Right at Home (Borehamwood & Watford)

140 Aycliffe Road, Borehamwood WD6 4DY
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9.9 52 Reviews
  • Right at Home (Borehamwood & Watford), Borehamwood
The Right at Home Borehamwood & Watford team are based in Borehamwood and provide high end quality home care to people in their local community. They have over 40 years experience between them both in care and nursing within the NHS and in the community and have extremely high standards in the service they provide.

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Care Provided by Right at Home (Borehamwood & Watford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jenny Madghachian (Managing Director)

Funding & Fees Guide for Right at Home (Borehamwood & Watford)

  • Prices

  • £24.50 per hour

Right at Home (Borehamwood & Watford) Reviews (52)

Total of 52, showing 1-20
9.9

Right at Home (Borehamwood & Watford) has a Review Score of 9.9 (9.899) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Borehamwood & Watford) has 52 reviews.

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Review from Alison L (Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home have supported me almost continuously for 6 years now. The carers fulfil their job title of being very caring, they are punctual, willing and nothing is too much trouble. I moved to another care company for a short time earlier this year and quickly realised that not all care companies
provide as brilliant care as Right At Home. The other care company was considerably more expensive and the carers weren't punctual or nearly as thorough as the RAH carers so 5 weeks after moving I returned to RAH. I definitely won't move again and I highly recommend RAH for anyone considering care for themselves or a loved one.

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Review from Karin H (Daughter of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the carers for my mum have carried out their duties to the best of their abilities and some of them going above and beyond their care duties. Plus they have guided me with what we should try and put in place, To try and make Mum more comfortable.
Personally I have a good repour with
all who is in contact with my mum.

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Review from Thomas G (Son of Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always reliable and professional. A kind and caring nature to the staff that help to look after my mother's needs. They go out of their way to assist her with hygiene and meals etc. Administration is very efficient also keeping me up-to-date with schedules and notifications.

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Review from R D (Brother of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister has been with Right at Home Boremwood she feels that she is being looked after with care. The staff are excellent, they make her feel relaxed because she trusts that they have her well-being at the top of there list. Very professional staff, would recommend this care company, very good.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much, it's been a pleasure to care for your sister for so long and he's lucky to have a brother who takes such great care of her.


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Review from Richard H (Husband of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team went over and beyond whilst I was away and my wife suffered from severe anxiety attack. They sent a lovely carer who spent quality time caring for her - taking a genuine interest - and ensuring she was taken care of physically and emotionally.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much, here anytime for you both.


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Review from G L (Father of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home staff have looked after my daughter, who is disabled following a brain haemorrhage, for several years. I have been consistently impressed with the care they provide. In addition to the practical care they provide much emotional support.

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Review from Margaret L (Mother of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our daughter has received over many years from all the staff of Right at Home (Borehamwood). The carers provide excellent all-round care and have worked with her to increase her level of independence which is very important to her. For example, they help her each week
to safely prepare and cook a meal that she has planned. There are many instances when they have gone beyond the call of duty. The management team has always been helpful and supportive. We made the right choice in selecting Right at Home!

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Review from Rachel H (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The fabulous Right at Home team has been providing excellent care to my fiercely independent but increasingly frail mother since October 2023. It was a big decision for her to accept she needed help, which the carers acknowledge and they go out of their way to ensure she retains as much autonomy and
independence as she can. I know she really values their kind, practical approach to supporting her and that they have a set time to visit her. My mum’s brain is still sharp and she enjoys having a chat and catching up with the carers- the benefits of this daily social interaction are evident to our family. I have found the carers really helpful e.g. they got Mum ready a bit early to ensure we got to a hospital appointment on time.
I spoke to a number of potential providers and I am very pleased with my decision to use Right at Home.

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Review from M E (Wife of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has been the care agency that has provided carers for my husband who has stage 6/7 Alzheimer’s. The carers provided have been kind and understanding of my husband's needs and have turned up on time on the allotted days. The agency staff have been most understanding if I have had to request
any of the times to be changed.

