Right at Home (Borehamwood & Watford)

140 Aycliffe Road, Borehamwood WD6 4DY
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9.9 52 Reviews
  • Right at Home (Borehamwood & Watford), Borehamwood
The Right at Home Borehamwood & Watford team are based in Borehamwood and provide high end quality home care to people in their local community. They have over 40 years experience between them both in care and nursing within the NHS and in the community and have extremely high standards in the service they provide.

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Care Provided by Right at Home (Borehamwood & Watford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jenny Madghachian (Managing Director)

Funding & Fees Guide for Right at Home (Borehamwood & Watford)

  • Prices

  • £24.50 per hour

Right at Home (Borehamwood & Watford) Reviews (52)

Total of 52, showing 21-40
9.9

Right at Home (Borehamwood & Watford) has a Review Score of 9.9 (9.899) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Borehamwood & Watford) has 52 reviews.

Overall Experience

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Review from S D (Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I suffered a leg injury and my wife had mobility restrictions and we needed immediate short-term help. We were assessed and emergency care commenced at the first opportunity and we had cover within a day. We were delighted with the care, the people and the care given. They gave us crisis support in
a kind and caring way with very nice people.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much for your review and delighted we could be of support to you.


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Review from K C (Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had three professional carers with love and care in their hearts, you will not be disappointed or worried about your loved ones with this care group. 11 out of 10 for each and every carer I met. Thank you Right at Home, I will definitely use your caring service again soon.

Reply from Stephanie Varney, Recruitment Consultant at Right at Home (Borehamwood & Watford)

We are honoured to receive this review and you are a lovely lady who we hope to remain in contact with.


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Review from Ronald H (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really pleased with the carers that go in and care for my mum, always happy and nothing is too much of a problem for them. They’re always there to help for all Mum's needs. Couldn’t recommend Right at Home enough!

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much for your feedback our carers love seeing your mum.


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Review from K W (Daughter-in-law of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we decided to enlist help from carers we were quite anxious, we need not have worried. Having been recommended right at home we felt comfortable from the very 1st meeting. They took time to find out about our mum and match her with carers that they thought would suit her best. We have been so happy
with our carers but most importantly our mum has been too. She has developed a lovely bond as have we. It really has made a huge difference to all of our lives and we wouldn't hesitate to recommend them. They are truly amazing.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thanks so much. What a lovely connection they've made.


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Review from Gill I (Daughter of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home Borehamwood are the service you need when looking for carers. Having been through a very difficult time lately, they have been amazing. They are efficient and know their stuff. They listen to what you need and match their service to your needs. All the carers are lovely and always go the
extra mile when needed. I have been using their service for over 7 years and have never had one problem. I would be lost without them.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

We were so happy to take care of your mum and so glad we've got to know her so well over the years.


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Review from B L (Daughter of Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a few care companies, but none like this one. All down to earth and friendly people. Care company we had before I would be constantly worrying but these guys put my mind at ease everyday. I know my mum is always going to be cared for if I’m away or at work. Would highly recommend!

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much, we're really enjoying providing all her care.


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Review from Stephanie W (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives from the staff of Right at Home (Borehamwood) is excellent. The carers are first class. They genuinely care for her needs and do all they can to keep her happy and safe. She looks forward to their visits and feels very comfortable, especially when having help bathing. They
make sure all her medication is administered correctly and that she has lunch and a hot meal prepared in the evening. I am always informed if any extra groceries or toiletries are needed. I know that on many occasions they go above and beyond what is expected of them. Mum enjoys chatting and talking about her younger days and loves to hear news from them also. Any concerns are brought to my attention straight away. When contacting the management team, I am always made to feel comfortable and given plenty of support and advice. It is my wish to keep Mum in her own home, safely, for as long as possible and I know this is her greatest wish. This is only made possible by Right at Home.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Ah Steph, such kind words and thank you so much - I remember the first conversation we had and it really has been wonderful looking after your beautiful mama. Thank you so much for years of loyalty and support to our team. Kind regards, Jen.


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Review from Julie G (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home Borehamwood are an excellent care agency. I was very wary handing the care of my dad over to strangers but I needn’t have worried. The carers are brilliant, lovely, friendly people who always give 100% to make sure my dad is okay. He is treated with dignity and respect. They took him a
birthday cake, flowers and ice cream on his birthday which made him smile, so lovely. The managers and office staff are great too always polite and happy to listen and help. It’s lovely seeing my dad happy and treated so well.
If your looking for help I would definitely recommend Right At Home Borehamwood.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much Julie, it's so lovely to hear such lovely words from a more recent client and that your father is happy with our CareGivers. We are so lucky to have so many beautiful people to look after and they all love your father. Thanks so much and kind regards, Jen.


