Breakthru Care Ltd

Office No. 1, 63a Hillary Street, Walsall WS2 9BP
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8.3 6 Reviews
  • Breakthru Care Ltd, Walsall

Care Provided by Breakthru Care Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Mental Health Nurse
  • Nursing/Care Home Nurse
  • Other Care Provided
  • Hospital Discharge
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Respite Cover

Good to Know

  • Owner
  • Breakthru Care Ltd
  • Person in charge
  • Barbra Bhebhe (Manager)

Funding & Fees Guide for Breakthru Care Ltd

  • Prices
  • £19.50 per hour


  • Fees can increase according to the needs of the clients


8.3

Breakthru Care Ltd has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years. Over all time Breakthru Care Ltd has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
2
2
4
Overall Experience  Overall Experience 5.0 out of 5

All staff caring for my needs are friendly, caring and professional. Nothing is too much trouble. It is a pleasure to see them, especially when I only go out about once a week.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider, all carers were courteous, friendly, helpful and professional, they looked after my mom in her own home until illness sadly forced my mom into long-term care. I, personally, met all the carers and the care team manager and I got on extremely well with them all and had no issues
trusting them to care for my mom's daily needs as I live over 30 miles away and have no transport so my peace of mind was put to rest knowing Mom had excellent carers who really did care about Mom and not just doing the jobs that needed doing. All in all, I literally have no complaints about any of the services they provided and would recommend them to anyone who needs genuine, honest, caring professionals to care for a loved one's needs.

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Overall Experience  Overall Experience 5.0 out of 5

Breakthru Care provided four care visits a day to my mum prior to her going into care and I simply cannot praise the carers and managers enough. They showed her infinite kindness and patience and even on the mornings when she was most confused and upset, they always worked their magic and left Mum happy
and chuckling.
Endlessly polite, patient and punctual, they treated Mum as if she was their only client and never rushed her or hurried her. They didn't just provide care to Mum. They truly cared. I will be forever grateful.

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Overall Experience  Overall Experience 4.0 out of 5

I called to make an inquiry and the customer service I received was amazing!
I would highly recommend this service.
The lady was polite and reassuring, she answered all the questions I asked confidently and she was very knowledgeable especially considering that she was just a receptionist.

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Overall Experience  Overall Experience 5.0 out of 5

The manager and carers show extreme care and consideration. They are very cheerful and helpful especially if I feel a little low at times.

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Overall Experience  Overall Experience 5.0 out of 5

Breakthru Care staff go above and beyond in all the care needs of elderly people. Cannot fault them and they are always ready to oblige with any needs.

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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Breakthru Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Breakthru Care Ltd is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Breakthru Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Breakthru Care Ltd

What Type of Services does Breakthru Care Ltd offer?

Breakthru Care Ltd offers Home Care & Nursing Care.

How many Carers does Breakthru Care Ltd employ?

Breakthru Care Ltd employs 2 carers.