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Review from T B (Ex Family Member) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Right At Home for many years and they have always been brilliant. I would not want to use any other company. The staff are well trained and really care about what they do. They really brighten up the day.

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Review from Elizabeth H (Daughter of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to strongly recommend Right at Home (Borehamwood and Watford) as a caring, helpful and extremely competent company. The staff hold to excellent standards and I have had healthcare professionals comment on how impressed they are after seeing them in action.
They have kept my father independent,
helped him learn new skills, and to keep up old skills and activities. Dad is much happier and much of this is due to the focus on companionship care that really preserves Dad's dignity and makes it easy for him to both respond well to prompts and to ask for assistance when needed.

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Review from Julie R (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using Right At Home since last August when it suddenly became urgent for my mum to receive home care. They were very helpful and caring from the get-go and continue to be so. Mum's needs keep changing as her dementia declines and the carers are always ready to adapt and assist in keeping her
needs top priority. Many times they have gone above and beyond, it really gives me peace of mind. Mum enjoys their visits and the carers really do want to give her the best care they can.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much! It's been lovely to see you in the office and very grateful for your kind words.


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Review from Jack L (Son of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have cared for my mum for a few years now and she has never been happier with the carers going in and out. They meet her needs and go above and beyond for her and she looks forward to them coming in.

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Review from Peter S (Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing has changed my opinion of them. They are still far and away the most conscientious and helpful team I have had the pleasure of receiving care from. Always friendly and willing to go beyond just caring and I consider the carers as friends that I know that I can rely on.
I had to add to the care
received from them and that now seems like they have always done this for me.
Always excellent flexible care they make my life so much easier.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much, makes me so happy to hear that nothing has changed in 6 years... we love caring for you.


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Review from Andrew S (Son of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a client of Right at Home for eighteen months now. The caring staff provide an excellent service and are very flexible. My mother is very happy with the service received.
The management is also approachable and provides flexibility when requested.

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Review from Peter H (Son of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Right at Home have been providing care for my mother for about a year. They serve her meals at home and check all is well in her house. The online service is very helpful as we can check if my mother has received care from our home. The office staff are always helpful and there if we need them.
My
mother gets on well with the carers.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much for taking the time to write us a review.


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Review from P S (Son of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having agonised over finding the right care package for my widowed elderly mother, where the impossible balance between friendliness, professionalism, genuine care and respecting privacy seemed an impossible goal, it is with great relief that I finally found the Right at Home team.
Everything I had
been looking for, and they ended up almost on my doorstep!
I'm not usually one that leaves an online review, however, if/when we are ever in need of care services again, there is only one place we would consider - Right at Home team.
It's never an easy decision, but they make the transition seamless.
Excellent service, from a wonderful team!

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so so much and I loved hearing all the stories your mother shared with our office team, she was an absolute joy to care for. Thank you so much for taking the time to write this review.


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Review from D F (Son of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Right at Home they have recently started caring for my father after he had been falling over and lost his confidence and they have been working with him to build his confidence back up. As a family, we are eternally grateful to have an excellent and reliable team supporting
him.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much, we've adored looking after your father with his great sense of humour!


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Review from Ian P (Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home staff were extremely helpful right from the start. We contacted them at very short notice to arrange care during the recent bank holiday weekend. I suffer from ischaemic heart and was recently diagnosed with Parkinson’s Disease. The assessment was conducted in a very relaxed and friendly
atmosphere and the Right at Home carer immediately put me at my ease and gave me some much-needed reassurance that we had chosen the right company. During the bank holiday weekend, the care provided was first class - he arrived on time; was very understanding and treated me with the utmost respect and friendliness. The carer not only did everything that was asked of him - helping me with my personal care and preparation of all my meals but also provided some companionship during his visits. I would have absolutely no hesitation in having carers from this company help me in the future, should the need arise. I highly recommend this company. You will not be disappointed with the quality of their care.

