Home Instead (Renfrewshire & Barrhead)

Mirren Court (Three), 123 Renfrew Road, Paisley PA3 4EA
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Top 20 award
9.8 65 Reviews
  • Home Instead (Renfrewshire & Barrhead), Paisley
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name of Home Instead as the most trusted company for personalised home care.

Home Instead’s Renfrewshire service tailors care to client’s personal requests and individual needs. With visits lasting a minimum of an hour, they can give clients the attention and support they deserve. They offer the full range of companionship, home help, personal and dementia care services and have gained recognition from health professionals and families for the difference they make to their clients' lives.

Home Instead makes sure that the service they offer is simply focused on each individual client. They are committed to providing a high-quality service, and they want clients to live happy and fulfilled lives in their own homes and will do everything in their power to make that happen. They realise that finding effective Care at home is a daunting prospect, so they believe that putting the client’s specific requests at the centre of the conversation and building enough time into the service to meet every need will make the process easier.

Key Benefits:

•        Minimum one hour visits give time to develop relationships - with visits starting at the agreed time.
•        They carefully match Caregivers to clients
•        Guarantee a Reliable service with continuity of CareGivers to their clients

Home Instead covers all of Renfrewshire including Paisley, Renfrew, Linwood, Kilbarchan, Bridge of Weir, Kilmacolm, Bishopton and Erskine. They also cover Barrhead and Neilston in East Renfrewshire. CareGivers live throughout the territory, and the majority have their own cars, so they will encourage their clients to get out and about to local attractions or cafés.

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Care Provided by Home Instead (Renfrewshire & Barrhead)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joanne Ritchie (Care Manager)

Funding & Fees Guide for Home Instead (Renfrewshire & Barrhead)

  • Prices

  • We charge per hour.
    Available on request.

Home Instead (Renfrewshire & Barrhead) Reviews (65)

Total of 65, showing 1-20
9.8

Home Instead (Renfrewshire & Barrhead) has a Review Score of 9.8 (9.840) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Renfrewshire & Barrhead) has 65 reviews.

Overall Experience

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Review from Ann M (Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has been courteous, helpful, and willing to undertake any task. They have all quickly learned where things are kept and remembered this on subsequent visits. They all show interest in the client as a person, expressing concern if something is not as it should be, or offering encouragement
and praise when they notice improvement. They make you feel cared for and their cheerful attitude is a great morale booster.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thank you Ann, for your thoughtful, and comprehensive review. We were delighted to offer you support when you needed some recovery time and are pleased that you are now back on your feet and fully independent again.


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Review from Katherine B (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family feel reassured that our father is in good hands with the team of Carers who he knows well.
Home Instead Team always keeping us in the loop if there are any issues or concerns and equally the good things and conversations happening during their visits.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to provide a review. It's a pleasure to visit your father and to work closely with you and your family to provide him support so that he can continue to live well at home.


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Review from L D (Daughter of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have supported Mum for over a year and a half now, and have been a great help. She was initially reluctant, but the care pros are so friendly and helpful that she has come to trust and rely on them.
For someone with a touch of dementia, it would be nice if she saw a smaller range of staff,
but the more days we ask Home Instead to add on, of course, the larger the group of staff that they have to allocate to her. It is good that the team caring for each individual do communicate amongst themselves about the client's needs.
The office staff are very supportive, always available and patient.
We have especially appreciated the flexibility of being able to add extra visits / cancel visits at short notice as Mum's needs and circumstances change, sometimes with very little notice.
I like having access to the app to be able to read each care professional's notes on each visit, as Mum is not always able to communicate as much detail to me over the phone.
Couldn't do without them now!

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Thank you for your kind words. We enjoy visiting your mum and are pleased to be able to provide support and peace of mind.


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Review from Alan D (Son of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all very good. My parents have no issues with the work being done and are always on time with a friendly face and time for a chat.
We have used the service for over 16 months now and we are very happy.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Thank you for your kind review - we're glad to know that our support is making a positive difference to your parents.


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Review from Alan M (Husband of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are a caring and professional care service to my wife who has dementia. The carers are friendly, efficient and prompt, 7 days a week. Their office and management are in regular contact and are easy to deal with. I recommend Home Instead.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Thank you for taking the time to review our services. We appreciate your kind words and are glad to hear that you are pleased with the support provided for your wife by our team.


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Review from David R (Husband of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies who come are charming and excellent in caring for my wife. They seem to make my wife feel at ease and fully understand her memory problems, and help with her mobility issues. They are also punctual in arriving.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Thank you for your kind review. Our team really enjoy visiting your wife and are pleased to be able to help support her.


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Review from Sharon D (Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are a good company. The staff that I have met are nice and friendly and are happy to help you with anything you ask them to do. It is like having a friend in the house. The carers arrive when they say they’re going to. Half an hour.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks very much for taking the time to write a review. Our team enjoy visiting you, and are happy to provide support to allow you to live well at home. It's always a fun and happy hour.