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Review from Mark B (Son of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently excellent care, thoughtful and proactive. My father's carers are all outstanding at washing and dressing my father. They take great interest in him, talk with him and joke with him. They are always punctual. They give my father, mother, sister and me excellent advice on how best to look
after my father's care and social needs. They often go beyond what is expected or required of them, for example massaging his feet or bringing him well-judged books to read. My father loves their company.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much for such a lovely review. We've loved looking after your parents for a good couple of years now and they are absolutely adorable and well-loved by our team. So grateful for your words, thank you.


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Review from Charlotte H (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home Borehamwood has been fantastic since starting with my mother in February of this year. Both the management team and the carers are enthusiastic, professional, reliable, knowledgeable, kind and friendly. It’s great to receive a weekly rota to show who’ll be with my mum on any given day
and the carers write a report, per visit, which is securely accessible online, to detail how my mum was during their visit and everything they have done, even down to what filling they put in my mum’s sandwich. Nothing is too much trouble, like picking her up fish and chips or taking her for a coffee on the way back from a medical appointment. I am extremely happy knowing my mum is being respectfully and well cared for. I would not hesitate to recommend Right at Home Borehamwood.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much for all your very kind words and we've really enjoyed looking after your mum recently. She's very loved by the team! Many thanks, Charlotte.


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Review from Gabrielle B (Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Right at Home to anyone that is in need of carers. The care I received was top class and nothing was too much trouble for them. The carers were caring warm people and it felt like having a friend in your home rather than someone who was just there to do a job. My family looked
forward to them coming. The other brilliant thing about them was that I always had the same carers turning up, they were always punctual, and if something took a few minutes longer than the slotted time, they were too happy to finish the job.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much Gabi, so very grateful for your feedback and the team have loved visiting your home to support you.


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Review from Enid A (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the carers and office staff to be very efficient, kind and supportive. They show a lot of care in meeting my mum's needs and are also very accommodating if and when arrangements need changing.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you so much, Enid, we've loved looking after your mum for such a long time now - all the team adore her! Thanks so much.


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Review from V K (Daughter-in-law of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience with Right at Home (Borehamwood & Watford). The owner was super helpful and arranged a visit with the manager to explain to my father-in-law how the service works and conducted a full needs assessment very professionally, removing any doubts and reassuring all of us. The agency identified
two lovely carers who met requirements perfectly, the first visit was a ‘great success’ in dad’s own words and he continues to be extremely satisfied with the service he receives. He was initially concerned about losing his independence but soon realised that the carers are in fact there to support his independence and it gives the entire family peace of mind knowing that he is regularly checked upon and looked after, in the comfort of his own home. Could not be happier. Thank you to the wonderful Right at Home (Borehamwood & Watford) team!

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thank you, spending time with your father-in-law was such a pleasure - what a lovely and dignified gentleman. Thank you so much for your review.


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Review from Dave H (Son of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After some poor experiences with other agencies, it's been an unexpected pleasure to deal with Right at Home.
From my first interaction with them in 2018, when we needed some emergency cover quickly due to snow preventing us from getting to Dad, to my most recent, they have always provided an excellent
service.
Being able to contact the MD, directly, is wonderful and it's very clear that she knows exactly who everybody is and what they're meant to be doing! We've often had to change plans at very short notice, and they've always been able to juggle things and help out.
The carers are lovely and seem to deal with everything Dad throws at them with a smile (which is more than we do, sometimes!), and I wouldn't hesitate to recommend them to anybody.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thanks so much for the kind words, Dave, we are always delighted to look after your child.


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Review from John M (Son of Client) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but positive comments to make about the service provided in helping my mother in her old age. We need their support, without which I do not know what we would do. The key to it all is their good communications.

Reply from Jenny Madghachian, MD at Right at Home (Borehamwood & Watford)

Thanks. We all love looking after your beautiful mum!


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Review from Mariella G (Client) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Borehamwood really helped me and my father at a time when we really needed it. The manager and the team are so supportive and kind and I felt like we were in extremely capable hands. I've had dealings with a few care services and this has been the best by far.

Reply from Jenny Madghachian at Right at Home (Borehamwood & Watford)

Thank you so much Mariella and hope all is well with your family.


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Review from Suzanne Y (Friend of Client) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company and carers very professional. Nothing is too much trouble at any point of the day or night. Always someone to deal with enquires. Fast efficient and helpful.

Reply from Jenny Madghachian at Right at Home (Borehamwood & Watford)

Thank you so much Suzanne, it's been a pleasure supporting you all.


