Sarah's Carers

Unit 2, Station Road, Melton, Woodbridge IP12 1QT
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9.8 26 Reviews
  • Sarah's Carers, Woodbridge
Sarah's Carers is a local family run business based in Suffolk that offers clients access to 40 years experience in Care.

At Sarah's Carers the mission is clear:

- Deliver a service that exceeds and delights the customers expectations.
- Enhance the lives and well being of customers by providing a consistent quality service.
- Improve the communities they serve by empowering the customers to participate in and contribute those communities.
- The customers are the heart of the business, every decision that is made puts the customer at the heart of it.

Sorting care for a loved one is stressful and confusing. Sarah's Carers provides guidance which makes arranging care simpler. Everything is managed by Sarah's Carers from creating and completing care assessments through to getting the first care visit booked in.

Every single customer has a bespoke and dedicated care plan that ensures everything is as the customer wants and needs, this ranges from meal preparation and personal care through to how much milk they like in their tea.

Whatever the care requirement Sarah's Carers are here to help, simply get in touch let them know the requirements and they will sort the rest.

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Care Provided by Sarah's Carers

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Sarah's Carers
  • Person in charge
  • Sarah Seaman (Manager)

Funding & Fees Guide for Sarah's Carers

  • Prices

  • Domiciliary Care - from £30.00 per hour
    Live in Care - from £1,400 per week

Sarah's Carers Reviews (26)

Total of 26, showing 1-20
9.8

Sarah's Carers has a Review Score of 9.8 (9.831) out of 10, based on 13 reviews in the last 2 years. Over all time Sarah's Carers has 26 reviews.

Overall Experience

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Date Published

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Review from Susie W (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sarah's Carers supported Dad with morning and evening visits in his last few weeks before he sadly passed away. Dad's needs changed very quickly and Mum couldn't manage things on her own. Fortunately Sarah's Carers were able to put the necessary support in place quickly and efficiently. Communication
was very good and the visit notes shared on the App were very useful. The carers themselves were friendly, capable and reliable and we couldn't have managed without them.

Reply from Sarah Seaman, Registered Manager at Sarah's Carers

Thank you Susie for taking the time to give us a review and your kind words I will pass your comments onto the team. We were pleased to be able to help and make a difference at such a challenging time and sad time for your family.


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Review from Sarah P (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Sarah's Carers cared for my Dad, in our home, for the last 6 months of his life. Initially, a team of 2-carers a day helped Dad with basic tasks, provided company, made him snacks, etc. As time progressed, 2 carers visited 3x daily to provide advanced care and in the final month, a live-in
carer supported Dad and us, in our home. The carers we worked with provided an exceptional level of care to Dad and went above and beyond in their support of him and us. I would recommend them to anyone.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you so much for your kind words and we were all very pleased we could contribute and make a difference to your family at such a difficult time.


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Review from Rebecca W (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Sarah's Carers who helped mum were wonderful. Mum had complex needs due to her pain levels and the carers were always very gentle, patient and supportive. They treated mum with dignity and respect. Two members of staff in particular were very kind to mum and also to me when I needed
some emotional support during difficult times. I highly recommend them.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you very much for taking the time to give us feedback it is very much appreciated. It is always a challenging time for family members when care at home is required, especially when a loved one has complex needs. We are very pleased that the team was able to make a difference to both of you and I will pass your thanks on. Best wishes.


