Home Instead (Renfrewshire & Barrhead)

Mirren Court (Three), 123 Renfrew Road, Paisley PA3 4EA
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Top 20 award
9.8 65 Reviews
  • Home Instead (Renfrewshire & Barrhead), Paisley
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name of Home Instead as the most trusted company for personalised home care.

Home Instead’s Renfrewshire service tailors care to client’s personal requests and individual needs. With visits lasting a minimum of an hour, they can give clients the attention and support they deserve. They offer the full range of companionship, home help, personal and dementia care services and have gained recognition from health professionals and families for the difference they make to their clients' lives.

Home Instead makes sure that the service they offer is simply focused on each individual client. They are committed to providing a high-quality service, and they want clients to live happy and fulfilled lives in their own homes and will do everything in their power to make that happen. They realise that finding effective Care at home is a daunting prospect, so they believe that putting the client’s specific requests at the centre of the conversation and building enough time into the service to meet every need will make the process easier.

Key Benefits:

•        Minimum one hour visits give time to develop relationships - with visits starting at the agreed time.
•        They carefully match Caregivers to clients
•        Guarantee a Reliable service with continuity of CareGivers to their clients

Home Instead covers all of Renfrewshire including Paisley, Renfrew, Linwood, Kilbarchan, Bridge of Weir, Kilmacolm, Bishopton and Erskine. They also cover Barrhead and Neilston in East Renfrewshire. CareGivers live throughout the territory, and the majority have their own cars, so they will encourage their clients to get out and about to local attractions or cafés.

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Care Provided by Home Instead (Renfrewshire & Barrhead)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joanne Ritchie (Care Manager)

Funding & Fees Guide for Home Instead (Renfrewshire & Barrhead)

  • Prices

  • We charge per hour.
    Available on request.

Home Instead (Renfrewshire & Barrhead) Reviews (65)

Total of 65, showing 21-40
9.8

Home Instead (Renfrewshire & Barrhead) has a Review Score of 9.8 (9.840) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Renfrewshire & Barrhead) has 65 reviews.

Overall Experience

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Date Published

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Review from James S (Husband of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very positive and helpful service with very caring staff and competent carers.
Since we started with Home Instead (Renfrewshire & Barrhead), it has become like part of the family, and my wife is very relaxed with each visitor.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

We enjoy visiting and helping your wife around the house. Thanks for taking the time to post such a positive review.


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Review from G B (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been excellent, and both my mum and dad think it’s a great service. With a flexible, caring and professional service. We intend to continue to use the service as my parents require more help which is a testimony as to how good the care has been.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to write a review. We are delighted to provide support to your parents and assist them around the house.


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Review from M R (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic company, and all the carers are so kind and go above and beyond for my mum. So glad my mum has this company coming in to look after her; it gives me peace of mind while I am at work. They care for all of their clients holistically.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Our team all enjoy visiting your mum, and we're happy that it gives you peace of mind. We are able to spend time with your mum to make sure we help her to live well and independently.


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Review from Anne S (Wife of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are delighted with the team of carers that we have. They are not only excellent in dealing with all aspects of my husband’s care but also go out of their way to assist us in all manners of daily living if we have an issue or a problem.
They are not only our carers, but in our opinion,
also our friends whom we greatly value and would like to take this opportunity to thank so much.
God bless “Home Instead” and all who are part of it.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, Anne; you have a small team of dedicated people who are fully committed to providing you with the best possible support. It's a pleasure working with you both. Thanks for your review.


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Review from Janet G (Daughter of Client) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the Home Instead team who provided care for my 93 year old mother. I was pleased that their care helped her to stay in her own home and also gave me peace of mind. I was particularly impressed that the care provided was kind and thoughtful and there was never a feeling that someone
was just doing a job. Mum was treated with dignity and respect and a desire to help find ways to improve the difficulties she was dealing with. I found that the office staff were pleasant and helpful and were responsive to any requests. I have no hesitation in highly recommending Home Instead.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to write this review. We were happy to be involved with your mum's care. We wish her all the best in her new home.


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Review from Tracy G (Daughter of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead started looking after Dad in October 2020 during the pandemic. From the outset, they were dependable and flexible. My brother and I both live abroad and we were able to set up FaceTime meetings with the owner and the future carers, in order to feel reassured we knew who would be taking
care of Dad. The app has allowed us to see, on a daily basis, what is going on at Dad's house. The carers have treated Dad like a member of their family and have always been very receptive to our feedback and quick to implement any changes to his schedule and routine, even going as far as to up the care to overnight stays in times of emergency. We cannot thank the manager and his team enough for the absolutely fantastic care. All good things, however, come to an end, and it is time for Dad (88) to move into a care home. Although we know he will be well taken care of there, we can certainly say that Home Instead have set the bar very high.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to respond, and describe the evolution of the support for your dad. We have felt privileged to spend time with him, and feel part of that extended family. We have also learned a lot about how things develop over time, which has been a valuable experience for us all. We wish you all the best.


