Helping Hands Home Care (Cambridge)

124 Wulfstan Way, Cambridge CB1 8QJ
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7.6 4 Reviews
  • Helping Hands Home Care (Cambridge), Cambridge
Helping Hands Home Care (Cambridge) offers care in your own home across Cambridge, Great Shelford, Cambourne, Fenstanton, Royston, Linton, Cottenham, Bottisham and surrounding areas.

Care staff are well trained and offer personalised care that is tailored to the needs of the individual. They offer compassionate care that supports people and enables them to keep living independently in their own homes.

You can choose from a whole range of care that includes short visits to give medication as well as respite care for those just out of hospital and full-time live-in care.

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Care Provided by Helping Hands Home Care (Cambridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Samantha Donnelly (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Cambridge)

  • Prices

  • Domiciliary Care From £36.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Cambridge) Reviews (4)

7.6

Helping Hands Home Care (Cambridge) has a Review Score of 7.6 (7.583) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Cambridge) has 4 reviews.

Overall Experience

  • 1
  • 3
  • 0
  • 0
  • 0

Date Published

4
2
2
2
2

Review from J L (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the experience/care we have had for my father over the last 2 years has been good. We have had a couple of bad experiences with carers in that time which has been dealt with straight away.

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Review from F C (Daughter of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional. Listened to all our questions and concerns. Always has a chat to dad upon arrival (dad has Alzheimer's so not too chatty). Gave us all necessary paperwork, new terms and conditions etc. and went through it all. Also checked medication lists and took evidence. went through any problems
with rota's which we had a huge concern with but I felt I had left it in capable hands to get sorted. Always friendly and helpful.

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Treated with Dignity

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Review from Andrew A (Son of Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service provided by Helping Hands Home Care (Cambridge) is excellent. My mother has had daily home care for two years now, initially, it was just one visit but as her mental state has sadly declined it is more. The carers are very good with her and fully understand her need. She really can't
do anything for herself. I cannot recommend them highly enough and believe this type of care is the way forward as it allows someone to stay in their own home in an environment they know and get better care.

Reply from Vanessa Sinclair, Branch Care Manager at Helping Hands Home Care (Cambridge)

Hi Andrew, thank you so much for your review. It is very much appreciated by all of us and we completely agree with you about being able to stay at home in your own environment.
Best wishes.


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Review from B A (Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In a difficult year, due mainly to Covid cases in carers families or contacts, most carers have coped very well. Often office workers had to mobilise to replace visiting carers, but when clients were warned of the changes by telephone, the longer waits for attention were less worrying.

Reply from Vanessa Sinclair, Branch Care Manager at Helping Hands Home Care (Cambridge)

Hi Brenda, thank you so much for taking the time to leave us a review. We really appreciate your feedback, and if there's anything else we can do, please let us know.
Best wishes.


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Current Review Score: 7.6 (7.583)

Overview of Review Score

The Review Score of 7.6 (7.583) out of 10 for Helping Hands Home Care (Cambridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.083 for Helping Hands Home Care (Cambridge) is calculated as follows: ( (1 Excellents x 5) + (11 Goods x 4) ) ÷ 12 Ratings = 4.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Cambridge) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Bethany

Bethany Tufts

Job Title: Branch Care Manager

Hi! I'm Beth, the Branch Care Manager for Cambridge. My role is to oversee the branch and support my amazing team to deliver the best service possible. We provide person-centered support that is tailored to each customer, based on their individual needs, wishes and preferences. Our overall goal is to ensure everyone is able to live safely and independently in their own homes. Helping Hands Cambridge are an enthusiastic bunch, with hearts of gold and commitment and determination to succeed in everything we do. Since joining the team in January, I have seen some amazing things and I'm so excited to see what we can achieve together. I have always been interested in helping people and initially wanted to get into care for experience before moving elsewhere in healthcare, but I can confidently say that care is where I am supposed to be and I could not picture myself doing anything else. Outside of work, I am usually spending my time with my family, eating out or travelling. My goal is to travel to 100 counties - I'm a little over 1/4 of the way!


My experience and expertise


I joined Helping Hands back in October 2019 as an hourly visiting carer for the Letchworth Branch. I then worked my way up, to Care Training Practitioner, working on recruiting and training carers. In April 2021 I became Care Coordinator, managing the carers, rota, and customer communications. Then, in August 2021 I commenced my role as Branch Manager for Helping Hands Letchworth. In January 2022, I moved to the Cambridge Branch and have loved every minute. Before I joined Helping Hands, I was studying for my degree, where I achieved a 2:1 in Biomedical Science. Alongside this, I worked in various roles in bars, hotels and restaurants, whilst also running the Coventry University BioScience Society and volunteering with the Alzheimers Society. I'm now completing my NVQ in Managing Adult Social Care, to ensure I am supporting my team to deliver the best service possible here at Helping Hands Cambridge.


Why I chose Helping Hands


I chose Helping Hands because of the commitment and respect shown to all employees. The support I have had throughout my journey has been truly amazing, and I could not thank those who have guided, supported and challenged me, enough. When I came across the company, the values really reflected with how I feel our customers and carers should be supported, and I wanted to be part of a team that completes rewarding and amazing work every single day. I am excited by the opportunities Helping Hands offer, and love hearing about all of the amazing success stories for our customers and employees.


Frequently Asked Questions about Helping Hands Home Care (Cambridge)

What Type of Services does Helping Hands Home Care (Cambridge) offer?

Helping Hands Home Care (Cambridge) offers Home Care.

How many Carers does Helping Hands Home Care (Cambridge) employ?

Helping Hands Home Care (Cambridge) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Cambridge) to verify any information. View our terms and conditions. Helping Hands Home Care (Cambridge) has a Platinum Service – more info.