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Review from S A (Niece of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the carers were caring and very attentive to my aunt's needs. They carried out the list of their tasks and very often spent time speaking to her about their pets or holidays etc to enable them to have conversations with her.
They were friendly and over the four years of visiting her became
great friends with her.
Sometimes the visit times were not the most appropriate but mostly they were acceptable.
The carers had compassion for her needs and encouraged her to make informed choices regarding meal choices and clothing.
In general a very good set of carers with some better than others.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you for your kind words about the Care Practitioners who supported your aunt over the past four years. It's heart warming to hear how they not only met her needs but also built such a warm connection with her through their conversations and companionship. It's wonderful to know that their compassion and attentiveness encouraged her to make her own choices, helping her feel supported and valued. She was a special lady and the care team loved her. We also want to express our heartfelt thanks for the thoughtful gifts you brought into the office when she went into the care home. It was truly appreciated by the entire team. We know we weren't always able to provide the exact visit times you wanted, and we sincerely appreciate your understanding. While we aim to offer the most suitable times for every client, we recognise this isn't always achievable. It was an absolute privilege to be part of her life, and we're grateful for the opportunity to make a positive difference.


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Review from I K (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were in dire need of help at very short notice Sarah's Carers came to the rescue and we could not be more grateful. They found a delightful night carer for us who went above and beyond to ensure our father's final days were as comfortable as possible. Thank you so much.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank for taking the time to give us this feedback at such a difficult time for you and all the family, it is much appreciated and we are all pleased we could provide the support and make the difference. I will pass your thanks on to the team and in particular C.


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Review from Angus M (Son of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have employed Sarah's Carers for almost one year, during which they have supplied us with a number of live-in carers to look after our formerly super-fit and alert 94-year-old mother. She suffered a serious stroke last year, leaving her with significantly reduced mobility and cognitive capacity.
All the carers have been kind, caring and professional and some highly entertaining and truly outstanding, providing such companionship as to almost become members of the family! The support provided by the owner and her support staff has been exemplary, and we have had full confidence throughout the entire time. Our mother's recovery has substantially exceeded expectations and even now we still see further improvements in her overall condition. The kindness and encouragement shown by the carers have undoubtedly been a major positive influence. We would recommend Sarah's Carers to anyone who needs such support. They go that extra mile and then some! Thank you all at Sarah's Carers.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you very much for your lovely feedback, we do take our responsibilities very seriously and we are very pleased we have contributed in such a positive way to your mother's recovery. It has been a pleasure to observe the changes in her since she had the 1:1 support. I will share your feedback with all of the team involved in her care and support.


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Review from Tracey E (Daughter of Client) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole set-up from the beginning, caring to do the care is exceptional. The office staff are so attentive and helpful. The girls that come to Dad are kind, caring, respectful, compassionate, punctual, polite and nothing is any problem. The communication app is fantastic for them and me. I can only
praise all of 'Sarah's Carers'. Thank you.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you for your kind words, I will make sure the team know. You have very nicely summed up the values which are so important to us.


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Review from Richard S (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffered from Alzheimer’s dementia and could be difficult from time to time, being forgetful and confused and sometimes angry because of that.
Sarah’s Carers were brilliant in dealing with her, ensuring the correct medication was taken at the right time together with ensuring she was eating and
drinking as she should.
The carers were skilful at changing subjects of discussion and steering her thoughts away from negative things. Always thinking about her immediate needs and letting family know of any concerns.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you for the feedback and I will pass it on to the team. It was a pleasure to support all of you over the last few years and we wish her well in her new home. We hope it gives you peace of mind.


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Review from Vanessa W (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving 5, and now 7-day, care from Sarah’s Carers for just under a month.
From the start I have been incredibly impressed at their professionalism, efficiency, knowledge, patience, reassurance, care and compassion, and above all what I would call person-centred care. All they do is focus
on me and my needs and they are also working alongside District Nurses 2 days a week, with the District Nurses being consistently impressed at the level of complementary care and support that the carers provide, resulting in a service that makes me feel reassured and fully supported.
There have been a couple of unexpected medical incidents recently associated with my illness and they have responded well above the ‘call of duty’ with calmness and efficiency in dealing with them. I am extremely grateful for their ability, therefore, to work and respond so well under pressure.
I cannot thank the service enough as it has made a real difference to my sense of well-being. Most commendable.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you so much for taking the time to give us your feedback, it is exactly what we strive to achieve. I will pass on your comments to the team as so very often they do not realise how good they are. I am very pleased to read that the service has made such a difference to your sense of well-being, it's so important for us as a team to recognise the contribution the right care can provide not just in practical terms but emotional as well.


