Home Instead (Renfrewshire & Barrhead)

Mirren Court (Three), 123 Renfrew Road, Paisley PA3 4EA
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Top 20 award
9.8 65 Reviews
  • Home Instead (Renfrewshire & Barrhead), Paisley
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name of Home Instead as the most trusted company for personalised home care.

Home Instead’s Renfrewshire service tailors care to client’s personal requests and individual needs. With visits lasting a minimum of an hour, they can give clients the attention and support they deserve. They offer the full range of companionship, home help, personal and dementia care services and have gained recognition from health professionals and families for the difference they make to their clients' lives.

Home Instead makes sure that the service they offer is simply focused on each individual client. They are committed to providing a high-quality service, and they want clients to live happy and fulfilled lives in their own homes and will do everything in their power to make that happen. They realise that finding effective Care at home is a daunting prospect, so they believe that putting the client’s specific requests at the centre of the conversation and building enough time into the service to meet every need will make the process easier.

Key Benefits:

•        Minimum one hour visits give time to develop relationships - with visits starting at the agreed time.
•        They carefully match Caregivers to clients
•        Guarantee a Reliable service with continuity of CareGivers to their clients

Home Instead covers all of Renfrewshire including Paisley, Renfrew, Linwood, Kilbarchan, Bridge of Weir, Kilmacolm, Bishopton and Erskine. They also cover Barrhead and Neilston in East Renfrewshire. CareGivers live throughout the territory, and the majority have their own cars, so they will encourage their clients to get out and about to local attractions or cafés.

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Care Provided by Home Instead (Renfrewshire & Barrhead)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joanne Ritchie (Care Manager)

Funding & Fees Guide for Home Instead (Renfrewshire & Barrhead)

  • Prices

  • We charge per hour.
    Available on request.

Home Instead (Renfrewshire & Barrhead) Reviews (65)

Total of 65, showing 41-60
9.8

Home Instead (Renfrewshire & Barrhead) has a Review Score of 9.8 (9.840) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Renfrewshire & Barrhead) has 65 reviews.

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Review from Claire Y (Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care service. Carers are always on time and very kind. Always there for the full hour. Nothing is too much trouble. Good communication and always asking if there are more jobs to do. Helpful with GP visits and hospital appointments.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for your comments. The team enjoy visiting and are always happy to help.


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Review from Lynne R (Daughter of Client) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is quickly amended to suit changing needs.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for the positive feedback. We are happy to be as adaptable as you need.


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Review from Maureen M (Wife of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the wife of a gentleman who was diagnosed with dementia, during the Covid lockdowns it was becoming impossible to cope with the situation. No family nearby, no other help forthcoming; he needed social contact and I needed to get out. Home Instead supply a support worker for 2 hours once a week which
gives my husband a change of company and I am able to get out for a walk on that day with a friend and not worry about watching how long I stay out.
It is working out very well.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to provide this feedback. We enjoy visiting you both and providing regular support.


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Review from John S (Brother of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been extremely helpful and attentive to my sister's needs. Cheerful and courteous they are providing all the services she requires to make her daily life easier and more comfortable.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for your comments, we enjoy visiting your sister, and helping her get some exercise every day.


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Review from Colin H (Son of Client) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service from caring professionals.
My dad is very happy with the support he gets.
Staff are very helpful around the house and tackle a wide range of tasks. They go beyond their remit and provide food/shopping as they see fit.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for this review. Your dad is such a great character and explains exactly what he needs. We are always happy to listen to what he says and be as helpful as possible.


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Review from M D (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally reliable care provider. Caring, quality support staff. Excellent communication with the company who have worked well to find suitable matches for my mum. I would highly recommend Home Instead to others.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks. Open communication and connecting the right people are very important in making things work. Thanks for taking the time to write this positive review.


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Review from John S (Son of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Paisley branch have been very supportive of my mum this year, particularly looking after her during the Covid lockdowns. They even organised for her care worker to pop in on Christmas day to check she was OK. Mum loves her care worker who she calls her new best friend. The management and
staff have been outstanding and I cannot recommend them enough.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, John, we seem to have found a great match, and they enjoy each other's company. Thanks for giving us the opportunity to get involved.


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Review from Lesley W (Client) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super kind carers, responsive holistic service. I heartily recommend Home Instead to anyone looking for home care.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, the team will be delighted with your feedback, they all enjoyed spending time with your mum.


