Caremark Southampton

38 Lodge Road, Southampton SO14 6RJ
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8.6 8 Reviews
  • Caremark Southampton, Southampton
Caremark Southampton is committed to offering a flexible, responsive and personalised service.

The main focus is to provide a high quality care service through matching staff to the clients individual need and maintaining continuity of that service.

Each Care and Support Worker is personally introduced to every client to allay the fears of letting a stranger into your home.

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Care Provided by Caremark Southampton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Minesh Patel (Company Director)

Funding & Fees Guide for Caremark Southampton

  • Prices

  • Fee information is available on request.

Caremark Southampton Reviews (8)

8.6

Caremark Southampton has a Review Score of 8.6 (8.583) out of 10, based on 4 reviews in the last 2 years. Over all time Caremark Southampton has 8 reviews.

Overall Experience

  • 2
  • 5
  • 1
  • 0
  • 0

Date Published

8
0
2
4
4

Review from M K (Client) assisted by family/friend published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are doing a very good job. Caremark is providing very good care and support. Whenever we ask for any changes and make some arrangements then Caremark does that very quickly. Carers are excellent. They give me care and support very well. All are very kind, polite, and caring.

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Review from J H (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark provides a reliable service and this meets my needs - prompting, etc. - support for myself/mental illness, etc.

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Review from Dave C (Husband of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After my wife's discharge from hospital, we have had an excellent live-in carer for a fortnight and then twice daily care, re-establishing my wife's routine at home. They are helping her with her everyday care. Carers are very pleasant in manner and diligent. I find the carers are very helpful and they
are very kind. They have really good communication with my wife. They are really interacting with my wife.

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Review from Gita M (Husband of Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Southampton has been an absolute godsend for me and my husband the past few years. My husband had a stroke leaving him needing full-time care. Caremark Southampton's amazing caregivers have provided compassionate support and helped him retain a good quality of life. I don't know how I would've
coped without them. They take time to understand his needs and treat him with dignity and respect. Their assistance allows me to focus on my own health. We're very grateful Caremark Southampton has a diverse staff from India as my husband only speaks Hindi and we struggled to find Hindi-speaking caregivers. The Hindi-speaking staff have been lifesavers in providing care he can understand. The office team quickly responds to any questions or changes needed. I never feel like I'm bothering them. The whole Caremark Southampton team is like family now. We're so grateful for the individualised care they give my husband. We're so thankful to have found them!

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Review from Margaret C (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On joining Caremark services I was told I could have female carers only. This proved not to be the case. I also found it disappointing to have such a variation in carers and times of their attendance. I feel a bond between carers and client would be more likely if continuity was available. Recently
there were long delays in sending out invoices. The carers work very hard.

Reply from Minesh Patel, Company Director at Caremark Southampton

Thank you for your review and we appreciate your honesty, we will be looking into the problems that have occurred and will make the necessary changes that are needed. Our apologies and we can guarantee these changes will happen ASAP.


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Review from Susan K (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark has been amazing since taking over the care of my mum. We were all very anxious as the previous company didn't seem to have an understanding of dementia, and often left Mum upset and confused.
I can honestly say that Mum adores all of her carers and finally looks forwards to seeing them (after
previously being very resistant to have cared). The company and staff's kind, caring and personal approach to care have taken a load off our minds, and we are confident that she is in safe hands when we are not around. So a big thank you for the peace of mind you have provided us as a family.

Reply from Minesh Patel, Company Director at Caremark Southampton

Thank you for your kind words and we will relay your appreciation to the Care and Support staff.


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Review from Melanie Y (Niece of Client) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I employed Caremark Southampton for the care of my Uncle. He was not very keen to have carers to say the least, however as soon as the carer from Caremark had left he was looking forward to their next visit. Nothing was too much trouble for the Carer, from getting him fish and chips to washing and dressing
him. They knew when he was having a bad day, when to try and get him to be more active and when to get emergency help. My Uncle would phone the carer if he had a problem and they were on his doorstep as soon as they could get there. They made him feel safe and were accommodating when I needed to increase the care and change the times of the care calls. Absolutely nothing was too much trouble. My calls were handled promptly, professionally, but also with a very personal touch. Sometimes when dealing with elderly relatives care you can feel as if you are on your own, but Caremark are a very caring company and offered so much support.

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Review from John (Son-in-law of Client) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Caremark have taken over my father in law's care there has been a marked improvement in the service. The previous provider had dishonest carers who would lie about what had been done and enter incorrect times in the book. Caremark have been as punctual as it is possible to be in this sector, and
always helpful. Whenever I have had to call their office the call has been answered and the matter dealt with in a professional manner.

Reply from Minesh Patel at Caremark Southampton

Thank you very much for your kind words. The team appreciate the positive feedback.


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Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Caremark Southampton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Caremark Southampton is calculated as follows: ( (8 Excellents x 5) + (16 Goods x 4) ) ÷ 24 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Southampton is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Minesh

Minesh Patel

Job Title: Managing Director

Joined: 2017

Minesh & his Family have been in the heart of the Community running a local convenience store in the Portswood area of Southampton for the past 7 years, and as local men saw the need for Good Quality care for people in the area.
He is a very strong believer in family and looking after his parents within his own home. His Wife is a Midwife and his Daughter is studying Adult Nursing at University.
Who better to entrust the care of your loved ones?


Lisa

Lisa Lewis

Job Title: Care Coordinator

Joined: 2020

Lisa has been a carer for over 10 years and then made to a care coordinator due to her professionalism, drive and passion for her job and the care for others we are glad she joined our team as the Care Manager. With her enthusiasm and eye for detail, we are looking forward to a brighter future.


Prashant

Prashant Pawar

Job Title: Recruitment Manager

Joined: 2019

Recently finished university Prashant studied his Masters Of Business Administration and joined the team as our Recruitment Manager.
After studying Master of Business Administration at University, He developed a strong interest in marketing, international business, business administration, supply chain management, and finance and decided to pursue a career in this area. He spent two years working in the health industry with NHS, where he had the opportunity to work on a variety of projects and assignments.


Frequently Asked Questions about Caremark Southampton

What Type of Services does Caremark Southampton offer?

Caremark Southampton offers Home Care.

How many Carers does Caremark Southampton employ?

Caremark Southampton employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Southampton to verify any information. View our terms and conditions. Caremark Southampton has a Platinum Service – more info.