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Review from Elizabeth W (Daughter of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been using Sarah’s Carers for nearly three years to help us care for our dad who has mixed dementia and hydrocephalus. In that time, our dad’s mobility and cognitive ability have declined considerably and we now have two carers visiting three times a day to get dad up, showered
and dressed and later in the day put him back to bed, which involves the use of hoists and slings, catheters and nappies, and surprisingly (given the personal nature of these procedures) a lot of laughing and banter! Our mum also now has dementia and has struggled with the whole idea of having different people in and out of the house, but the carers are kind and considerate of her space.
We can’t fault the professional way the office team deal with every eventuality (and there have been plenty!) or the wonderful carers who come in to care for Dad and would recommend Sarah’s Carers to anyone.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you for your time in giving us this feedback, we are very grateful and I will pass it on to the team. We understand that this is a very challenging time for all of you and are very pleased that we can continue to help and provide some support to make everything a little easier. Being a carer is not an easy role to do well and being able to balance out the seriousness of their tasks with appropriate laughter and banter is to me a sign of their professionalism. Laughter is a great medicine. Thank you.


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Review from Steve W (Husband of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Sarah's Carers alongside our own live-in carer for over 2 years and have nothing but praise for all aspects of their service.
In all that time their staff have treated my wife with respect, care, kindness, dignity, and affection, giving her many happy moments and thereby giving me
the time to be a husband and not a carer.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you for taking the time to give your feedback, it is much appreciated by all of the team. We believe we have two sets of clients, the people we deliver care and support to in a practical way and the families around them. We know being able to step away and spend time in the "normal" role is invaluable so anything we can do to enable that to happen is a key part of what we do as a team.


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Review from Roger L (Husband of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find a vast majority of the carers most professional and excellent at their job. At times they seem to be let down by the office staff. Whilst being quite expensive generally they are reasonable value for money.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you for taking the time to give us our feedback, every comment is valuable to us as we continue to review and improve all our processes. We work hard at balancing out offering a service that is value for money and paying the care team salaries based on their shifts rather than the industry norm as well as allowing them travel time and mileage expenses. Other ways we try to balance our costs is by working as a small office team and we are sorry that on occasions this has led to us falling short of your expectations.


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Review from Christopher R (Husband of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sarah's Carers provide a carer each morning to help get my wife out of bed, washed and dressed. Until recently they came for an hour from 10:30 – but this week, following my six-month review, I agreed to increase this by half an hour each day to allow more time and to reduce stress for my wife, who
has Alzheimer's Disease. The carers are all excellent and I can't praise them highly enough. There is one carer in particular, who has developed a good rapport with my wife and explains everything to her and why the actions are necessary. She has acted as a mentor to her colleagues to help them deal with my wife if she is having a bad day.

Reply from sarah seaman, Registered Manager at Sarah's Carers

Thank you for your comments and I know the team is very dedicated to supporting both of you and finding the best way to support your wife. It's a challenging time for all of you and this is very much a team effort whether the care team or the office team. I will pass on your comments to all of them and thank you for taking the time to give us this feedback it is much appreciated. Best wishes.


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Review from Nikki H (Daughter of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge thank you for all you have done for my parents over the last few months. Mum and Dad absolutely loved your wonderful, caring and efficient staff enormously and looked forward to their visits.

Reply from Sarah Seaman, Registered Manager at Sarah's Carers

Thank you for your feedback; it is very much appreciated, and I will pass your comments on to the pink team. I know they got great satisfaction from being able to help both of your parents.


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Review from Mandy R (Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thought of having carers in order to be able to get home following an accident a few months before was not something I was looking forward to.
However, from the moment of meeting the manager and subsequently the team of absolutely amazing and wonderful carers, I was given dignity, sensitivity
and encouragement, all with a good dose of humour, patience and such warmth and friendliness.
Their care for me was exemplary, and I cannot praise them highly enough.
I would recommend them beyond measure to anyone who was concerned about securing good and trustworthy carers.
You wouldn't get better!

