Review from Vanessa C (Daughter of Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience

When Mum broke her elbow, Caremark quickly arranged around the clock, 24-hour live-in care. The staff are always professional and friendly and always accommodate my requests. If your loved one needs a little help in their own home, I wouldn't hesitate to recommend Caremark.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.

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Review from Janet N (Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience

Good morning people, I would like to say that Caremark is an amazing care provider.
They are very friendly and helpful souls. They greet you with a cheery hello when they come through your front door.
They always ask if you would like a cup of tea or coffee.
Nothing is too much trouble for them.

They treat you with dignity and respect. They are someone who you can have a laugh and chat with, and most of the time they have a smile on their face too.
They will do whatever you ask of them within reason.
They have made my life so much more easier. It in turn has lifted my mood too. There is light at the end of the tunnel again thanks to their help.
I would definitely recommend them to people.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments on to the team!

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Review from Emma W (Daughter of Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience

This has been our family’s first experience of arranging care and the care coordinator was very helpful and reassuring in explaining options and putting things in place promptly for us. The carers are professional and caring and some, in particular, have gone the extra mile to understand my father’s

preferences and to suggest additional ways they could help. They have done a great job helping him to get back to doing many things for himself and the service has been very flexible in adapting as his needs have changed.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review. It is always great to hear such positive feedback from family members. I will be sure to let the team know how pleased you are with the care your dad is receiving from us at Caremark.

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Review from Emma F (Niece of Client) published on 10 August 2021
Submitted via Website • Report

Overall Experience

The care team looking after my aunt have been caring and kind at all stages. I’m always kept informed which is so important to us as we do not live locally but also it helps us to gauge the level of my aunt's illness so we can pass this on to professionals working with us.
The time, consideration

and empathy given to us as a family as well as to my aunt have been exemplary and we are extremely grateful.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this that endorse the high quality of service we provide.

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Review from Geoffrey D (Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience

Caremark has looked after me for eight months now, the care is very good, and all the carers bend over backwards for me. They visit me four times a day and do my shopping, without them I would be very lost.
I’d like to say thank you to them all.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to complete a review. It's lovely to hear how happy you are with the care provided to you by Caremark. I will be sure to pass your comments onto the team!

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Review from Paula H (Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience

I receive care from Caremark and have done for around eighteen months. All the carers are very nice, especially a few selections of my regular carers, which I look forward to coming.
Since I have been with the new manager she has done more for me than anyone else had done and I cannot fault them in

any way.
They have been absolutely brilliant!
I would recommend Caremark to anyone seeking similar care for their loved ones.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review. We are really pleased to hear that you are happy with the care delivered by Caremark. It is really important to us that the people we support receive high-quality care at home, and it is great to see that reflected in your review.

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Review from Clare B (Daughter of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience

We started with Caremark a couple of years ago when Mum came out of hospital needing evening care to help with medication and getting to bed. At the time she was independent through the night. Following another hospital admission, she now needs 24-hour care, which we mainly cover as a family but Caremark

have been invaluable in providing nightcare several times a week. Mum was very anxious about having carers at all but with time and the consistency of the same carers who suit Mum, they have formed a bond with her (and us) and she is much happier. The carers we have obviously love their work and this shows in their treatment and care of Mum. The office staff are friendly, easy to contact (at any time) and when issues have arisen, they have been dealt with quickly. Overall, we have found Caremark to be flexible, reliable and most importantly we are happy to leave Mum in their care.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review Clare. We are really pleased to hear that you are happy with the care delivered by Caremark to your mum. It is really important to us that the people we support receive high-quality care at home and it is great to see that reflected in your review.

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Review from Vivienne S (Daughter of Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience

My elderly father has vascular dementia and mobility problems and Caremark have looked after him for a number of years. Initially, only a morning visit to get him up, washed, dressed and given breakfast. Then as time went on more care was needed and eventually, Caremark visited 4 times a day ranging

from getting Dad up, to getting him to bed.
I found Caremark to be responsive wherever possible to any family needs/requests and answered calls day or night, seven days a week. In addition, the carers were very caring and took time to sit with my father and chat with him, while encouraging him to either get out of bed or wash some days.
I hope all families are fortunate enough to get such a caring and well-organised care support provider for their parents.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this which endorse the high quality of service we provide.

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Review from Leanne M (Granddaughter of Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience

My grandad got to a point where he needed carers, and there's no other company that I would have gone with. Caremark has been amazing, from staff to management, they have been faultless from the moment Grandad came out of the hospital. All the carers have been so lovely, caring and professional. The

management has been amazing from the start, answering any questions we have had and making sure everything was set up for Grandad. I would highly recommend Caremark Welwyn and Hatfield to anyone looking for care.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

We are really pleased to hear that you are happy with the care delivered by Caremark to your grandad. It is really important to us that the people we support receive high-quality care at home and it is great to see that reflected in your review.

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Review from Carla S (Granddaughter of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience

We started using Caremark (Welwyn and Hatfield) to provide care for my grandmother two weeks ago. Grandma is extremely happy with the support being provided, the carers are extremely friendly, professional and have been doing so well to encourage Grandma to help herself and supported her in tasks that

she finds difficult. The office staff are also extremely helpful and understanding. I would highly recommend this care company to anyone looking for home care.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for taking the time to leave us such a lovely review. We are really pleased to hear how happy you are with the care provided to your grandma.
We will be sure to share your positive feedback with the team.