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Review from Elaine M (Daughter of Client) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Home Instead Renfrewshire enough. The service they have provided for my mum has been outstanding. They have been extremely reliable and the girls who go in to visit have been brilliant. They have gone above and beyond anything expected and are always going out of their way
to help. Nothing is ever a problem and they have made life much easier for us. Huge thanks to you all. Would strongly recommend them.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for your kind words, the team always enjoy visiting your mum.


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Review from Isobel S (Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was wary about having strangers in the house to help me with everything because having been so ill over the past few years I've got used to being alone and I like to think I am independent, but I DO need help. I have a team of 4 with an extra if someone is off and it doesn't take long for these girls
to be like family and not strangers. However, they never take liberties and are always professional, so helpful and always cheery, but empathetic when needed. Nothing is too much trouble and the office staff easily change times if I need to be in hospital or anything. Wonderful experience, not like local council set-ups.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Our team enjoy finding ways to help you out and spending time with you. Thanks for taking the time to provide this feedback and thanks for asking us to get involved.


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Review from T C (Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is wonderful, always a smile on her face. She will do anything asked of her. She is probably one of the most upbeat people I have ever known. I look forward to her visits and assistance in the jobs I now find a bit difficult. She is meticulous in her work.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks, we will make sure she receives your lovely feedback. It's a pleasure to be involved with your household.


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Review from Walter M (Husband of Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my wife's main carer for 8 1/2 years, I decided on a 'tuck-in' service supplied by Home Instead. I find the team of carers I have from the company reliable, competent and caring in carrying out their duties. They also have good back-up from management. Should there be any problems at any time I'm
always on hand to advise.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks - our CAREGivers all feel part of your team, and are happy to help. Thanks for posting such positive feedback.


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Review from Diane M (Daughter of Client) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by all of the carers who have cared for my father has been excellent. The staff are thorough, kind and treat him with the utmost respect. I would highly recommend this company as a care provider.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to post such a positive review. Our team enjoy supporting your father, and always have a laugh with him.


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Review from N R (Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have greatly appreciated the care I have received from Home Instead over the past fifteen months. The company's promise to ensure that client and carer were compatible and the relationship maintained over time had been kept, and this has to be commended. It can't be easy for carers having several
clients to adapt to different personalities, procedures and idiosyncratic, but I can honestly say the adaptability and my carers kindness, their willingness and go the extra mile, also their tolerance of my perhaps old fashioned ways. Their cheery dispositions brighten the start of the day.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thank you for your kind and thoughtful words. We are delighted that you gave us the opportunity to help.


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Review from Fiona H (Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial contact, Home Instead has been responsive to and understanding of my needs and always professionally friendly. 'My' caregiver has arrived promptly and proved to be cheerful, efficient and adaptable to my changing needs - especially during these Covid-19 challenging times. She has managed
to maintain my sanity throughout my (initially) accident-imposed and now the virus-imposed, immobility and lockdown. Her knowledge of the local area has been an added bonus as she lives nearby. I couldn't have managed without her and her colleagues in Home Instead (Renfrewshire & Barrhead).

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Thanks so much for the positive review, and I'm glad we have been able to help you manage through this unusual period. Your specific CAREGIver will be especially grateful to read your positive words of praise.


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Review from Wilma L (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team are now an integral part of our family group providing much-needed support and care for our mum. The support they provide allows mum to continue to live at home and she feels safe and comfortable having them in her home The team are like an extension to our family now and treat
mum with love and respect at all times They are responsive to her ever-increasing needs and support her with empathy and dignity always
I say it often but must reiterate again that we would not be able to continue to have mum in her own home without the support of the Home Instead Team and for this, as a family, we are truly grateful.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

Support always goes two-ways. We have been lucky to work with your whole family to provide support to your mum. Thanks for your kind and encouraging words.


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Review from Marie-Claire D (Niece of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my uncle for the past few months and have always been professional, reliable and happy to be flexible regarding his care needs. During this particularly difficult time of Covid-19, Home Instead has continued to provide the highest quality of care and adapted the care
provided to add further services to my uncle while he required to remain at home I accordance with the regulations. Home Instead has been very easy to contact and deal with and I would highly recommend them.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

We really enjoy providing support for him and we'd like to thank you for taking the time to provide such a positive review.


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Review from Margaret P (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided was excellent and very responsive to our needs. The period of service took place during a very difficult time for the family and management and caregivers did their utmost to accommodate our changing needs as the situation evolved.

