Compassion and empathy is at the heart of their care.

Show Helping Hands Home Care (St Albans) on the Map

Care Provided by Helping Hands Home Care (St Albans)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Karen Wessels (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (St Albans)

  • Prices

  • Domiciliary Care From £35.50 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (St Albans) Reviews (27)

Total of 27, showing 21-27
7.8

Helping Hands Home Care (St Albans) has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (St Albans) has 27 reviews.

Overall Experience

  • 22
  • 4
  • 1
  • 0
  • 0

Date Published

27
0
0
1
26

Review from J H (Son of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my father is receiving has been exceptional in all respects with these difficult times. My father is known to be difficult at times, particularly because of this deafness, but Helping Hands have been able to gain his confidence. The care that Helping Hands are providing is a great comfort
to his family who distant from the area. Keep up the good work, you all deserved medals/gongs!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L A (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are polite, courteous and caring. They are always willing to help in any way they can. They are always cheerful, which is most welcoming when you see few visitors. They perform the tasks requested and provide a valuable service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C T (Daughter of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Within the difficult circumstances of Covid-19, I am so glad we set up a contact with Helping Hands ahead of the crisis. Knowing that someone will be seeing my mum each day has been a Godsend. Moreover, even though I know the crisis had made life very difficult for the care industry, Helping Hands have
always had time to talk to us and to visit my mum. It is very much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G F (Wife of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer was sympathetic, knowledgeable and very caring. She was also very punctual, and once when the client was agitated, she stayed on after her time was up.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F T (Daughter of Client) assisted by family/friend published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies are always very helpful and kind. They do everything I ask of them and always have a chat with me before leaving and have been brilliant. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M F (Mother of Client) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past two years, we have appreciated the care provided by the staff of Helping Hands. From the start of the current crisis, Management has seen to it that all the protective gear is in place and has done a great job keeping up staff morale. They have done everything they can to meet our needs.
'Excellence' is difficult to achieve by anyone but St Albans Helping Hands is coming very close.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J F (Client) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company has been helping me for the last 10 years or so. Originally after I came out of hospital after major hip surgery. Both hips replaced over a period of time. I have had falls and they have been there to help me. They still are a great help to me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Helping Hands Home Care (St Albans) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Helping Hands Home Care (St Albans) is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (St Albans) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Karen

Karen Lane

Job Title: Branch Care Manager

About me


Hello, I am Karen, the Branch Manager for the Saint Albans Branch. My responsibility is to
oversee and set up Care Packages in our local area and ensure that we are delivering the
very best care at all times ensuring our customers remain safe and independent in their own
homes. It is important to me and my team to ensure that we provide tailored packages to suit
our customers' needs and in turn develop a strong working relationship between our team and
the customers.


I was born in Ireland and moved to the UK in 1997. My passion to work in the care sector has
come from experience from a young age as my mother was very sick. When my son was born,
he was taken to Great Ormond street where he was an ongoing patient for sixteen years.
Thankfully my mum and son are both thriving. This, in turn, has given me the drive to want to
help others and improve quality of life.


I enjoy swimming and dog walking on my free time.


My experience and expertise


I joined Helping Hands in October 2018 as an hourly carer. From there I worked in a number of office roles within branch and then was successfully appointed as branch manager in September 2021.


Prior to working for Helping Hands I worked in the catering industry.


I am currently training and completing my NVQ 5 to improve my skills to ensure I can always be the best version of myself for my team and customers.


Why I chose Helping Hands


I came to Helping Hands as I had a feeling that this was the place I could make a difference. I have been excited to see the changes that we have made and continue to make as the company grows from strength to strength. The company offers guidance and support and the opportunity to build a career whilst doing something you love, giving back to our local community.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (St Albans) to verify any information. View our terms and conditions. Helping Hands Home Care (St Albans) has a Platinum Service – more info.