Caremark Hatfield, Welwyn & St Albans

The Gatehouse, Alban Park, Hatfield Road, St Albans AL4 0JJ
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9.7 41 Reviews
  • Caremark Hatfield, Welwyn & St Albans, St Albans
They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.

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Care Provided by Caremark Hatfield, Welwyn & St Albans

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Brooke Draper (Registered Care Manager)

Funding & Fees Guide for Caremark Hatfield, Welwyn & St Albans

  • Prices

  • Price per hour £28 weekdays / £30 weekends
    Sleeping night (10pm - 7am) £150 weekdays / £170 weekends

Caremark Hatfield, Welwyn & St Albans Reviews (41)

Total of 41, showing 1-20
9.7

Caremark Hatfield, Welwyn & St Albans has a Review Score of 9.7 (9.727) out of 10, based on 17 reviews in the last 2 years. Over all time Caremark Hatfield, Welwyn & St Albans has 41 reviews.

Overall Experience

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Date Published

41
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Review from Anne C (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to the lovely staff at Caremark who looked after my mum, at home for two and a half years after she became bedridden, with compassion and kindness. All the carers were reliable, supportive and attentive, and communication with the friendly admin staff was always quick and efficient.
Would highly recommend.

Reply from Brooke Draper, Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for your kind words and for sharing your experience with Caremark. We're truly grateful to have had the opportunity to care for your mum and are delighted to hear that our team's compassion and attentiveness made a positive difference. It's wonderful to know that both our carers and our office staff helped you feel supported. Your recommendation means a lot to us, and we'll pass along your appreciation to everyone involved in your mum's care. Thank you again for trusting us with her well-being.


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Review from R C (Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Has improved over the last few months, flexibility and alteration made easier. Quality has remained good with generally helpful staff.

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Review from Jill B (Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory. Kind and considerate staff at all levels.

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Review from Stephen C (Husband of Client) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, and very friendly staff.

Reply from Brooke Draper, Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete this review. I will pass on your kind words to the care workers. Thank you!


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Review from E B (Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding convalescence support at home following hospital stay. Would recommend Caremark without hesitation and use their services again. The carer also accompanied me to and from hospital. She stayed several days, was fully trustworthy, a great cook and company, and gave me great peace of mind.

Reply from Brooke Draper, Care Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete this review. I will pass on your kind words to the carer and the rest of the team. Thank you!


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Review from Gary W (Son of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't normally write reviews but I have to say Caremark has helped me with my mum who has Dementia sadly. I did try a care home and my mum was so upset and stressed there. Moved back to her home and now the Caremark staff has changed my mum back to a calm, happy-go-lucky lady and has helped in every
way. That includes me, I can relax knowing my mum is safe 24/7 all in all very happy with Caremark's service in taking care of my mum.
Thank you, Caremark for your special service in a very hard time.

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Review from Ruth K (Daughter of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and support from Caremark! My siblings and I feel very happy and reassured by the care Mum is receiving, and the communication with us is always quick and efficient. It's a great relief to feel in such safe hands at a time which has seen big, distressing changes in our mum's circumstances.
We're very grateful to all the lovely carers and admin staff/managers.

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Review from Nick I (Son of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother has passed away. However while she was alive and bedridden. The care she received from Caremark was at all times faultless... The carers went above and beyond what was expected from them. Often buy things like milk, etc out of their own money! (I always paid them back). Sometimes they
even over ran their allocated time. Every carer was friendly, attentive, polite, and most of all caring.
It was always very easy to get hold of the office, even out of hours.
So, a big thank you for a job well done.

Reply from Lauren Walker at Caremark Hatfield, Welwyn & St Albans

We are deeply sorry for your loss and extend our sincerest condolences to you and your family during this difficult time. Thank you so much for taking the time to share your experience with us. It is heartening to hear that our carers were able to provide the support and compassion that you and your mother needed. Your kind words about our team's dedication and willingness to go above and beyond are incredibly meaningful to us. Please know that your appreciation has been shared with the entire Caremark team, and it will certainly motivate us to continue delivering exceptional care to all our clients. Thank you once again for your kind words and for choosing Caremark. We are here for you if you need any support or assistance in the future.