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Review from Martha B (Son of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank this organisation enough for all the help and assistance provided to my elderly Mother. All the family are very appreciative of the carers who have been kind, respectful and friendly, always reliable and trustworthy. The care provided was of the highest standard, helpful, cheerful and
any problems were sorted at short notice. As a family, we would not have managed without them and I will highlight praises whenever I can. Keep up the excellent work.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to provide this feedback. The team wil lbe delighted to hear your review, and we were happy to help your mum, while she was at home.


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Review from Anne B (Daughter of Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were so grateful to the staff at Home Instead who looked after our 93 year old mother. From our first contact with Home Instead, we were impressed by the professionalism, helpfulness kindness and compassion shown by all the staff. Our mother who has Alzheimer's in addition to eating
and mobility issues was treated with dignity by dedicated, well trained caregivers who helped her get out of bed, toileted, bathed or showered her. She was always told what they were going to do and was asked for her permission before it was done. We would highly recommend this company to anyone.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for your kind words. The team were happy to help and we were delighted you asked us to get involved.


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Review from J P (Niece of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who visit my Aunt are very friendly and have a great rapport with her. They are great at providing feedback. As family living quote far away it is a comfort to us and re-assuring to see and hear the care that is provided.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to respond, your aunt's team really enjoys spending time with her. I'm glad that you are receiving helpful updates around her wellbeing, the app helps with that communication.


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Review from J B (Daughter of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Small number of carers attend so my mum has got to know them all. Arrive on time, stay for full time. They balance tasks to be done with providing company. Quick to report any issues. The management are supportive and regularly check that all is well with the service.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

It's lovely to receive this type of feedback, we are delighted that our team are meeting your expectations. They also love visiting your mum and enjoying the view down the Clyde from her front door. Thanks for taking the time to provide a review.


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Review from C T (Wife of Client) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring home support to the client and the family. Nothing too much bother to the carers. They were involved for about 4 months and were always there for us during that time. I would not hesitate to recommend them to anyone.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for your supportive review. Our team enjoyed spending time with your husband, and are delighted that you would recommend us to others. Thank you.


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Review from Senga B (Daughter-in-law of Client) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers with Home Instead have been kind and caring towards my mother in law. They have provided an excellent service for her and often gone above and beyond to reassure her at times when she was anxious and worried. We had complete trust in them and they were very attuned to the things she enjoyed,
chatting about her family, having a little sing-song. I have only praise for the carers and the entire team. I would happily recommend this company to anyone looking for quality care.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thank you for this review. We know that trust is earned, and you invested time to help us understand the best approaches to use. We felt a strong sense of cooperation within the family to make things work. Our team enjoy visiting her.


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Review from K H (Son of Client) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very grateful for the care which my mum receives. Her carer is kind, conscientious and shows real concern for my mum‘s well-being. She goes the extra mile and is the key factor in our staying with home care.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to write this review; it makes a real difference to the whole team to receive positive feedback. Our care professional who routinely visits your mum will be especially pleased.


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Review from Gillian M (Daughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dads carer is very happy to assist with whatever he needs to do on the day she comes, going to the bank or the supermarket or visiting his wife in a care home.
I am very happy with the service which he is receiving.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to post a review. Our Care Professional has developed a great rapport with your dad, and she's very glad to help. She enjoys helping him with his schedule.


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Review from Erin M (Granddaughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank Home Instead enough for all the help they have given me with my Gran.
The care worker, who attends is brilliant. Could not meet a nicer or kinder lady. This service has been a massive help and has made sure that my Gran does not need to go into a care home after my Papa died.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

We have been glad to help and it's good to see your Gran improving and getting back to full health. Thanks very much for the review.


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Review from K C (Son of Client) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with the companion service provided. Excellent and attentive staff who are flexible on attending to our mum's needs on their regular visits. Particularly helpful was arranging a video call to mum when family were abroad.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thank you for such a positive review. We know that every client has their own particular set of needs, and our team enjoy helping and spending useful time with your mum.


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Review from A C (Daughter of Client) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for almost a year to supplement Dads care plan. We are extremely happy with the level of service provided and would not hesitate to recommend this team to anyone looking for this service. Nothing is too much trouble for them - it is mostly the same couple of care providers
that visit Dad and that makes a huge difference as familiarity helps Dad to cope with the fact that there are different people in his house every day. They are kind, understanding and are more than willing to listen to our concerns and acknowledge Dads needs. Overall very happy with the service.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Your dad and wider family are always very supportive, and appreciative of the support we provide, which makes this a very positive experience for everyone involved. Thanks for taking the time to provide such a lovely review.


