Integrity Care and Support Ltd

5 Westmoreland House, Scrubs Lane, London NW10 6RE
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8.9 7 Reviews
  • Integrity Care and Support Ltd, London
Integrity Care and Support offers home care across London and is regulated by the Care Quality Commission (CQC).

ICS is specialised home care for older adults for a wide range of conditions (Dementia & Alzheimer’s, Respite Care, Parkinson's Disease, End of Life Care, Live-in Care, Stroke Rehabilitation, and Cancer Home Care) and complex support (Autism, Learning & Physical Disabilities Care and Support).

Their detailed assessments involve face-to-face home visits to determine your lifestyle, needs, and interests to build your tailored care plan.

They provide care and support with a wide range of activities and events thoughtfully curated to enrich the lives of their clients, fostering a sense of community, engagement, and fulfilment.

They stimulate creativity and intellectual engagement with health and wellness programmes to promote physical and emotional well-being. 

Their team members are carefully selected for their professionalism, empathy, and dedication to providing top-tier care. 

Their wide range of home care services can help you keep living the life you choose:

- Waking & sleeping (night time and overnight stays)
- Personal care
- Nutrition (cooking and eating)
- Medication administration
- Correspondence (admin and finances)
- Physical activity
- Household chores
- Shopping
- Appointments (attending & arranging)
- Access to the community
- Companionship
- Social activities (leisure and social outings)

Above all, when they obtain results, they tell the experts involved so that goals and resources may be reassessed.

Their staff are trained in the PROACT-SCIPr-UK techniques and treatments ensuring a proactive and positive approach to crisis intervention and behaviour support.

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Care Provided by Integrity Care and Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Integrity Care and Support
  • Person in charge
  • Grierson Ramsay (Manager)

Funding & Fees Guide for Integrity Care and Support Ltd

  • Prices

  • £25.75 per hour

Integrity Care and Support Ltd Reviews (7)

8.9

Integrity Care and Support Ltd has a Review Score of 8.9 (8.939) out of 10, based on 7 reviews in the last 2 years. Over all time Integrity Care and Support Ltd has 7 reviews.

Overall Experience

  • 4
  • 1
  • 2
  • 0
  • 0

Date Published

7
3
3
7
0

Review from M M (Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Integrity Care and Support is a great company. They are helpful and supportive, everyone is friendly and the staff who support me are meeting my needs and they match my preferred communication style.

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Management

Treated with Dignity

Value for Money

Review from J M (Father of Client) assisted by family/friend published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are okay they let us know when they are running a bit late which is good in case we have to make other plans.

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Review from M R (Client) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I had a good time today, listening to music on the laptop and listening to all my favourite singers. Also I was with one carer in particular, last time I was in the park and I had a £5 meal deal from a fast food restaurant. Also yesterday I went to Equal People with one carer in particular and I coloured
a beautiful butterfly picture at Equal People and I had a good time there. We went back home and we listened to my music.

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Review from Rebecca T (Mother of Client) published on 24 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been using this agency for over 3 years now. I get 3 sessions a week & I can say that in all that time I’ve never had any concerns regarding my son’s safety or wellbeing. In fact, the changes in my son’s confidence & communication skills have amazed all professionals involved in his care. I truly
believe this is down to the standard of carers provided by this agency. When we first started he could only tolerate one carer & it would take an awful lot for him to deviate from that but very quickly he was able to trust that whoever was sent was going to be as kind & understanding as the last. This allowed him to feel safe & provide support that allowed him to access the community in a very mainstream manner. This has been invaluable to him & to me as a parent. This agency is the first in 20 years that’s allowed me true respite as I don’t need to worry about my son at all while he’s with the support workers. I couldn’t recommend this agency highly enough.

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Review from G L (Mother of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Integrity Care for many years, and have been very impressed by the support provided for my son. The founder & director has gone to great lengths to manage a complicated and demanding situation. He and his team have done an excellent job pairing suitable support workers my son. The
level of support is terrific and occasionally fantastic.

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Review from Y B (Mother of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son looks forward to going to the gym with the support worker on Wednesdays and going to the office on Thursdays with the support worker. They support him very well with all his needs. The support he gets from Integrity Care is fantastic and it's something he definitely needs.

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Review from Jill C (Daughter of Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service but support workers could use their imagination a little more, do they not plan where to take the clients from day to day?

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Current Review Score: 8.9 (8.939)

Overview of Review Score

The Review Score of 8.9 (8.939) out of 10 for Integrity Care and Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.439 for Integrity Care and Support Ltd is calculated as follows: ( (26 Excellents x 5) + (7 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 41 Ratings = 4.439

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Integrity Care and Support Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Grierson

Grierson Ramsay

Job Title: Founder & Director

Grierson Ramsay created Integrity Care to promote more equity in our society and communities. This is achieved through years of experience in the care sector.


Grierson has been a qualified social worker for 16 years and working with adults and children with learning disabilities, autism and mental health issues since 1995.


Jasper

Jasper O'Connor

Job Title: Registered Manager

Jasper has worked in the support sector for ten years, where he has been subjected to both Ofsted and CQC standards. He has been in senior management for the previous four years and has recently earned a level 7 Master's in Human Resource Management. His experience includes a focus on enhancing support standards, quality assurance, and compliance.


Robbie

Robbie Boyd

Job Title: Recruitment and Training Manager

Robbie is a qualified Child Therapeutic Wellbeing Practitioner and trainee Counsellor and Therapist.
He has over 10 years of teaching experience working with people with Mental Health disorders and challenging behaviour, gained in a variety of settings.


Frequently Asked Questions about Integrity Care and Support Ltd

What Type of Services does Integrity Care and Support Ltd offer?

Integrity Care and Support Ltd offers Home Care.

How many Carers does Integrity Care and Support Ltd employ?

Integrity Care and Support Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Integrity Care and Support Ltd to verify any information. View our terms and conditions. Integrity Care and Support Ltd has an Enhanced Service – more info.