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Review from Nadia (Daughter of Client) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend highly enough the Right at Home, Borehamwood team (management and carers). From the start and throughout they have all been extremely helpful, supportive (of both mum and me), genuinely caring, very professional and flexible. I don’t know what we would have done without them. It’s
no surprise they have won an award recently. Thank you so much guys - deeply grateful for all your efforts.

Reply from Jenny Madghachian at Right at Home (Borehamwood & Watford)

Thank you, Nadia, so much, we're always grateful for kind words especially for our carers to hear. Remember where we are if you ever need more support. Keep in touch and thank you so much again.


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Review from Michele R (Daughter of Client) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home agency have been the ultimate professionals.
Both the managing director, together with her team of fabulous carers have been wonderful. Full of empathy and professionalism.
Always caring to the best of their ability for my father and also showing us family members so much care and
attention.
During such a dark time in our lives, the managing director and her carers have helped to support us so much through this.
Thank you for everything you continue to do on a daily basis.

Reply from Jenny Madghachian at Right at Home (Borehamwood & Watford)

Thank you so much Michelle and I'm proud of my team for supporting you all - They all adore you all. Thanks for taking the time to write this during such a difficult time.


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Review from Sue T (Daughter of Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have needed some extra support with the personal care of my father who, at 91, is unable to manage himself. Right at Home are extremely understanding, helpful and professional. They are flexible with his requirements which are changing with his age. The carers are kind, thoughtful, respectful and
patient and they are very reliable and capable.
Currently, he is in hospital but the managing director and the team are working with us to prepare a care plan to bring him home.
Without them we would be lost.

Reply from Jenny Madghachian at Right at Home (Borehamwood & Watford)

Thank you so much Sue - We're all waiting for him to come home and everyone keeps asking about him! Everyone loves him too!


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Right at Home (Borehamwood & Watford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Right at Home (Borehamwood & Watford) is calculated as follows: ( (107 Excellents x 5) + (12 Goods x 4) ) ÷ 119 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Borehamwood & Watford) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (3)

Jenny

Jenny Madghachian

Job Title: Managing Director

Joined: 2018

Having spent the past 11 years working as the Registered Manager for a market-leading Home Care provider in Central London, I felt it was time to move closer to home and give something back to my own local community here in Borehamwood.


I registered as a Nurse in 1995 having trained at the Royal Free Hospital and stayed registered with the NMC till October 2017. I specialised in Haematology Oncology, Bone Marrow Transplants and was a trained Chemotherapy Nurse.


I later took this experience to work in a business setting supplying specialist Nurses to both the NHS and the private sector. I progressed as the Registered Manager of the Homecare team where I worked for 6 years. I was so proud of the team I built and the service we provided. I loved nothing more than visiting clients in their own homes, seeing how comfortable they were and knowing that we had a part to play in supporting them.


My father started his own business at my age and it became the source of many family conversations giving me an unofficial degree in business studies. Matched with my Nursing qualifications, I became extremely successful in a business environment.


I thrive in the home care setting as it gives me the opportunity to use both my clinical skills and my love of business and over the past few years, this has become my passion. I’ve been living in Borehamwood for over 10 years and prior to that lived in Radlett for 8 years. I grew up abroad in the Middle East and Canada and I’ve travelled around South East Asia and Australia, Nursing, as well as working on a yacht as a deckhand, attempting a job as a snorkelling safari lead, and completing my advanced scuba diving course!


These days, in my spare time, I am busy with my 13-year-old daughter and husband and our gorgeous puppy Dillon.


Suzanne

Suzanne Morton

Job Title: Team Leader

Joined: 2018

I have worked as a Carer for 8 years and previously worked for Goldsborough where I developed my skills in working as a Senior Carer.


I have been working for Right at Home since September 2018 and have continued to develop my skills and I now work as a Team Leader. I am also a Falls Champion which enables me to ensure that our clients are kept safe at home.


I enjoy working as a carer knowing that I am keeping clients safe and happy in their own environment. Knowing that I may be the only person that the client sees throughout the day feels keeps me motivated to do the utmost I can for each and every one.


I wouldn’t change my job and work for R&H is the best move I have made for myself and my career.


Jordan

Jordan Lewis

Job Title: Team Leader

Joined: 2020

I’ve recently got back into care following a career in the construction industry, including recruitment in construction.


I discovered care during the first Covid lockdown in March 2020 and I thoroughly enjoyed it. The most satisfying part of my work is supporting our clients in improving their independence and watching them improve their quality of living. I recently started caring for a lady who struggled to lift her head off the pillow. It was an absolute joy to watch her walking to her front door using her frame, to answer the doorbell.


I’ve recently been given the challenge of working as a Team Leader and I love working with more junior staff, teaching them but also, learning from them.


In my spare time, I enjoy going to the gym, walking my dogs, and spending time with my young family.


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