My Homecare West Kent

6 Alexandra Road, Tonbridge TN9 2AA
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9.4 28 Reviews
  • My Homecare West Kent, Tonbridge
My Homecare (Kent) does its utmost to meet the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Its skilled home carers are available throughout the West Kent area and they provide a comprehensive care service for people requiring help and assistance.

People can choose from simple visits for domestic assistance, through to full complex care 24 hour packages.

They also provide care services including live-in care enabling people with more complex needs to stay living at home and retain their independence as much as possible.

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Care Provided by My Homecare West Kent

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Katie Starr (Director)

Funding & Fees Guide for My Homecare West Kent

  • Prices

  • Fees are dependent on assessment. We offer simple support ranging from domestic cleaning to complex care and support. Additionally, we provide night support, live-in care, and 24-hour rapd-response emergency care.

My Homecare West Kent Reviews (28)

Total of 28, showing 21-28
9.4

My Homecare West Kent has a Review Score of 9.4 (9.429) out of 10, based on 5 reviews in the last 2 years. Over all time My Homecare West Kent has 28 reviews.

Overall Experience

  • 23
  • 3
  • 1
  • 1
  • 0

Date Published

28
0
1
5
23

Review from A M (Client) assisted by family/friend published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care we have received to date.

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Review from Louise R (Daughter of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic team. Great with 91-year-old father who has Dementia. Brilliant support for me and my family, both when mum was alive and when she recently passed. Could not have coped without them. Massive thank you.

Reply from Lana Siseman at My Homecare West Kent

Thank you so much for a fantastic review! It was such a pleasure to care for your individual at the time that we did. We wish you all the very best for the future.


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Review from Philip N (Son of Client) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When our father first came out of hospital we asked one of the care providers to recommend a few care company options. My Homecare at Tonbridge were advised to be an excellent company to talk to. From day one we could not be more pleased with the fantastic service we received. The staff, the care, the
management were all we could have hoped for. They could be totally relied upon and often went the extra mile to ensure the highest possible support. We would like to thank you all for providing a wonderful service.

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Review from L G (Daughter of Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are so compassionate and have worked hard to build a rapport with our Step Mum. Since My Homecare took over her care, we have seen a real change in her outlook, mood and general well-being. Thank you for your continued efforts in helping us care for our Step Mum.

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Review from T M (Daughter of Client) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have been outstanding with the care towards my mum and looking after her each day, could not have asked for better carers. Always chattered to my mum and always went back to check on her to see if she was feeling down. They did us proud, keep up the good work girls.

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Review from Carole E (Daughter of Client) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care given by the various carers.
Although my father can get himself up and dressed, it's the peace of mind for my brother and I have, we know that he is receiving the help he needs on a daily basis.

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Review from Lynda H (Daughter of Client) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the way My Homecare (West Kent) team are with my mum. My mum can be difficult at times as she has dementia and all that entails but is able to stay in her own familiar home with help and I cannot praise the manager and her team enough.

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Review from Michael W (Client) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the overall care I receive from My Homecare. The carers and management have always been a joy to have in my corner. They are very professional as well as friendly and I would recommend them to anyone in my position.

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Current Review Score: 9.4 (9.429)

Overview of Review Score

The Review Score of 9.4 (9.429) out of 10 for My Homecare West Kent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for My Homecare West Kent is calculated as follows: ( (26 Excellents x 5) + (2 Goods x 4) ) ÷ 28 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare West Kent is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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