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Review from Linda B (Daughter of Client) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the team at Sarah's Carers. My terminally ill father was discharged from the hospital on a Friday afternoon with no care in place. Following a request from me for some immediate help, Sarah's Carers went out of their way to help. Over a very short period of time, my dad went from one
visit a day to two, then three, and within a week, having a live-in carer in addition to the 3-times daily visits. Without exception, the carers have been kind, professional, gentle and caring and have looked after Dad exceptionally well. Dad was very ill after his hospital stay but regained some of his sparkles, and enjoyed the care and companionship provided by Sarah's Carers team. The office-based team also went above and beyond by advising me on funding for Dad's care. I wouldn't hesitate to recommend them to any family member looking for care for their loved one.

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Review from Ruth L (Daughter of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked Sarah's Carers to change from domiciliary care to live-in care for my elderly mother. We are absolutely delighted with the lady who has moved in. She has made a huge difference, taking Mum out for walks, chatting to her and giving her her social sparkle back. We couldn't be happier with the
service provided.

Reply from Sarah Seaman, Registered Manager at Sarah's Carers

We know it's a big step, for many reasons, to make that move from domiciliary care to live-in care, but we believe the value of 1:1 support in your own home and local environment outweighs any obstacles. Thank you for sharing your experience, as this will help others take that step. We are very pleased as a team that your Mother is thriving with her new support. Due to the years of helping your Mother every day, we had a good idea of who in our live-in care team would work well, so we are especially happy she helps give your Mum her social sparkle back. Thank you for taking the time to give us feedback.


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Review from Andrew M (Son of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care provided by Sarah's Carers. The carers are very professional, prompt and thorough, but also extremely empathetic. The care app keeps me informed, as my mother lives some way from me, but it is always reassuring to have feedback and any potential issues flagged. The support
provided by the carers has been invaluable.

Reply from Sarah Seaman, Registered Manager at Sarah's Carers

Thank you for your feedback, which I will pass on to the care team. We are very pleased to have made a difference to your Mother and be providing peace of mind for yourself. The app is proving an invaluable tool for many families in a similar situation and definitely helps with communication threads in real-time. Thank you for taking the time to give us the feedback; it is much appreciated. Kind Regards.


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Review from David L (Partner of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Sarah's Carers since 25th June to attend to my partner. To be honest with you, I would be lost without them. They are friendly and efficient, and nothing is ever too much trouble. It's just nice to see a friendly face in the mornings. A big help getting my partner up, showered and dressed,
which makes her feel so much better each morning.

Reply from Sarah Seaman, Registered Manager at Sarah's Carers

Thank you very much for your feedback. I know the team enjoy being able to help both of you and to be making such a difference. I will pass on your feedback, and thank you very much for taking the time to let us know it is very much appreciated. Best wishes.


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Review from Anthony F (Husband of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sarah's Carers are a company that I have absolutely no hesitation in recommending. For anyone who has a friend, relative or spouse who requires expert professional help and care.
The ladies who have attended our home are first class and have cared for my wife for six months with beneficial results.
Unquestionably outstanding.

Reply from Sarah Seaman, Registered Manager at Sarah's Carers

It was a pleasure to be able to help and thank you for your kind comments. I will make sure the care team are aware. We hope you both manage to make the adjustments to live as positively as possible. Best wishes from the team.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Sarah's Carers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Sarah's Carers is calculated as follows: ( (68 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 77 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sarah's Carers is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Sarah's Carers

What Type of Services does Sarah's Carers offer?

Sarah's Carers offers Home Care.

How many Carers does Sarah's Carers employ?

Sarah's Carers employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sarah's Carers to verify any information. View our terms and conditions. Sarah's Carers has a Platinum Service – more info.