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Review from B F (Client) assisted by family/friend published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is good, I have a good bond with my regular carers. I feel uncomfortable sometimes with having two male carers but ok when there is one female and one male carer.

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Review from Roy S (Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the carers have been very good. On occasions l have found it difficult to understand some of the carers, this could be down to my deafness and the wearing of masks. On each visit, the carers have asked if there is anything else they can do to assist me. I would like to thank them for all the
consideration they have given me.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team.


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Review from Katy H (Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very kind and very supportive. Always there when needed a chat. Always asked if I needed any help with anything else. Very easy to contact Caremark if I needed to get in contact with them. Thank you to all the carers who came out and helped me.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team!


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Review from Iain G (Son of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care provided by Caremark, our experience has been excellent for Dad and now Mum. They offer amazing communication, always one step ahead in offering support outside of care time too, completely committed to providing client and customer care, I would heartily recommend them to you... managers
are all switched on to our needs and the carers have all been nothing short of caring - well done!

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team!


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Review from K C (Son of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care has been good and the carers do take care of their clients. Very friendly and talkative and will do whatever they can to help in the time provided, even going over and above on occasions when needed.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.


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Review from Phil J (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't look after my 90-year-old mother myself now and don't know how we would cope without the carers.
I like the fact that the office and I are in regular contact and feel that we have a 'partnership'.
If there is a problem I ring and they sort it quickly. Also, I like that somebody will ring me
if the carer has concerns.
There were a few problems in the beginning but very quickly put right.
Mum looks forward to the carers' visits and they treat her with such respect and care.
It is also reassuring that Caremark will call a doctor very quickly if there is anything wrong.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.


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Review from Doreen U (Daughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has a live-in carer provided by Caremark. She is a lovely lady, very conscientious and attentive to Mum. She is a great companion and they spend most of the day chatting and laughing together, they couldn't be a better match. The carer keeps the house spotless and cooks Mum lovely meals.
The
management team is very professional, they are always checking how things are going and are on hand for any questions we might have.
As a family, we couldn't be happier regarding our move to Caremark.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.


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Review from Carol S (Niece of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has received good care with some lovely, helpful carers, the management has been very helpful with requests we have made and tried to accommodate my aunt. When my aunt has been in hospital they are always ready to resume care on her return.
The one thing that we would like to change is her
morning call, carers don't arrive until about 9.30/10 which is late for getting up.

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Review from Neil M (Son of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum hasn’t been this happy in ages, she still has her ups and downs but the ups certainly are more frequent when one member of staff and the care team are about. The difference in Mum is incredible since we changed care to Caremark.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.


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Review from Mars B (Son of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a member of staff from the care team did an amazing job yesterday when she came and took an assessment of my father. She’s very friendly, professional and thorough with her job. Any questions we wanted to ask she knew and gave us the best service. I would fully recommend her but also
this is the best service from the company, I recommend to anyone.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review. We are really pleased to hear you are happy with the care delivered by us at Caremark. It is always great to hear such positive feedback from the family members of the people we care for. I will be sure to share your positive comments with the team.


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Review from Karen L (Daughter of Client) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been fabulous in supporting my dad when he came out of the hospital after a fall. The staff are polite and cheerful and very helpful. They have helped my mum cope with all the changes to routine as well. I have especially appreciated the excellent communication between the office and myself.
This is all very new to me, and they have been very helpful and reassuring.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.


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Review from Louisa T (Daughter of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support by the office staff from the start. We knew nothing about the care required for my father, the advice given by Caremark was phenomenal. Brilliant service by the carers, always prompt and polite.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review. We are really pleased to hear that you are happy with the care delivered by Caremark. It is really important to us that the people we support receive high-quality care at home and it is great to see that reflected in your review.