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Review from Christine P (Daughter of Client) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been coming every day to care for my father for the past six months, and weekly for six months before that. He has several carers who are all kind and responsible. As I don't live nearby, I often rely on Home Instead carers to take Dad to medical appointments etc. and they have been
wonderful. His house is well looked after, and they check that he's eating and taking care of himself. Dad sees them as part of his personal landscape and is entirely comfortable with them. I appreciate that app that lets me see, pretty much in real time, what the carer is doing and how he/she found my Dad. It's a reassurance when I'm a work and can't call.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Our team enjoy visiting your father, and we're glad we've been able to help with his local appointments - it's a pleasure to spend time with him. Thanks for taking the time to provide this feedback.


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Review from E M (Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Home Instead (Renfrewshire & Barrhead) a real breath of fresh air in the context of high-quality care at home available. I have found them to be great. Accompanying me to my best friends wedding. It was a great trip! All the staff I have in my ‘team’ are well trained in accordance with my specific
needs.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for this review. We all agree, the wedding turned into a fun road trip. We're also delighted that you feel you are receiving support which is focused on your personal needs. Our team will be pleased to get that feedback


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Review from John M (Brother of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a professional care service, sensitive to your needs, flexible in its approach and value for money then look no further.
I cannot recommend Home Instead Renfrew highly enough.
From management to staff, their dedication to getting it right to suit your needs is first class.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, John. We were happy when you asked us to get involved, and enjoyed the time spent with your sister. We appreciate you taking the time to provide a review.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Home Instead (Renfrewshire & Barrhead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Home Instead (Renfrewshire & Barrhead) is calculated as follows: ( (122 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Renfrewshire & Barrhead) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (15)

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Meet the Team (7)

Paul

Paul Armstrong

Job Title: Owner and Director

Joined: 2018

I’m Paul Armstrong, and I opened this branch of Home Instead in January 2018. The first part of my career was in the Life Science Industry, supporting companies that developed some of the medicines, vaccines, and diagnostics that our clients depend on. When we opened the Renfrewshire & Barrhead office of Home Instead, we committed to providing our personalised approach to Companionship Based Home care to a wide audience in Renfrewshire and Barrhead.


Our ambition is to be known as a company that cares about our clients, our Care professionals and our reputation.


My ambition for Home Instead Renfrewshire & Barrhead is to bring the Home Instead Culture and values to the local community.


Joanne

Joanne Ritchie

Job Title: Care Manager

Joined: 2019

I'm Joanne, the Care Manager for Home Instead Renfrewshire and Barrhead. I have been in the Care Sector since 1994.


I have been working for Home Instead as the Care Manager for 3 years, which I really enjoy. Some of my responsibilities are supervising the Care Professionals and keeping in regular contact with the clients to ensure their needs are met.


Karen

Karen Caulfield

Job Title: Training and Compliance Officer

Joined: 2018

Hi, I'm Karen. I'm the training and Compliance Officer.


I joined Home Instead back in April 2018, having read an article in the paper about a new Companionship Based Care company that was being established in Renfrewshire. I took the opportunity to join the team and found my calling.


Since starting with Home Instead in 2018, I have developed my knowledge and skills and have flourished in the environment.


I discovered that I have a passion for Care – both in practice and in theory, and I have developed my role to be responsible for Training and Compliance within the team.


Melanie

Melanie Thomson

Job Title: Recruitment and Training Specialist

Joined: 2019

Hi, I'm Melanie. I'm the Recruitment and Training Specialist.


I started with Home Instead in April 2019, initially as a Care Professional before moving into admin and now Recruitment.


When new people enquire, I take them through the interview and recruitment process, making sure that we not only find the highest quality candidates but also ensure that they feel welcome and fully supported when they start.


Alison

Alison Bârlea

Job Title: Office Manager

Joined: 2020

Hi, I'm Alison. I'm the Office Manager for Home Instead Renfrewshire and Barrhead.


I joined Home Instead during the pandemic, and I’m so glad I did. I love working with our clients and have enjoyed the opportunity to get involved in some of the activities in the office too, having recently become Office Manager. Every day is different, but I always leave work feeling like I’m making a real difference in someone’s life.


Chriss

Chriss Watkins

Job Title: Field Care Supervisor

Joined: 2019

Hi, I'm Chriss. I'm one of the Field Supervisors.


I started with Home Instead in 2019. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.


Helen

Helen Mulhearn

Job Title: Field Care Supervisor

Joined: 2022

Hi, I'm Helen. I'm one of the Field Care Supervisors.


I joined Home Instead in 2022. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.


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