Home Instead (Renfrewshire & Barrhead)

Mirren Court (Three), 123 Renfrew Road, Paisley PA3 4EA
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Top 20 award
9.8 65 Reviews
  • Home Instead (Renfrewshire & Barrhead), Paisley
Home Instead is a business, based in Renfrewshire. The company was established in January 2018 and has the ambition to provide excellent support at home for the older generation and to build the name of Home Instead as the most trusted company for personalised home care.

Home Instead’s Renfrewshire service tailors care to client’s personal requests and individual needs. With visits lasting a minimum of an hour, they can give clients the attention and support they deserve. They offer the full range of companionship, home help, personal and dementia care services and have gained recognition from health professionals and families for the difference they make to their clients' lives.

Home Instead makes sure that the service they offer is simply focused on each individual client. They are committed to providing a high-quality service, and they want clients to live happy and fulfilled lives in their own homes and will do everything in their power to make that happen. They realise that finding effective Care at home is a daunting prospect, so they believe that putting the client’s specific requests at the centre of the conversation and building enough time into the service to meet every need will make the process easier.

Key Benefits:

•        Minimum one hour visits give time to develop relationships - with visits starting at the agreed time.
•        They carefully match Caregivers to clients
•        Guarantee a Reliable service with continuity of CareGivers to their clients

Home Instead covers all of Renfrewshire including Paisley, Renfrew, Linwood, Kilbarchan, Bridge of Weir, Kilmacolm, Bishopton and Erskine. They also cover Barrhead and Neilston in East Renfrewshire. CareGivers live throughout the territory, and the majority have their own cars, so they will encourage their clients to get out and about to local attractions or cafés.

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Care Provided by Home Instead (Renfrewshire & Barrhead)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joanne Ritchie (Care Manager)

Funding & Fees Guide for Home Instead (Renfrewshire & Barrhead)

  • Prices

  • We charge per hour.
    Available on request.

Home Instead (Renfrewshire & Barrhead) Reviews (65)

Total of 65, showing 61-65
9.8

Home Instead (Renfrewshire & Barrhead) has a Review Score of 9.8 (9.840) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Renfrewshire & Barrhead) has 65 reviews.

Overall Experience

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  • 5
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Date Published

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Review from Hilary M (Daughter of Client) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was an outstanding service for my Dad who has Parkinson’s. The carers were all extremely professional and kind to Dad. They made him laugh and really took the time to get to know him. He was always treated with dignity. They were never in a hurry to complete the care and took their time
to ensure all care was completed to the highest standard. When we realised early on that more care was needed and therefore more hours this was no problem and care was provided immediately. I can’t praise the carers and office staff enough. They really were a super solution during a very difficult time.

Reply from Paul Armstrong at Home Instead (Renfrewshire & Barrhead)

Thanks for saying such lovely things about Home Instead. Helping your dad and interacting with the whole family was an incredibly rewarding experience for us all.


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Review from J G (Client) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead provided me with an hour's personal care every morning to help me get washed and dressed. This was arranged through the social work departments. The care was excellent. The staff were efficient and kind. They always offered to do more within the house eg change sheets, prepare a sandwich,
sort and put away washing. I would recommend this service.

Reply from Paul Armstrong at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to write us a review. The team enjoyed visiting you, and helping with whatever extra support you needed at the time. We all hope that the new arrangements work out for you.


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Review from K C (Client) assisted by family/friend published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girl that comes to me is very pleasant and helpful. She is very chatty and kind and breaks my day up.

Reply from Paul Armstrong at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time out to provide us with a review. We're happy to help you, and will listen carefully to your specific requests so we can continue to be helpful.


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Review from Isobel M (Wife of Client) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a feeling of enormous relief that I now have consistent help at a time that suits our life. Everyone in the Home Instead Senior Care team is friendly, practical, shown care and compassion towards my husband who needs total care and has the same concern for me. All come in time and seem in no
hurry to rush things. We are receiving the best care we could wish for.