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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Caremark Hatfield, Welwyn & St Albans is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Caremark Hatfield, Welwyn & St Albans is calculated as follows: ( (73 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 99 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hatfield, Welwyn & St Albans is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (6)

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Brooke Draper

Job Title: Registered Care Manager

Joined: 2022

For several years, I’ve proudly been a part of the company, beginning my journey as a dedicated Care and Support Worker. My passion for providing high-quality, compassionate care quickly led to my promotion as a Field Care Supervisor, where I gained valuable experience in managing and supporting both clients and staff.


Now, as the Registered Care Manager, I oversee the daily operations, ensuring that our team delivers the highest standard of care to all our clients.


My career has always been driven by a genuine desire to improve the lives of those we support, and I am proud to lead a team that shares this commitment to making a meaningful impact in the community.


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Nadine Flynn

Job Title: Field Care Supervisor

Joined: 2020

I have over four and a half years of experience as a dedicated care worker, along with a year of experience as a field care supervisor. Throughout this time, I have developed a strong passion for providing exceptional support, care, and guidance in the care industry.


My journey has allowed me to gain comprehensive skills in personal care, administering medications, creating individualised care plans, and offering support to both clients and their families.


My knowledge and hands-on experience equip me to uphold the highest standards of care and continually advocate for the well-being and dignity of individuals in need.


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Tomilola Olaegbe

Job Title: Field Care Supervisor

Joined: 2022

With years of experience in the domiciliary care sector, I have consistently demonstrated a proven track record of delivering high-quality care services and supporting the well-being of clients in their homes.


Starting as a hands-on domiciliary care worker, I gained valuable experience in providing personal care, administering medication, and offering support, tailored to each client’s needs. My transition to a Field Care Supervisor role has allowed me to deepen my understanding of client care, enhance my leadership skills, and actively contribute to team development.


I excel at working collaboratively with colleagues and care workers to coordinate service delivery, manage client care plans, and oversee compliance with regulatory and safety standards.


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Muhammad Tallal Ahmed

Job Title: Care Co-ordinator

Joined: 2022

I am currently working as a Care Coordinator, having joined Caremark in August 2022 as a Care Support Worker before being promoted in January 2023. With valuable experience in supporting individuals with Dementia, I am passionate about making a positive impact on the lives of those I care for. I truly enjoy working at Caremark, where the supportive and collaborative environment among staff members enables us to deliver the best possible care.


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Alix Brown

Job Title: Care Co-ordinator

Joined: 2024

I started as a Care Coordinator in September 2024, after previously working at Caremark Hatfield and Welwyn, where I began as a care and support worker and was later promoted to Care Coordinator. During my break from Caremark, I gained valuable experience as a complex carer.


I am passionate about the well-being of our service users and dedicated to providing the best care possible. In my spare time I enjoy spending time with family and friends, taking short breaks away in the UK and exploring.


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Vivek Singh

Job Title: Managing Director

Joined: 2024

Vivek is a results-driven professional with over 30 years of leadership experience in industry. He has led international teams, overseeing areas such as product design, sourcing, finance, and quality control.


Vivek’s innovative strategies and passion for optimising operations and fostering collaboration extend to his dedication to volunteer work, reflecting his commitment to making a positive impact on society and the local community. This commitment is why he chose to enter the domiciliary care sector with Caremark, a leading provider known for its national presence and clearly defined procedures for delivering quality care.


Frequently Asked Questions about Caremark Hatfield, Welwyn & St Albans

What Type of Services does Caremark Hatfield, Welwyn & St Albans offer?

Caremark Hatfield, Welwyn & St Albans offers Home Care.

How many Carers does Caremark Hatfield, Welwyn & St Albans employ?

Caremark Hatfield, Welwyn & St Albans employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hatfield, Welwyn & St Albans to verify any information. View our terms and conditions. Caremark Hatfield, Welwyn & St Albans has a Platinum Service – more info.