PIC 24 Healthcare Ltd

Unit 10, Neepsend House, Sheffield S3 8BT
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9.4 17 Reviews
  • PIC 24 Healthcare Ltd, Sheffield
PIC 24 Healthcare Ltd is a domiciliary care provider which delivers excellent Home Care Services to adults and elderly people.

Flexible, responsive and cost-effective packages in home care services are offered for elderly clients with dementia, learning disabilities, mental health and other complex needs.

Care packages range from half an hour visit for personal care and companionship, to more complex needs right through to 24 hour a day and live in care.

Staff work with the service user, or their advocate, to determine how the service will be delivered to achieve the agreed outcomes to ensure the support does not ‘take over’ or diminish the service user’s potential to do things for themselves.

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Care Provided by PIC 24 Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • pic24 Healthcare Ltd
  • Person in charge
  • Isacc Chikwanda (Manager)

PIC 24 Healthcare Ltd Reviews (17)

9.4

PIC 24 Healthcare Ltd has a Review Score of 9.4 (9.424) out of 10, based on 6 reviews in the last 2 years. Over all time PIC 24 Healthcare Ltd has 17 reviews.

Overall Experience

  • 15
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Date Published

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Review from J H (Client) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and care exceptional. I feel in very safe hands and my needs and wellbeing are of paramount importance to the care workers. I have never felt neglected and can only congratulate the staff for their care.

Reply from ISAAC CHIKWANDA, Registered Manager at PIC 24 Healthcare Ltd

We do appreciate your feedback and reviews. We value them dearly. The feedback is our laerning ppoint and it gives us more understanding on how we could improve the care delivery. Thank you very much for taking your time to give such an incredible review.


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Review from J V (Client) assisted by family/friend published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although in general, I find levels of professionalism and care excellent and feel good after the majority of carers' visits, there are sometimes differences in attitude and attention which can on occasion leave me feeling vulnerable, anxious and depressed.
I would suggest a review of training and assessment
of all carers's skills and motivations to ensure consistency.

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Review from Mandy E (Daughter of Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers really care about and for my mum. Always pleasant and keep us informed of any issues arising in our communications book. They ask Mum for meal preferences and give suggestions when she can't think of what to have. Our only ongoing issue is when we get 'new' carers for Mum who don't know where
Mum's things are e.g. spare milk in the freezer and not to give Mum food like soup in the lounge as it will always spill on her clothes. Hopefully, the carers will have time to put in our 'well used' communications book, any issues with Mum once they go digital?

Reply from ISAAC CHIKWANDA, Registered Manager at PIC 24 Healthcare Ltd

Feedback well much appreciated, it's a valuable lesson learnt. We will consider all the feedback in our reviews. PIC 24 Healthcare values all the opinions, and input from the service users, families and other stakeholders. Thank you very much family for the time to do the review and feedback.


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Review from Allison C (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PIC 24 Have been caring for our mum for over 18 months now. They do a wonderful job in looking after Mum, any little issues have been alleviated quickly with good communication. I was always reluctant to engage with the services of carers, but this company has changed my mind. The manager and his team
are professional, and compassionate in caring for our mum and always are willing to help with any requests. Mum could not stay in her own home without them, very happy with their service.

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Review from K O (Daughter of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service. The absolute epitome of what person-centred care should be and we could not wish for better for our mum who has complex care needs. The company is extremely well led and communication within the team is excellent. They go above and beyond to ensure that my mum's needs are met to
a very high standard. The management and carers alike are honest, trustworthy, kind, compassionate, respectful and dignified. My mum has always been very independent and hated the thought of having carers but now they have almost become an extension to our family. It's so reassuring as a family to know that Mum is in such good capable hands. The continuity of care and the way that infection control has been managed has been paramount in aiding my mum's recovery which has also been recognised and praised by other health professionals involved in my mum's care. We really couldn't wish for a better company.