Reply from Paul Armstrong at Home Instead (Renfrewshire & Barrhead)

Thanks for taking the time to write us such a wonderful review. With pride, we'll share your feedback with our team of people. We all feel privileged to be able to support both your husband and the household.


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Review from Ian M (Nephew of Client) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ab fab! Ever since the initial contact we have been very impressed with the professionalism and approach of ALL the staff at Home Instead. The senior staff who made the initial visit to meet our aunt have ensured that she has been allocated carers with whom she has bonded and who are now welcomed on
each visit. The carers themselves have also taken account of her needs and on their visits, apart from preparing meals, they spend time chatting to her and taking part in activities that she enjoys. Because of vascular dementia, our aunt's comprehension and ability to communicate are severely impaired but the carers patiently work with her and regularly try out new games and activities. They are very proactive and will deal with laundry if required as well as shopping for items such as bread, milk etc. We also appreciate the regular off-site reviews with both carers and managers where we can assess and review the care package that is in place and suggest changes that will make it even better.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Home Instead (Renfrewshire & Barrhead) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Home Instead (Renfrewshire & Barrhead) is calculated as follows: ( (122 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Renfrewshire & Barrhead) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Nov 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (7)

Paul

Paul Armstrong

Job Title: Owner and Director

Joined: 2018

I’m Paul Armstrong, and I opened this branch of Home Instead in January 2018. The first part of my career was in the Life Science Industry, supporting companies that developed some of the medicines, vaccines, and diagnostics that our clients depend on. When we opened the Renfrewshire & Barrhead office of Home Instead, we committed to providing our personalised approach to Companionship Based Home care to a wide audience in Renfrewshire and Barrhead.


Our ambition is to be known as a company that cares about our clients, our Care professionals and our reputation.


My ambition for Home Instead Renfrewshire & Barrhead is to bring the Home Instead Culture and values to the local community.


Joanne

Joanne Ritchie

Job Title: Care Manager

Joined: 2019

I'm Joanne, the Care Manager for Home Instead Renfrewshire and Barrhead. I have been in the Care Sector since 1994.


I have been working for Home Instead as the Care Manager for 3 years, which I really enjoy. Some of my responsibilities are supervising the Care Professionals and keeping in regular contact with the clients to ensure their needs are met.


Karen

Karen Caulfield

Job Title: Training and Compliance Officer

Joined: 2018

Hi, I'm Karen. I'm the training and Compliance Officer.


I joined Home Instead back in April 2018, having read an article in the paper about a new Companionship Based Care company that was being established in Renfrewshire. I took the opportunity to join the team and found my calling.


Since starting with Home Instead in 2018, I have developed my knowledge and skills and have flourished in the environment.


I discovered that I have a passion for Care – both in practice and in theory, and I have developed my role to be responsible for Training and Compliance within the team.


Melanie

Melanie Thomson

Job Title: Recruitment and Training Specialist

Joined: 2019

Hi, I'm Melanie. I'm the Recruitment and Training Specialist.


I started with Home Instead in April 2019, initially as a Care Professional before moving into admin and now Recruitment.


When new people enquire, I take them through the interview and recruitment process, making sure that we not only find the highest quality candidates but also ensure that they feel welcome and fully supported when they start.


Alison

Alison Bârlea

Job Title: Office Manager

Joined: 2020

Hi, I'm Alison. I'm the Office Manager for Home Instead Renfrewshire and Barrhead.


I joined Home Instead during the pandemic, and I’m so glad I did. I love working with our clients and have enjoyed the opportunity to get involved in some of the activities in the office too, having recently become Office Manager. Every day is different, but I always leave work feeling like I’m making a real difference in someone’s life.


Chriss

Chriss Watkins

Job Title: Field Care Supervisor

Joined: 2019

Hi, I'm Chriss. I'm one of the Field Supervisors.


I started with Home Instead in 2019. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.


Helen

Helen Mulhearn

Job Title: Field Care Supervisor

Joined: 2022

Hi, I'm Helen. I'm one of the Field Care Supervisors.


I joined Home Instead in 2022. I work with Care Professionals, Clients and their families to help improve the care we provide to our Clients.


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