Reply from Paul Armstrong, Business Director at Home Instead (Renfrewshire & Barrhead)

We were happy to help when you needed our support. Thanks for taking the time to write a review for us.


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Review from D W (Daughter of Client) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Home Instead are highly professional, they are also friendly and empathetic, and treat my father with dignity.
He is much happier and more comfortable since they started visiting. We are extremely happy with the service and the quality of care provided.

Reply from Paul Armstrong at Home Instead (Renfrewshire & Barrhead)

Thanks for such a positive review. Your father is a lovely gentleman to support, and we enjoy our time with him both inside and outside of his home. Both of his CAREGivers are delighted by your feedback.


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Review from David M (Son of Client) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided an excellent level of care for my mother. They are prepared to do any number of different duties to make my mum's time at home as comfortable as possible.
This 10/10 service makes it possible for my mum to live at home, this is very important to her.

Reply from Paul Armstrong at Home Instead (Renfrewshire & Barrhead)

Thanks for your lovely review. The caregivers enjoy spending time with your mum every day and seeing her actively participating in events when we take her out for a trip.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Home Instead (Renfrewshire & Barrhead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Home Instead (Renfrewshire & Barrhead) is calculated as follows: ( (122 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Renfrewshire & Barrhead) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (15)

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Meet the Team (7)

Paul

Paul Armstrong

Job Title: Owner and Director

Joined: 2018

I’m Paul Armstrong, and I opened this branch of Home Instead in January 2018. The first part of my career was in the Life Science Industry, supporting companies that developed some of the medicines, vaccines, and diagnostics that our clients depend on. When we opened the Renfrewshire & Barrhead office of Home Instead, we committed to providing our personalised approach to Companionship Based Home care to a wide audience in Renfrewshire and Barrhead.


Our ambition is to be known as a company that cares about our clients, our Care professionals and our reputation.


My ambition for Home Instead Renfrewshire & Barrhead is to bring the Home Instead Culture and values to the local community.


Joanne

Joanne Ritchie

Job Title: Care Manager

Joined: 2019

I'm Joanne, the Care Manager for Home Instead Renfrewshire and Barrhead. I have been in the Care Sector since 1994.


I have been working for Home Instead as the Care Manager for 3 years, which I really enjoy. Some of my responsibilities are supervising the Care Professionals and keeping in regular contact with the clients to ensure their needs are met.


Karen

Karen Caulfield

Job Title: Training and Compliance Officer

Joined: 2018

Hi, I'm Karen. I'm the training and Compliance Officer.


I joined Home Instead back in April 2018, having read an article in the paper about a new Companionship Based Care company that was being established in Renfrewshire. I took the opportunity to join the team and found my calling.


Since starting with Home Instead in 2018, I have developed my knowledge and skills and have flourished in the environment.


I discovered that I have a passion for Care – both in practice and in theory, and I have developed my role to be responsible for Training and Compliance within the team.


Melanie

Melanie Thomson

Job Title: Recruitment and Training Specialist

Joined: 2019

Hi, I'm Melanie. I'm the Recruitment and Training Specialist.


I started with Home Instead in April 2019, initially as a Care Professional before moving into admin and now Recruitment.


When new people enquire, I take them through the interview and recruitment process, making sure that we not only find the highest quality candidates but also ensure that they feel welcome and fully supported when they start.


Alison

Alison Bârlea

Job Title: Office Manager

Joined: 2020

Hi, I'm Alison. I'm the Office Manager for Home Instead Renfrewshire and Barrhead.


I joined Home Instead during the pandemic, and I’m so glad I did. I love working with our clients and have enjoyed the opportunity to get involved in some of the activities in the office too, having recently become Office Manager. Every day is different, but I always leave work feeling like I’m making a real difference in someone’s life.


Chriss

Chriss Watkins

Job Title: Field Care Supervisor

Joined: 2019

Hi, I'm Chriss. I'm one of the Field Supervisors.


I started with Home Instead in 2019. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.


Helen

Helen Mulhearn

Job Title: Field Care Supervisor

Joined: 2022

Hi, I'm Helen. I'm one of the Field Care Supervisors.


I joined Home Instead in 2022. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Renfrewshire & Barrhead) to verify any information. View our terms and conditions. Home Instead (Renfrewshire & Barrhead) has a Platinum Service – more info.