Other Home Care Providers you may be interested in:
£23 - 25 per hour
SilverBirch Healthcare Dartford has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years. Over all time SilverBirch Healthcare Dartford has 9 reviews.
Review from C Y (Daughter of Client) published on 17 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rhianna Murnane, Finance Manager at SilverBirch Healthcare Dartford
We are so happy to hear that you are finding our service outstanding. We will continue to support you and your family to this standard. I will make sure to pass along the compliments to our staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J W (Client) published on 29 September 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Rhianna Murnane, Finance Manager at SilverBirch Healthcare Dartford
We hope that the evening call will go back to being good for you. We have made a slight change so that it will work for you as requested. We are glad that you think so highly of our staff and will pass along the message.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from June W (Client) published on 26 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Rhianna Murnane, Marketing Manager at SilverBirch Healthcare Dartford
We are so glad that you are happy with our service. I know all our carers enjoying coming to see you as well. We hope you continue to use our service for a long time and that we can keep up this high standard for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lee C (Son of Client) published on 21 December 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Riyaz Cheytan, Director at SilverBirch Healthcare Dartford
Thank you so much for your kind words as they really do mean a lot to us and we have also passed them on to our carers as they are the real stars!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Graham F (Father of Client) published on 6 December 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Riyaz Cheytan, Director at SilverBirch Healthcare Dartford
Thank you so much for taking the time to send in your review of our service.
I shall be sending your comments out to the carers who look after your son, as they truly deserve the accolades.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jackie N (Daughter of Client) published on 14 December 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tracy R (Daughter of Client) published on 18 June 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Guy N (Husband of Client) published on 19 December 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison E (Client) published on 17 September 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.7 (8.667) out of 10 for SilverBirch Healthcare Dartford is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for SilverBirch Healthcare Dartford is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for SilverBirch Healthcare Dartford is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Nov 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
There are no Team Members posted yet
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SilverBirch Healthcare Dartford to verify any information. View our terms and conditions. SilverBirch Healthcare Dartford has a Basic Service – more info.