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Review from Linsey B (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I really appreciate the continuity of the regular staff that provides care for my dad. All the staff that have provided support to my dad have put my mind at ease. I know my dad is safe and being supported well with respect and dignity.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for the review. His team enjoy spending time with your dad.


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Review from C M (Son of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased and reassured to meet Mum's carer during our visit. Happy she is in such good hands.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

That's good to hear. She has regular people who enjoy visiting her and helping recover her strength.


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Review from G M (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a small dedicated team to support dad (94) at home for several years. He was reticent about having any care outside the family but soon got to know and rely on the team. The small team suited his needs really well allowing him to build confidence and bond with them. Primarily there to give
dad breakfast and lunch and a bit of company, everyone was friendly, flexible, approachable and looked after dads needs very well. We were contacted if they felt there was a change in dads health or wellbeing and they responded to any wee notes regarding dad that we might leave them. They called if any of the carers were delayed for any length of time which enabled us to let dad know, which we appreciated. Having a mix of men and lady carers was a bonus as dad could chat "cowboy films" with the men.


The management team also worked very well with us to provide additional care at times when it was required and we were never let down. Would definitely recommend Home Instead. Thank you all.


Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Thank you for your kind words. It has been a pleasure to be involved in your dad's care, our team have very much enjoyed their time with him. We appreciate you taking the time to share your experience.


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Review from John H (Wife of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has advancing Parkinson's disease. She is now unable to walk or stand without help. My wife is now 88 years old. My wife now has two carers for a hour in the morning and also at bedtime. Home Instead are very flexible and they have superb, well-trained ladies. We are delighted to have them coming
to our home helping with food primarily. They also have a great cleaning service. Frankly we could not do without them.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to submit this feedback. We take immense pride from such positive comments, which are shared with the team. Our support for your wife works well, as we have a very collaborative partnership with you and your whole family. Many thanks.


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Review from Jim S (Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My team at Home Instead deserve a well-earned 5-star plus in my opinion. The most regular ones have become like family, and the whole team always go above and beyond the call of duty, willing to lend a hand whatever dilemma we may face. Continuity of care is paramount to me in my position, and having
the same six team members who I trust implicitly and have complete confidence in makes a world of difference to my life. God bless you all.
Sent with so much thanks and appreciation.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Many thanks for such a warm hearted review - the team are very glad to provide ongoing support to you, and the household.


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Review from Stephen J (Son of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the service. Always prompt and caring and hope the continuity continues. This gives me and the the family confidence that someone will be looking after my mother in our absence, looking after her requirements when preparing for the day ahead and of course checking her current health
situation.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for your positive review, we are delighted to be able to help your mum in the morning. Her main Care Professional has developed a great rapport with her.


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Review from Josephine R (Sister of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the ongoing care my sister is receiving from Home Instead.
We have no queries or problems with the ongoing care provided.
Our carer is willing and helpful on each visit and will complete any task put forward.
My sister now feels very comfortable with the care plan, and this has
given her confidence to continue living at home.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Thank you for your kind words; we appreciate your feedback. The team enjoy visiting your sister, and we're glad we can give you some peace of mind.


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Review from Carey H (Son of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are very good with handling my father, reliable, consistent, and caring.
Dad is also very compliant and comfortable with them, which was reassuring for us.
Would thoroughly recommend yourselves to anyone.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Hi Carey, thank you for giving such positive feedback. It's a pleasure to support your dad, and we're glad that he feels so comfortable with his team.


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Review from G L (Husband of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia, and all the carers have been excellent in helping in so many ways. I just don’t know how I could cope without their companionship and assistance in looking after my wife. They give assistance to my wife when showering and dressing. Making copious cups of coffee and making meals
when required.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

We are very happy to hear that you and your wife are pleased with the support. The team really enjoyed spending time with your wife; thank you for taking the time to send us a review.


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Review from Heather G (Daughter of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers. Continuity of care is important to me as my mum has dementia. She values having a strong network of regular carers who know and understand her needs.
Great communication. Regular calls and contacts to keep me informed.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Hi Heather, we are glad to be able to support your mum at this stage in her journey. Continuity and familiarity are so important, and we're pleased to hear this is working well.


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Review from Shiona C (Niece of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Renfrewshire and Barrhead) provide a wonderful service.
The carers come in twice a day to visit my aunt. In the morning, they make sure that she is up and dressed and has her breakfast and medication. They give her the help she needs but allow her to do as much as she can for herself.
This is much appreciated.
In the evening, they make sure that her hot water bottles are in and that she again has her medication. They spend an hour with her each time and are happy to sit and chat if that is what she wants.
They also come in for an hour two afternoons a week for companionship. They take her for a wee walk or do exercises with her, again if that is what she wishes.
They also cover any additional afternoons if family are not able to visit.
The service is caring without being too intrusive.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

Thanks, Shiona; we really appreciate your positive feedback. We know how important it is to promote independence, and we are pleased that your mum finds the support helpful and enjoyable.