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Review from Rachel H (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience

Caremark (Welwyn and Hatfield) took over from my dad's previous carer late last year. From the first moment when we met them, we were put at ease. Everything was carefully explained to us, and all our questions were answered. From the top management to the carers themselves, Caremark are extremely professional,

caring, friendly, discreet and provide an exceptional level of care to my father. There is not one bad experience to be had from any of the carers. They seem to genuinely love their jobs, and enjoy caring for my dad. Nothing is ever too much trouble and the carers even make sure I’m looked after!
I would highly recommend Caremark.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review Rachel.
We are really pleased to hear that you are happy with the care delivered by Caremark to your dad .
It is really important to us that the people we support receive high-quality care at home and it is great to see that reflected in your review.

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Review from Hazel P (Daughter of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience

I would highly recommend Caremark (Welwyn and Hatfield) for their professional approach but done with humility and kindness.
They have honestly given my father a new lease of life and enabled me to carry on with my life knowing he is in good hands.
Thank you for going the extra mile and doing exactly

what it says on the can - Caring.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review.
It is always great to hear such positive feedback from family members.
I will be sure to let the team know how pleased you are with the care your dad is receiving from us at Caremark.

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Review from Ashley K (Sister of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience

I have been my brother's main carer for several years and needed an agency that could help me with his needs. I had a newborn at the end of 2019 and just couldn't keep on top of it all. We started using Caremark (Welwyn and Hatfield) in January/February 2020 and the difference it has made has been incredible.
They

check on my brother every day and make sure he's taken his medication, eaten and is generally okay. They help with his cleaning and putting his weekly shopping away when it's delivered. Caremark really have gone above and beyond with my brother's care and I can't rate them highly enough. My brother is in his 30's and has a neurodegenerative brain disease which impacts his memory and motor skills amongst other things. He's stubborn, anxious and uncomfortable around people he doesn't know, but the staff at Caremark have been amazing with him and have really put him at ease. The fact that he's happy to see them each day speaks volumes.
To the management and all the staff at Caremark - thank you!

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review.
We are really pleased to hear that you are happy with the care delivered by Caremark to your brother.
It is really important to us that the people we support receive high-quality care at home and it is great to see that reflected in your review.

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Review from Sandy S (Daughter of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience

My mother was diagnosed with terminal cancer only 3 weeks ago. Caremark were appointed to me through the emergency services. They have been so caring, reliable and considerate both to my mum and myself.
It is my first experience of using carers and they already feel like my own family. They not only

give Mum the care and respect she deserves, they also support me emotionally and offer advice when needed. Also, the managing staff have been so supportive. Thank you for easing this very difficult time for both of us. I would highly recommend them.

Reply from Robyn Sparks, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you so much for taking the time to leave us a review. We are really pleased to hear you are happy with the care delivered by us at Caremark.
It is always great to hear such positive feedback from the family members of the people we care for.
I will be sure to share your positive comments with the team.

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Review from Molly G (Client) published on 31 December 2020
Submitted via Website • Report

Overall Experience

I am a client who uses this service, my carers are kind and caring, some of the carers go above and beyond to ensure I am comfortable, relaxed and happy. The office staff are very helpful. I have recommended to close friends and will continue to do so.

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Review from Anne H (Client) published on 25 December 2020
Submitted via Website • Report

Overall Experience

I love my regular carers they go above and beyond for me. I really look forward to seeing them and I don’t know what I’d do without them. All office members are extremely helpful and they even come out to visit me when they can. Most of the team are like family to me.

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Review from Roger Q (Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience

This is the first time in my life that I have had to use a care service but a couple of years ago I had a heart attack, I then lost my wife to cancer and then I had a back injury. I asked for a care service to come in and was referred to Caremark. My case was discussed and it took little time for equipment

to be arranged and the care to be in place.
The thing with Caremark is they truly care. The compassion and love they give is unmatchable.

Reply from Vicky Chalice, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Thank you for your kind words. We are here to help you.

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Review from Tracy S (Daughter of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience

What can I say about Caremark Welwyn and Hatfield? Unfortunately, there are not enough superlatives in the English language to do justice to express my undying gratitude to the loving and kind care that my mother is receiving from the team that are supporting her. My mother suffered a stroke and never

regained normal speech or the ability to weight bear. I had a very poor and bad experience with a previous company, who convinced the doctor that she was aggressive (although I never experienced any aggressive or untoward behaviour. It was just "easy" for them to keep her drugged to the eyeballs and completely bed-bound with no dignity whatsoever. Thankfully, they were replaced with Caremark. For the first time in months, she enjoyed a proper shower, used a commode, wore clothing apart from nighties. She is hoisted to sit in her recliner chair to enjoy her garden and is treated with respect, dignity and kindness. Thank you Caremark - you are true heroes.

Reply from Vicky Chalice, Registered Manager at Caremark Hatfield, Welwyn & St Albans

Hi Tracy, Thank you, for your kind words, we are here to help you. Many Thanks.

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Review from C D (Client) published on 3 December 2019
Submitted via Website • Report

Overall Experience

Caremark has been very responsive to my needs, my quality of life has improved as a result of joining Caremark, they match me with a carer that I am happy with and he is now my main carer, if I have any issues with the service, the care manager is always approachable and accessible. The carers that

I have are first rate.

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Review from A R C (Son of Client) published on 25 October 2019
Submitted via Website • Report

Overall Experience

I have found Caremark to be extremely helpful as a family new to the care system and its complexities. They are flexible and the carers have all been good, and we have now built a strong relationship with our regular carer.

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Caremark Hatfield, Welwyn & St Albans

Care Provided by Caremark Hatfield, Welwyn & St Albans

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Funding & Fees Guide for Caremark Hatfield, Welwyn & St Albans