Surrey Quality Care Services Ltd

Unit A3, Smallmead House, Smallmead, Horley RH6 9LW
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8.0 6 Reviews
  • Surrey Quality Care Services Ltd, Horley
Surrey Quality Care provides older people with the support they need to stay independent, safe and comfortable in their own homes. They offer person-centred care that aims to enrich the life of each client and provide peace of mind for client's loved ones.

Services include personal care, visiting care, domestic care and companionship. Care plans are tailored to each client's needs, goals and choices.

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Care Provided by Surrey Quality Care Services Ltd

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Emms Ventures Ltd
  • Person in charge
  • Chinedum Emmanuel (Care manager)

Funding & Fees Guide for Surrey Quality Care Services Ltd

  • Prices

  • The service we provide costs from £20 per call for personal care needs. Please contact the office for waking night and live-in care services.

  • Our prices are set with reference to the individual needs of clients. It will therefore be helpful to both parties if you contact the office for a quote that will be specific to the care needs of your loved ones.
    Please contact the office for queries relating to the cost of care.

Surrey Quality Care Services Ltd Reviews (6)

8.0

Surrey Quality Care Services Ltd has a Review Score of 8.0 (7.957) out of 10, based on 4 reviews in the last 2 years. Over all time Surrey Quality Care Services Ltd has 6 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 1

Date Published

6
0
0
4
2

Review from A A (Mother of Client) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Surrey Quality Care is the only agency I have ever used for my daughter and have no regrets whatsoever because the carers are like family. My daughter loves them, and she is treated with the utmost respect and love, which is nothing more than is requested or expected. I am very happy with the quality
of care my daughter receives. Well done, girls. Continue doing what you're doing. Thumbs up!

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Management

Treated with Dignity

Value for Money

Review from B G (Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very caring and supportive. They put my mind at ease, and the management always listens to my concerns and queries and acts upon them in a timely manner. Overall, the agency puts the needs of its clients into consideration before any other thing.

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Review from Trevor J (Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After nearly 4.5 months in the hospital, with O.C.D. stress, anxiety and heart condition etc. To get my weight back on. From under a 7-stone skeleton to a better weight limit. Also, try to rebuild my mental state at a foundation for a month straight after that.
It took me a couple of weeks to settle
in with the team. I really then started to notice how kind, helpful, understanding, supportive the carers were etc. Getting back to cooking my own meals, washing in the sink first because of my bad balance (2 walking sticks) then the shower after a few weeks. It's taking a bit of time, but I have got further than I would of, than if I was on my own, learning to trust myself more etc. Still a bit hesitant leaving my flat on my own etc. I am getting there. It's nice to eat home-cooked food now instead of tasteless microwave meals. I would recommend them to anyone for long/short-term care. 100%.

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Review from Linda R (Sister of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely awful... unprofessional, untrained. Don’t remove gloves after personal care and before preparing food. Don’t read care plans. Forget to document important information, ie. that they injure clients.

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Review from Audrey A (Daughter of Client) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very kind and thoughtful and attend to my needs. They always treat me with dignity and always find time to chat. Overall, I am very happy with the care provided.

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Review from Judith H (Client) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a bit difficult at first, but after that, it has worked out very well. We have been very satisfied with all the staff and sorry to leave them. We would rather have stayed with this company.

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Current Review Score: 8.0 (7.957)

Overview of Review Score

The Review Score of 8.0 (7.957) out of 10 for Surrey Quality Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.957 for Surrey Quality Care Services Ltd is calculated as follows: ( (17 Excellents x 5) + (6 Very Poors x 1) ) ÷ 23 Ratings = 3.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Surrey Quality Care Services Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Surrey Quality Care Services Ltd

How many Carers does Surrey Quality Care Services Ltd employ?

Surrey Quality Care Services Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Surrey Quality Care Services Ltd to verify any information. View our terms and conditions. Surrey Quality Care Services Ltd has an Enhanced Service – more info.