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Review from P H (Husband of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support service for my wife, helping her with her medical condition. Continuity of staff has been an important factor as it builds trust and knowledge. The staff are always helpful and caring.

Reply from Alison Barlea, Office manager at Home Instead (Renfrewshire & Barrhead)

We are privileged to be able to provide support to your wife; the team really enjoy their time with her. Thank you for taking the time to share your experience.


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Review from A C (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been engaging with Home Instead Renfrewshire since December 2022. They provide a tuck-in service to support Mum in the evening. This has been invaluable and reassuring for all. The office management has worked to ensure continuity of care is in place, which as a family, we feel is extremely
important for the well-being of our mum. This continuity has allowed Mum to feel safe and has facilitated building meaningful relationships with the carers for Mum and Dad. The carers are clearly well-trained and enjoy their role. They are kind, attentive and very supportive and ensure personal care is at Mum’s pace, which has worked so well. Our experience with Home Instead has been excellent and has allowed Mum to be happy and well in her own home. Our grateful thanks to everyone at Home Instead.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for this review - we know it took a little time to get the right mix, and we worked with your parents to get things settled. We appreciate their feedback and your patience. Thanks for the opportunity to help.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Home Instead (Renfrewshire & Barrhead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Home Instead (Renfrewshire & Barrhead) is calculated as follows: ( (122 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Renfrewshire & Barrhead) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (15)

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Meet the Team (7)

Paul

Paul Armstrong

Job Title: Owner and Director

Joined: 2018

I’m Paul Armstrong, and I opened this branch of Home Instead in January 2018. The first part of my career was in the Life Science Industry, supporting companies that developed some of the medicines, vaccines, and diagnostics that our clients depend on. When we opened the Renfrewshire & Barrhead office of Home Instead, we committed to providing our personalised approach to Companionship Based Home care to a wide audience in Renfrewshire and Barrhead.


Our ambition is to be known as a company that cares about our clients, our Care professionals and our reputation.


My ambition for Home Instead Renfrewshire & Barrhead is to bring the Home Instead Culture and values to the local community.


Joanne

Joanne Ritchie

Job Title: Care Manager

Joined: 2019

I'm Joanne, the Care Manager for Home Instead Renfrewshire and Barrhead. I have been in the Care Sector since 1994.


I have been working for Home Instead as the Care Manager for 3 years, which I really enjoy. Some of my responsibilities are supervising the Care Professionals and keeping in regular contact with the clients to ensure their needs are met.


Karen

Karen Caulfield

Job Title: Training and Compliance Officer

Joined: 2018

Hi, I'm Karen. I'm the training and Compliance Officer.


I joined Home Instead back in April 2018, having read an article in the paper about a new Companionship Based Care company that was being established in Renfrewshire. I took the opportunity to join the team and found my calling.


Since starting with Home Instead in 2018, I have developed my knowledge and skills and have flourished in the environment.


I discovered that I have a passion for Care – both in practice and in theory, and I have developed my role to be responsible for Training and Compliance within the team.


Melanie

Melanie Thomson

Job Title: Recruitment and Training Specialist

Joined: 2019

Hi, I'm Melanie. I'm the Recruitment and Training Specialist.


I started with Home Instead in April 2019, initially as a Care Professional before moving into admin and now Recruitment.


When new people enquire, I take them through the interview and recruitment process, making sure that we not only find the highest quality candidates but also ensure that they feel welcome and fully supported when they start.


Alison

Alison Bârlea

Job Title: Office Manager

Joined: 2020

Hi, I'm Alison. I'm the Office Manager for Home Instead Renfrewshire and Barrhead.


I joined Home Instead during the pandemic, and I’m so glad I did. I love working with our clients and have enjoyed the opportunity to get involved in some of the activities in the office too, having recently become Office Manager. Every day is different, but I always leave work feeling like I’m making a real difference in someone’s life.


Chriss

Chriss Watkins

Job Title: Field Care Supervisor

Joined: 2019

Hi, I'm Chriss. I'm one of the Field Supervisors.


I started with Home Instead in 2019. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.


Helen

Helen Mulhearn

Job Title: Field Care Supervisor

Joined: 2022

Hi, I'm Helen. I'm one of the Field Care Supervisors.


I joined Home Instead in 2022. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.


Frequently Asked Questions about Home Instead (Renfrewshire & Barrhead)

What Type of Services does Home Instead (Renfrewshire & Barrhead) offer?

Home Instead (Renfrewshire & Barrhead) offers Home Care.

How many Carers does Home Instead (Renfrewshire & Barrhead) employ?

Home Instead (Renfrewshire & Barrhead) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Renfrewshire & Barrhead) to verify any information. View our terms and conditions. Home Instead (Renfrewshire & Barrhead) has a Platinum Service – more info.