Reply from Isaac Chikwanda, Registered Manager at PIC 24 Healthcare Ltd

Thank you very much for all the review and feedback. We really appreciate your time to express and comment on our service delivery to your mother. We greatly value all feedback and reviews as they motivate and encourage us to keep on providing eminence care. We endeavour to keep on providing person-centred care as per our motto. Your mother is a pleasure to look after as she fully participates in her care delivery. She communicates and expresses her choices and preferences with the care staff eminently. We appreciate all the collaborative working patterns from all the multidisciplinary team members and the family at large. We are working together as a team.


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Review from Ashley G (Son of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are extremely good and work to a very high standard.

Reply from Isaac Chikwanda, Registered Manager at PIC 24 Healthcare Ltd

Thank you for your feedback; we value and cherish all your feedback.


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Review from L G (Daughter of Client) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pic 24 Healthcare provided eccellent care for my late father. The staff were amazing, kind and considerate. They kept my father comfortable and enabled him to keep his dignity. We would highly recommend Pic 24 Healthcare to anyone needing help and support. They really were like an extended family.

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Review from C P (Daughter of Client) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I was always kept informed by the manager and staff.

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Review from R S (Daughter of Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care company around after using others, made me realise how bad other companies were. Can't fault them, nothing is too much trouble. They go above and beyond what they are expected to do. Fantastic company.

Reply from Isaac Chikwanda, Registered Manager at PIC 24 Healthcare Ltd

We do appreciate your reviews and your feedback. Thank you for your review, they are important to us so we can improve our services.


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Review from N W (Niece of Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Polite, reliable and caring staff are looking after my aunt well. Had them for three months now and my aunt and family are happy with the service provided.

Reply from Isaac Chikwanda, Registered Manager at PIC 24 Healthcare Ltd

We are appreciating your feedback and review. Your reviews are very important to us so we can improve our service.


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Review from S O (Daughter of Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable service, easy to get on with. Helpful staff. Easy to contact. Respective.

Reply from Isaac Chikwanda, Registered Manager at PIC 24 Healthcare Ltd

Thank you so much for your feedback, it is so important to us so we can improve our services.


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Review from B C (Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company is just amazing. The carers are caring and compassionate. They are always careful cheerful, they are always there for me. Makes me feel accepted as an individual without crimination.

Reply from Isaac Chikwanda, Registered Manager at PIC 24 Healthcare Ltd

Thank you so much for the feedback, we value your feedback.


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Review from D C (Daughter of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and professionalism is second to none. We mainly had care from 2 ladies and one gentleman who treated my father with dignity. Truly caring company, you are an individual person to them. They came to see him on his last days and brought flowers and came to see my mum after he had passed.

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Review from K R (Niece of Client) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb service. My aunty loved her carer. So helpful, nothing ever too much to ask for. Kind and considerate. My aunt was very hard to please, she knew her own mind! And was treated with much love and care at all times.

Reply from Isaac Chikwanda, Registered Manager at PIC 24 Healthcare Ltd

Thank you so much for leaving us. It was a pleasure looking after your aunt.


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Review from M S (Partner of Client) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very good and very pleasant to my partner and me.

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Review from J S (Daughter-in-law of Client) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough in their assessment of the client. Caring and helpful.

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Review from Andrew W (Client) assisted by family/friend published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Come in get me showered, wash pots, take the rubbish out and do what I ask of them.

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Current Review Score: 9.4 (9.424)

Overview of Review Score

The Review Score of 9.4 (9.424) out of 10 for PIC 24 Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for PIC 24 Healthcare Ltd is calculated as follows: ( (28 Excellents x 5) + (6 Goods x 4) ) ÷ 34 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PIC 24 Healthcare Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about PIC 24 Healthcare Ltd

What Type of Services does PIC 24 Healthcare Ltd offer?

PIC 24 Healthcare Ltd offers Home Care.

How many Carers does PIC 24 Healthcare Ltd employ?

PIC 24 Healthcare Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PIC 24 Healthcare Ltd to verify any information. View our terms and conditions. PIC 24 Healthcare Ltd has an Enhanced Service – more info.