My Homecare West Kent

6 Alexandra Road, Tonbridge TN9 2AA
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9.4 28 Reviews
  • My Homecare West Kent, Tonbridge
My Homecare (Kent) does its utmost to meet the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Its skilled home carers are available throughout the West Kent area and they provide a comprehensive care service for people requiring help and assistance.

People can choose from simple visits for domestic assistance, through to full complex care 24 hour packages.

They also provide care services including live-in care enabling people with more complex needs to stay living at home and retain their independence as much as possible.

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Care Provided by My Homecare West Kent

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katie Starr (Director)

Funding & Fees Guide for My Homecare West Kent

  • Prices

  • Fees are dependent on assessment. We offer simple support ranging from domestic cleaning to complex care and support. Additionally, we provide night support, live-in care, and 24-hour rapd-response emergency care.

My Homecare West Kent Reviews (28)

Total of 28, showing 1-20
9.4

My Homecare West Kent has a Review Score of 9.4 (9.429) out of 10, based on 5 reviews in the last 2 years. Over all time My Homecare West Kent has 28 reviews.

Overall Experience

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Review from Stephanie F (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents' care needs have increased over the last 20 months and My Homecare have always been able to adapt quickly and appropriately to arising situations and meet their needs so that I know my parents are safe. The manager has been able to create rotas that work well for me and my parents and
respond to queries helpfully.
The carers are well trained and kept up to date about changing needs by the manager. They are exemplary in every way being conscientious in respecting my parents likes and routines. They are kind, compassionate and patient judging situations well. Neighbours have commented favourably on the carers. We have also been so appreciative that the care ladies we have are invariably the same. They are familiar faces that I have enjoyed getting to know and this continuity of care is also good for my parents. The carers are happy to update me as to how things have gone each visit too.
Communication, continuity and care are excellent.

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Review from Margaret G (Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was very kind and helpful.

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Review from Jacqueline L (Client) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to me and my husband is so good. I would be lost without them.

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Review from Margaret H (Daughter of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the respite care I received recently, which allowed me a few hours to do other errands safely in the knowledge that my elderly mum was not at home alone.


The coordinator kindly arranged two different ladies to come on several occasions. They were reliable, and respectful,

and executed their tasks enthusiastically and professionally. I will definitely use this service in future and highly recommend My Homecare West Kent to others looking for support.

Reply from Katie Starr, Director at My Homecare West Kent

Thank you for the kind words. Our staff try incredibly hard and it is so nice to know their efforts are appreciated. Will be sure to pass along your praise to the team. Kind Regards, Katie


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Review from S C (Granddaughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and kind care, always prompt and willing to lend a hand if I need. The carer's experience puts me at ease and I feel comfortable leaving my loved one with her. Would recommend My Homecare to others.

Reply from Katie Starr, Director at My Homecare West Kent

Thank you for your kind words. We will be sure to pass your praise to our amazing team. All the best, My Homecare.


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Review from Tony J (Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by My Homecare. I am happy with the carer support that I receive and the service and admin from the management. I will recommend to anyone looking for care and support.

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Review from Andrew C (Brother of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the help given to my sister has been good, friendly and with respect.

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Review from Garry D (Client) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best carers I have used.
Always prepared to do anything asked.
All my carers are overworked and underpaid.
They never complain about anything.
The company is always easy to contact.

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Review from Michael Q (Client) assisted by family/friend published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had exemplary care and treatment from the wonderful carers. I am treated with dignity and compassion. Always smiling and helpful in all they have to do.

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Review from Michael S (Husband of Client) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Homecare has provided a very reliable conscientious, friendly and flexible standard of care quality for my wife over the past year.

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Review from A L (Wife of Client) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very ill when my family and myself felt we needed further help. Although My Homecare were very busy, they made time for us which happened to start at a weekend, the most difficult time. They made themselves available and treated my husband with dignity, care and gentleness with even a
few jokes. They came twice a day sometimes with one member of staff but mainly with two. It helped to have the same carers. Words cannot express mine and my families thanks for all you did.

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Review from Liz W (Daughter of Client) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The overall standard is spoilt by the lack of consistency with the timing of calls. Over 50% of the time the carers arrive too late to prepare or feed my dad, as he has lunch between 12:30-1 pm with his wife. It is very stressful to wait until 1:30-2 pm and the meal is then cold. It is a good standard
when delivered on time. The turnover of staff is also too high and my dad is much happier with carers that he knows.