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Review from Alistair M (Son of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed personal care for my father, who had dementia, from January 2023. Sadly, his dementia progressed so quickly that by the end of March, we had to decide to move him into the dementia wing of a care home.
But for those 2-3 months the Right at Home (Borehamwood) care team provided incredibly
kind, patient care. Even on the days when Dad's dementia was especially bad, they treated him like a human being and with cheerfulness. It took a lot of pressure off us as a family to know that he was being looked after. While it would be invidious to single out any one of the team (who were all great), the male carer who attended regularly, will remain in our memories. He was a beacon of light and the way he helped and cared for Dad was inspiring. Our many thanks go to him and all of the Right at Home (Borehamwood) team.

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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Right at Home (Borehamwood & Watford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Right at Home (Borehamwood & Watford) is calculated as follows: ( (107 Excellents x 5) + (12 Goods x 4) ) ÷ 119 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Borehamwood & Watford) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

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Meet the Team (3)

Jenny

Jenny Madghachian

Job Title: Managing Director

Joined: 2018

Having spent the past 11 years working as the Registered Manager for a market-leading Home Care provider in Central London, I felt it was time to move closer to home and give something back to my own local community here in Borehamwood.


I registered as a Nurse in 1995 having trained at the Royal Free Hospital and stayed registered with the NMC till October 2017. I specialised in Haematology Oncology, Bone Marrow Transplants and was a trained Chemotherapy Nurse.


I later took this experience to work in a business setting supplying specialist Nurses to both the NHS and the private sector. I progressed as the Registered Manager of the Homecare team where I worked for 6 years. I was so proud of the team I built and the service we provided. I loved nothing more than visiting clients in their own homes, seeing how comfortable they were and knowing that we had a part to play in supporting them.


My father started his own business at my age and it became the source of many family conversations giving me an unofficial degree in business studies. Matched with my Nursing qualifications, I became extremely successful in a business environment.


I thrive in the home care setting as it gives me the opportunity to use both my clinical skills and my love of business and over the past few years, this has become my passion. I’ve been living in Borehamwood for over 10 years and prior to that lived in Radlett for 8 years. I grew up abroad in the Middle East and Canada and I’ve travelled around South East Asia and Australia, Nursing, as well as working on a yacht as a deckhand, attempting a job as a snorkelling safari lead, and completing my advanced scuba diving course!


These days, in my spare time, I am busy with my 13-year-old daughter and husband and our gorgeous puppy Dillon.


Suzanne

Suzanne Morton

Job Title: Team Leader

Joined: 2018

I have worked as a Carer for 8 years and previously worked for Goldsborough where I developed my skills in working as a Senior Carer.


I have been working for Right at Home since September 2018 and have continued to develop my skills and I now work as a Team Leader. I am also a Falls Champion which enables me to ensure that our clients are kept safe at home.


I enjoy working as a carer knowing that I am keeping clients safe and happy in their own environment. Knowing that I may be the only person that the client sees throughout the day feels keeps me motivated to do the utmost I can for each and every one.


I wouldn’t change my job and work for R&H is the best move I have made for myself and my career.


Jordan

Jordan Lewis

Job Title: Team Leader

Joined: 2020

I’ve recently got back into care following a career in the construction industry, including recruitment in construction.


I discovered care during the first Covid lockdown in March 2020 and I thoroughly enjoyed it. The most satisfying part of my work is supporting our clients in improving their independence and watching them improve their quality of living. I recently started caring for a lady who struggled to lift her head off the pillow. It was an absolute joy to watch her walking to her front door using her frame, to answer the doorbell.


I’ve recently been given the challenge of working as a Team Leader and I love working with more junior staff, teaching them but also, learning from them.


In my spare time, I enjoy going to the gym, walking my dogs, and spending time with my young family.


Frequently Asked Questions about Right at Home (Borehamwood & Watford)

What Type of Services does Right at Home (Borehamwood & Watford) offer?

Right at Home (Borehamwood & Watford) offers Home Care.

How many Carers does Right at Home (Borehamwood & Watford) employ?

Right at Home (Borehamwood & Watford) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Borehamwood & Watford) to verify any information. View our terms and conditions. Right at Home (Borehamwood & Watford) has a Platinum Service – more info.