Reply from Katie Starr, Director at My Homecare West Kent

All feedback is valued. We operate a mobile flexible team supporting vulnerable clients. It is never easy and Covid makes it even more challenging. We visited your dad’s home over 230 times. On only two occasions we arrived later than the appointment window and we called each time. Most understand that things happen beyond our control. When clients have emergencies staff are trained to remain with them until medical support arrives. This caused us to be late to assist with lunch. Care can be physically and emotionally challenging. It is a noble path that is incredibly rewarding. We treat our amazing team with the dignity and respect they deserve. Unfortunately, staff turnover is high in this field. I am proud that we are considerably lower than average as our staff enjoy being part of an outstanding team. Your father has been cared for by a core dedicated team of 6 carers and he knows them well. The ‘Value for Money’ rating is odd as the NHS funds his care costing your family nothing.


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Review from Deena M (Daughter of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received fantastic help from the lovely carers who popped in to check if she needed anything or anything doing. She always text me to let me know they had been, and always said how lovely they were, very friendly, polite and ever so helpful. A big thank you to you all for doing an amazing job.

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Review from Simon P (Son of Client) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a full-time carer for my mother I was very worried knowing I was having an operation and wouldn't be able to help her in the night after the operation. I was put in touch with My Homecare and they put our minds at rest. They gave the overnight help required and were so kind and considerate. I
would definitely use them again, I cannot praise them enough!

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Review from David E (Brother of Client) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare West Kent took over the care of my brother after his long term carers stepped back so it was vital for me and my family that they would understand his needs and look after him accordingly. I needn't have worried. Not only did they carry out their duties with diligence and professionalism,
but they also made sure that his birthday was a very special celebration and gave him companionship and kindness beyond the job description. Although My Homecare West Kent only looked after my brother for eleven months (because he died suddenly), it was four times per day every day and my family were very grateful to know that they were there. My brother also sang their praises and appreciated their kind and gentle manner often. When he died, it became clear just how much the individual carers genuinely cared about and connected with my brother on a human level. I would not hesitate to recommend them.

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Review from Barbara F (Client) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all charming girls. It is great to be greeted each morning with a welcoming smile to start the day off.

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Review from J P (Client) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start, everyone involved has done all they can to make the many difficulties I have as easy as possible. 99% of the staff all go extra mile to make my day easier particularly with the current virus.

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Review from K J (Mother of Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very quick and professional, yet caring and friendly response to request for care. All details were taken with no stone being left unturned. Request for appropriate carer was met 100% and the young carer provided is wonderful. Made immediate bond with my daughter, very professional, all safe-guarding
and safety issues (ie hygiene, infection control etc) strictly adhered to. The carer was so quick to grasp the needs of my daughter and respond with amazing perception and huge success. She is like a ray of sunshine coming into our home. Contact with the management is regular, caring, understanding and 100% professional.

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Review from Susan R (Daughter of Client) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the past two months during my weekly visits to Kent, I have met a number of the carers who are looking after my housebound 92-year-old dad. All have been kind, helpful and thoughtful.
Now I can no longer visit my dad due to the Coronavirus, I have complete peace of mind that he is being cared for
properly and is well looked after.
Huge thanks to all the staff who are working so hard, putting themselves at risk to look after those in the community who can not look after themselves.

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Review from Catherine B (Daughter of Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - Always helpful. Staff have been amazing with my Mum. Nothing is too much trouble. They make her feel good about the day ahead. Staff have been very supportive to about arranging the visits and are very kind.

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Current Review Score: 9.4 (9.429)

Overview of Review Score

The Review Score of 9.4 (9.429) out of 10 for My Homecare West Kent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for My Homecare West Kent is calculated as follows: ( (26 Excellents x 5) + (2 Goods x 4) ) ÷ 28 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare West Kent is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about My Homecare West Kent

What Type of Services does My Homecare West Kent offer?

My Homecare West Kent offers Home Care.

How many Carers does My Homecare West Kent employ?

My Homecare West Kent employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare West Kent to verify any information. View our terms and conditions. My Homecare West Kent has a Platinum Service – more info.